Asiana Airlines

This app sucks. Especially for booking flights. Some things that got me really frustrated. - it doesn't show all the different types of tickets i.e. it only shows 3 economy classes at the time like it'll show savings, classic and flexi although they have another "special" type as well. So you'd have to click the "show high/low fares" which is misleading. - there's a fat bug when entering the travel document. - keeps resetting the app if you're in payment and decide to go to different app

Nothing works. The UI web designers on this app are totally awful. Nothing is intuitive. Nothing makes sense. They just keep throwing up a variety of error messages with terrible explanation. The entire software development team should be fired. I've never had so much trouble buying a ticket. And I'm only using the app to buy the ticket because the website was equally if not more broken. Seriously fire this team.

uncomfortable. 6 pieces of data to enter to look up ticket WHICH APP FORGETS WHEN REOPENED. credit card input not compatible with cards saved on phone. many unnecessary pop ups to dismiss. app not considerate of user time.

Right now, there is a problem with certification of this app. Entering your correct password it does not work; through the web it works.

Nothing ever loads on this app. Always error messages one after another. Just terrible and a waste of time

Difficult app - all as noted in other reviews. Ultimately pointless to use; in the end doing online check-in on my desktop and getting boarding passes emailed was all that I needed and didn't need to open this frustrating app again.

Appears to be designed by someone who does not fly and wants to make it hard for those that do. All other airline apps ask for last name and booking reference and then remember it for future visits. Not this garbage. This needs departure airport, arrival airport, departure date, last name, first name (with hidden middle name requirement) and finally the reference. Then forgets it instantly. Even signing up gives no option to add it as a known booking.

Slow, one click back will cancel your entire order. making an account was a nightmare. booking a ticket & making an account took me around 2 hours and multiple attempts.

They do everything possible to make it impossible to cancel your refundable ticket.

very stupid app no logic at all waste of time. for eg mobile number need to key in first middle and last number. I have tried millions times but all unsuccessful. the app must be created by a joker

Cannot book flights through the app. Forget about the website. Best bet is to not fly with them.

App is terrible. Scans my passport just fine but doesn't input it into the app so I can do all my pre check requirements. And I called customer service for 36mins finally got someone. Didn't give me time to walk across the room to the phone before they hung up!!!!!! I'm probably never flying with these people again

I'm giving this a 1 star due the fact it asks for 3 access requests (contacts, media and calls) blocking you from using the application until you grant it. Tbh, why would you need all three. A friendlier way for asking permissions is when the user initiates usage—save ticket to phone, results in prompting for media access. I'll just manage my bookings on the website for now.

The whole Asiana online experience is SO INSANELY HORRIBLE I am seriously considering to never fly Asiana again, just so I wouldn't have to deal with their online system. Their whole experience is made out of not connected databases, so you have to manually type in your log in information or flight information again and again and again. And the app doesn't remember the flight info you've retrieved, so you'll have to do it again. -5 stars Asiana and shame on you.

App is pilfering your data. Requires completely unnecessary permissions to start the app. It displays misleading explanations for them. e.g. Access to your contacts is necessary for sending you SMS. As a developer, I can assure you that is totally false. Buying an airline ticket requires and checking in for a flight requires 0 permissions. Just use their website.

Crashes on start, can't use this app at all for the past few months. I have a pixel 2 with the latest Android version. I don't even have a frequent flyer card from Asiana Club, what am I supposed to do?! I should have stuck with Miles&More, at least their technology works.

Everything is easy and smooth except for picking seats for each flight. You pick a seat that is available, pick it, then suddenly get a popup in Korean. Why not fix it so for the ticket type I bought or membership status is correct. Very frustrating. I am a Diamond member and cannot pick Diamond approved seats.

The permission request dialog (added with 5/28 update probably) has a very misleading description. What is the relationship between contact access and sending notifications, and why is that an essentially required permission? Also, I do not see the dire needs to make a phone call in a flight booking app, so why is that necessary?

Asiana was up in the 5 star range even with intermittent issues at times. After hundreds of thousands of miles flown on this airline they have slipped to about a 2 star airline, but still at a more expensive price. U.S. reservations is a serious issue, especially with a lack of common sense and service to the customer. The hold times and fees have become borderline ridiculous. If you have mileage banked with this airline I suggest you use it up before they are gone.

It does not work at all for booking a milage ticket. freezing