August Home

I've been using the app for years. It's been... okay. Opening the app, it failing to connect, then force-closing and repeating is standard behavior at this point. Sometimes it takes SEVERAL MINUTES. This is *supposed* to replace a key in terms of effort and speed. The hardware is fantastic, but if you ever need to open your door with haste, look elsewhere or keep your key handy. Devs: a manual option for switching between wifi and BT would be nice!

Updated Review (dropping stars). Dropping review from 4 to 2 stars. They've introduced some additional security settings (not like the phone doesn't already have password protections) that I can't turn off... grrr I'm also now getting pop-ups for unlocking the lock when the phone connects, but doesn't the red or green circle already do that? Why am I using a pop-up for something that was already working? Why are we trying to fix things that aren't broken? The app is going the wrong direction.

Happy to say I'll be replacing my August lock soon with something else. Every time this lock loses power unexpectedly, I come back to update this review. Doesn't even have a battery gauge so you can't tell what your battery level is. We have had the lock die without telling us. It's annoying when you get a notification that your door is unlocked, and then you come up to the door and it actually is still locked. This happens regularly. Plus the application is just too slow to be convenient.

Automatic unlock doesn't work because of the prior existence of an earlier lock that is long since gone and deleted but for some reason is still in the system and which technical help can do nothing about. But that's not why I'm giving this a one-star. I'm giving it a one-star because of the constant pop-ups asking me for "feedback". No matter how many times I check the box saying don't ask me again, it just keeps coming back. Just now it has happened twice in a row within seconds.

Useless app. A product this expensive should work. Unfortunately, because of the very bad app, it doesn't. There are many less expensive smart locks out there. I bought this purely because of the auto unlock feature. My wife has an iPhone and I have a Pixel and it does not work for either of us. If we stand right next to the door for about a minute, it will sometimes finally work. But who is going to wait that long? Notifications are also incredibly delayed. Several minutes delayed.

this app seamlessly uses the best connection, automatically switching between between WiFi and Bluetooth. lies. at least once every few days the app will not switch and I stand at my door for 15 seconds and force closing the app to have no results. just let me control my own destiny and use Bluetooth when I need to, such as when power is out and wifi it unavailable or of the app is taking forever to link up probably through wifi. let me choose when I need to vs waiting on the app.

I've been a part of the August ecosystem for quite a while. I have never understood why there's no actual battery percentage in the app. I do appreciate the low battery warning, but an accurate battery percentage would help consumers much more than a warning once the batteries are almost depleted. Just like you'd see on the smartwatch or smartphone

The August app is a great companion for my smart lock. The auto-unlock senses when I get home and unlocks the door for me. It's usually reliable but sometimes I have to restart my phone to get it working. ​My main issue and reason for 4 stars is the battery drain. Even when I'm home, it seems to drain my phone's battery by 5-10% overnight for no reason. It's a great app with some cool features, but that battery drain is frustrating.

works 90% of the time on Bluetooth and about 75% of the time on Wi-Fi, both newer and older versions. so far they continue to service all versions with updates unlike Google/apple which will turn off updates after a few years. I would be concerned if I lived in a high crime area that this might be susceptible to break-in just doesn't feel very solid. newer generation has Wi-Fi built in. definitely better. battery length. highly dependent upon usage of course. battery reminder helps avoid lockout

Basic functions usually work. It's not reliable. When batteries are low, the app will report the lock is locked, but it's not. And the low battery warning is not reliable. The verified access feature cannot be turned off despite a setting to turn it off. It's beyond annoying. The feature to auto-unlock the door is unreliable also. When the phone changes networks the app usually has to be closed and restarted and takes a long time to reconnect.

The August app has been working really poorly this year. Half of the times it doesn't work. And then an update seemed to have fixed it, and I enjoyed trouble free experience for a while. I turned off auto update just in case an update would brick it again. And then I accidentally updated the app, and now it doesn't work again. Every time you press the green circle to lock, the app freezes up and does nothing. It's been very frustrating. I wish I had never bought this lock!

I have used August for years now, and have always loved it. Now, it's basically useless! I have to rush in the app to open before the app crashes, it tries to connect through WiFi first and even though I have a bridge it will jump to Bluetooth afterwards. Should start with Bluetooth and switch to WiFi afterwards if it doesn't find it with BT. Most importantly, the app doesnt work and hasnt for a while. At first I assumed it was just auto unlock, but the whole app crashes every time I open it!

Great app, very convenient most of the time. I have a few problems that are bothersome enough to have to remove two stars. I get multiple battery critically low alert messages everyday 3 or 4 months before the batteries actually die! Location awareness is buggy on the Android app, so I can't use it. Often, when opening the app, it takes too long to connect, but when it finally does, I attempt to press the big red unlock button, but it is unresponsive. I have to close then reopen. Plz fix 🫠

Wifi does not work well. Neither my own (Android phone) nor my girlfriend (Apple phone) can reliability get it to work. Wifi claims to have strong signal. It's basically a Bluetooth only lock, which makes me wonder why I paid extra for the wifi. Update: 3 years later, lock is still basically bluetooth only. Very difficult to get to stay connected via wifi despite strong signal. Even struggles to connect to lock to adjust any settings.

It's a deadbolt you can control with your phone. I would have liked to use August as my own "security", but there is too much delay in their notifications. I have an "alert" set up to notify me anytime my door is unlocked manually or if the door is left open for a specified amount of time. The app settings are set to always on and no battery saving functions are enabled. By the time I get the notification, it would be too late if something bad were to take place. It works. Not great.

So disappointing. I installed the August system to make my home more secure and make life easier. But when I check the status of my lock all it will ever tell me anymore is, "Unknown." Which means not only can I not check to see if my door is locked/unlocked. But neither can I remotely lock or unlock my door. I've unplugged and rebooted the actual hardware several times. Uninstalled and reinstalled the app. All to no avail!!! It has been useless

The app always hang when I hit unlock, I have to flip screens to see it change from red to green. Also connecting takes FOREVER, bluetooth or wifi. Further, the lock doesn't support 5ghz? Wow, it's 2022. My advice, steer clear from this lock. I would return it but I am way past 30 days. I was trying to be hopeful it would get better, it just doesn't.

Great door lock and application. One complaint; I wish it had a setting where the door would automatically lock at a specific time. The application would alarm you that it is the time you (the user) have set and if you want to cancel the preset lock time. This would help at the end of the day to ensure the device is all locked up. Thank you!

It has no Android widget that I can put on my home screen to make locking/unlocking a one-touch process. The app knows when you leave home, but it has no option to lock automatically as you leave. The app can't be used as an output for IFTTT to let me automate this myself (for example, to lock when all members of my life360 family are away from home). This seems to have been a conscious choice by the developers, because August works as an IFTTT input only. The option to lock on a timer isn't a substitute, because if I'm working in the yard without my phone or keys it will lock me out. So, I either have to buy a keypad as a workaround to their conscious decision to leave out app functionality, or I just can't lock my door automatically. Kind of silly for an app that can unlock your door automatically as you arrive home.

It has no Android widget that I can put on my home screen to make locking/unlocking a one-touch process. The app knows when you leave home, but it has no option to lock automatically as you leave. The app can't be used as an output for IFTTT to let me automate this myself (for example, to lock when all members of my life360 family are away from home). This seems to have been a conscious choice by the developers, because August works as an IFTTT input only. The option to lock on a timer isn't a substitute, because if I'm working in the yard without my phone or keys it will lock me out. So, I either have to buy a keypad as a workaround to their conscious decision to leave out app functionality, or I just can't lock my door automatically. Kind of silly for an app that can unlock your door automatically as you arrive home.