Banfield Pet Hospital

App was easier to use before the recent update. It is very difficult to distinguish between the "contact info" button and the "schedule" button for a given location. (It is not clear that they are separate buttons.) Load times are very poor in the app even when other apps/web browsers are having no issue. Also, the app used to be a convenient way to keep track of pet Bdays as they displayed on each pet's main page, but now you have to go 3 slow-loading steps deep in their profile to find it.

This is beyond frustrating. The app repeatedly tells me to update and directs me to the App Store, but when I open the App Store, there is no update available. I close everything, try again, and get the exact same result. At that point, FITFO, standard IT troubleshooting — uninstall and reinstall. After reinstalling, I opened the app… and nothing changed. Same screen, same issue. I genuinely don’t understand how every Banfield system manages to be this unreliable. In person and on the phone.

This app is TERRIBLE. In 2025, for a billion $ company this app should run flawlessly, or at least be up to par with the speed of majority of apps these days! It is SO SLOW. Like excruciatingly slow to load. I click to open & it stays on a blank screen for at least 15-20 seconds (I've counted). Then if you click anything, it has extreme lag & will take another 20 secs. The sad thing is that it's been this way for at least 2 years, even through tons of updates. They should really figure it out.

This app is terrible. It doesn't allow you to view any of your pets actual information. I've read many reviews on Google play all saying similar. the responses about reaching out to tech support/calling the phone number are clearly not getting anyone anywhere. The entire database needs an overhaul so people can see their pet's information without having to call into the office where the staff is more than likely quite busy.

Doesn't work for razor+2024. The app used to work great , I have no idea what they did to it, half the time it freezes on the log in page. If I eventually get it to log it , it freezes a lot , doesn't have my pet profile and has the wrong name on the profile. Not sure what that is about. The website works great , I just wish they they fix the app. It's not a smooth experience. I have cleared cache , uninstalled many times and tried again , it's just not working.

Difficult to set up, and I'm having the same issue as described by other reviewers: I can't complete creating an account. At some point, an error message pops up and there's nothing I can do. The office (which I love) suggested I use this app instead of going to the e vet when there are issues. Well, I've got issues and nope, this isn't going to help me at all... very disappointed.

May as well just use a web shortcut! Most of the 'features'of the app involve sending you to a browser. So, what's the point? Also, in order to book an appointment, I was forced to choose a reason from a very limited list, none of which applied. I just wanted a check up on my pet's renal condition (been on an Rx diet for weeks). In response to Banfield, although I wrote the real reason for the appointment, the app wouldn't let me finalize the appointment unless I selected from the short list.

I used to love using the app, it was very user friendly and I was able to login and schedule appointments quickly and easily. However, over the past few months the app has been glitchy, with my pet not being visible at all sometimes. It has randomly logged me out and then not allowed me back in, despite the fact that my saved username and password work fine on the website. I can now no longer access my account at all via the app so I've just uninstalled it altogether. Banfield please fix!!

This app worked great in the past and allowed me to easily view my pets' health records. It hasn't worked properly in months. The only thing I can view is my pets' weight charts. It won't load any other information. It also keeps showing a Banfield that we don't use as our last one visited. I really miss having all of our information readily available.

The app is fine for a while, then they update it and somehow break almost every function. Can't use Pet Chat because the typing box is hidden behind my phone's navigation button. Extreme lag, difficult to log in, etc. Also, the appointments available aren't actually real, the office you book with may or may not actually have an appointment for that time, so they sometimes have to move it and don't always tell you outright. Developers - please just make a stable version and LEAVE IT ALONE.

App is unusable now. For the last few weeks when I log in to it, it wouldn't load completely and show my dog linked to my profile. I could access most of the features, just nothing pertaining to my dog. I tried uninstalling and reinstalling and now I can't log in at all. I'm using the exact same login information that I use on the website, which works there, but I can't login. Used to be a pretty great app.

Each time I login with the correct username and password it says "unable to log in". Then, if I want to press forget my password, it doesn't recognize my email address. I receive emails from Banfield on the email address weekly...not sure what is going on here. Deleting the app does not work either. This is highly frustrating as a wellness plan member.

This app is so frustrating. It's slow to load, and it's a nightmare trying to find an open appointment, because there's no clear way to see the availability of the doc you want, other than clicking day by day. The vet chat is useless, always saying that you should bring your dog in, which is impossible anyway, because they're always booked weeks out. The options that they gave for type of appointment is limited, and no one reads the notes you add.

It was a great app to start out with, I could see all the information of my cats' shot records and medical procedures done and I loved it. But now when I open the app it won't load anything, not even my appointments or my cats' profiles. I tried logging out and logging back in, nothing. I tried uninstalling and reinstalling, no change. This app is super buggy, please fix it. Would also be better if it had all the same access as the website does.

For some reason when I log in nothing is there. Not my pets, their records, their trackers, nothing. What happened to the app? Will my info come back or should I just permanently delete this app? It's a shame because I really liked the app. No one has responded with support and it turns out they revamped the app so its making me do a new password but every password isn't acceptable even though I met all criteria of what should be in the password. 5th password in I gave up. I uninstalled.

Crash everytime I tried to log in. Only works if I close the app, reopen it, and try login for the second time. Does not have the option of "stay login", so have to manually do that every time I use the app. (Update) The app is convenient to check when the vaccines and exams are due. It's also very easy to make vet appointment and chat with online vet 24/7.

The app is fine for basics like making an appointment or checking history, but overall it's not very helpful. You can't modify the wellness plan (even though it provides the option it won't actually let you change it online, you have to call). You can't edit your pet's name. There's also always an "alert " notification that something is overdue but when I click to check it out everything is up to date. It's usually easier just to call the store and talk to someone.

The app is great but it does not sync. I set an appointment online (by way of an email reminder) because I forgot I had the app. Due to work, I needed to change the time so, I went to the app. I could not find the appointment. I set a new appointment for a more convenient time. There was no cross reference alert notifying me of double booking. They should consider syncing online logins with the app.

It just took me 45 minutes to schedule an appointment because the app would freeze up trying to pull date availability for appointments, which it tries to do every single time you select a date. The first time I got the the final "make appointment" button the app crashed completely upon clicking without making the appointment and I had to restart the entire process. whatever system they are using to pull availability needs an overhaul.

The old app was a lot more user friendly. With the new changes made to the portal, it has become incredibly inconvenient. As someone who has multiple OWPs, I was able to go into the portal and select the plans I need to pay. However, the new portal makes me initiate a new payment for EACH animal which is redundant and very time consuming. Aside from that, access to records is available at the tips of your fingers!