Ashley

Poor experience and slow. Page transitions are choppy. Favorite button doesn't work. Page loads are slow on wifi. Prices don't match in store, so you're never going to be sure if this is the best deal. Only upside is the app won't over promise and under-deliver (literally). It shows out of stock; sales reps will tell you it ships in 6 weeks to get the commission when it's really 6 months. Poor consumer shopping experience overall. Still better than the store.

For placing orders, the app is fine but do not try using the delivery tracking feature because it uses your associated phone number...when entering that, all you get is "We can not find that order number". When entering the actual order number, it says "Thus is not a valid phone number" or, something to that effect. I had to call to find out where my order was. I still have no clue as to where it is or, the expected delivery date.

The photos would constantly stop loading as I was looking through to add stuff to my favorites. Finally got through that just to have none of my favorite show up in my favorites tab. I had to back and add to my cart but it won't bring you to the furniture description by clicking on it. I now have to search each individual item to see the full description. It's not even worth it at this point.

Downloaded the app for ease of ordering and because the website wouldnt let me Use the promo code that is literally listed on the set I want to buy. Strike 1. However it won't let me add any furniture to The cart on the app. Tried multiple times with multiple pieces of furniture. Strike 2. I'll go ahead and call it a fail and move on to a new store. I'll spend my Stimmy money elsewhere 🤑

This app is terrible. I will never order from Ashley again! By ordering through this app, no one from their call centers is on the same page and everyone gives me a different update on the status of my order. They've pushed my delivery date back 3 wks twice now! Such terrible customer service and scheduling. Their app does not connect to their warehouse system so when you schedule a date, they pick a different one that works from them without telling you and it will not be updated in the app.

The View at home feature is useless, does not give true size and is impossible to use. Better off going with Macy's for thier online service with thier true (View at home) feature... Can't judge Ashley's products cause I haven't purchased it since the app/website hasn't allowed me to conveniently view it in my space using thier app. overall wish the app would function better for me to browse my options.

Won't let you create an account. Won't let you sign in to account. Won't let you add items to the cart. 100% bugged

Doesn't save my favorites, half of the pictures on the page will never load. Horrible app.

The app opens.... that's about it. Good luck trying to actually look at anything else. Also, what is up with a bunch of the so called 5 star reviews. This is for the app not the physical locations.

The worse furniture store ever! DO NOT BUY ANYTHING there.. I bought in two different places and it was the same, 2 and 3 months for delivery and the are not even take time to explain what's going on. Always with damage products that I had to return them and takes more than a month to bring a new one. They say they are gonna call to let me the delivery date but they never call. Just the service and experience sucks!

I like the app in general, but not that I have to go through several pages just to pay my bill each time, which is why I downloaded it. It forces me to put in my zip code to find my nearest store then go through sales pages or advertisements before I can get to the bill pay. The ads or shopping announcements also tend to cover the services buttons at the bottom. Annoying. I wish there was a separate app for customer service only.

First time buying furniture from Ashley bad exp. 1. Delivery drivers made dent in brand new room, freshly painted, with a white glove delivery, tipped them without checking anything. Came to find out, dressers chunk of wood fell off as I opened the drawer. Trying to get replacement is a nightmare, from hanged up calls, to forwarding to robots by their staff, that cant help, to canceling finally awaited delivery that I aligned my working schedule and my plans with.

The only thing i enjoy about the app is that i can make my payments through it. I tried to make a purchase and when it did not go through i was told you can't make purchases through the app because of some issues they have (but wont fix). I then had a pending charge that apparently no one could get rid of... it has finally been taken care of but took way too long. I will now only make purchases with cash in store because that was ridiculous..

Worst app ever. No help at all. Sat waiting for my chat rep to answer my questions for over an hour and a half. I ordered a sectional online in May. I received a confirmation email and 30 days later no furniture. I went to local store and they say they aren't affiliated with the online program and couldn't find my order. So I bought a 3pc set from the store June 19 with a delayed delivery of 4-6 weeks.moved into New home and its now August 3rd and no furniture. The app can't track. Poor company.

First time user. Offered 10%off but when logged into my account, items that were okayed now "not elligible" for promo. Bait and switch feature. I'll try them thus once and see how it all goes $199 for delivery is pretty steep. Also, employee said when calling store that policy rewuires you to come in to buy. Unable to order over phone and have delivered. Explained was handicaped and was told no other option. Sounds fishy.

This App is very easy to use and to find all your infomation about your billing. You can also find some great deals on all they have to offer. If you sign up for the 10% off useing your email and if you dont see that they took the 10% off your first purchase, call them and they will adjust your bill.

Disappointed that I finally found what I was looking for and they had a good price with great reviews. I was ready to purchase but kept getting an error stating they don't ship to the US? There is a store 9 miles away, so not sure why I would get that message. So I gave the app a try again a week later and now I don't get that error but can't move beyond the shipping page. I can't imagine how much revenue is lost to these types of errors.

This app is pretty bad. No matter my search I always only get 25 items back regardless of how many items the filters have. It's sad since I can't truly see what is available. I downloaded the app to make this easier for me since I do quite like their selections. But since the app will be of no use as I can't see what is available I will be deleting. Hopefully they fix and the app can be useful to find products.

Terrible! The only reason it got a 1 was I couldn't give it a zero! Every time I try to log in my password doesn't work and I have to reset, then I have to reenter my personal info, can't see my account balance. One of the worst apps ever. Only thing that works is if you want to spend money!

I absolutely love Ashley....2 out of 2 living rooms, 2 out of 4 bedrooms (currently looking for bdrms 3 & 4) and the accent pieces 🥰. Amazing quality and look, I always get compliments when we have company. Though the app can be somewhat sketch and it doesn't keep me logged in or remember me, though I check it when I sign in..... so for that I've given only 4 stars 🌟 for the app.