Buildertrend

It's almost good. App won't work offline on some phones. The offline time entries won't let you enter shifts, only clock in/out, so not useful for us. If the app had offline files or other accessible data for viewing, it may be helpful. BT has limitations that have been frustrating to get it to work for our us. Great support, but if changes aren't made to facilitate how we do things, it's not worth the $8-$12000 annual cost. At that rate, easy tweaks we ask for should be taken more seriously.

We used Buildertrend for our construction company for about a year. Overall the program is pretty good, but the phone app has some big limitations compared to what you can do from a computer. You can't view estimates or proposals without viewing the "full site" through your phone browser and that is not a pleasant experience. Also, in the last month they DOUBLED the monthly fee for the service. It's far too expensive when there are better, cheaper options out there.

Like most popular software, they keep bloating everything trying to find ways to keep you interacting with it. How many clicks does it take to complete a simple task? The software is quickly becoming far too bloated and a cumbersome hot mess. This is a total day ruiner and time suck. Update: more useless changes with no real improvement in the work flow. BASIC reporting is now additional $$$$$$ I absolutely DO NOT recommend syncing with QuickBooks.

I lost several hours work on a lead proposal TODAY AGAIN! l priced out 15+ line items, typed them all up, saved each one as I went. For some reason, my computer froze. I rebooted and went back to the estimate. And what did I find? All my work gone. Why? Because the line item SAVE button only saves between line items. NOTHING is saved to the document unless you end your session and press the final SAVE button. So basically, you have to back out of the document every line item. SO FRUSTRATING.

Our contractor uses this app, and preferred to keep all of the business transactions, communications etc kept within the app. Sure, fine...used it paid through it, got a third installed payment request, paid it, and was so close to being something that worked for both parties seamlessly. Until it didn't. It's 2023, the fact that monies have to pass through so many "hands" caused our payment to get hung up, after paying immediately upon receipt, making us look bad to contractor.

Often times I'll attempt to upload pictures and it won't do it, OR it'll say it won't upload when it actually did and I end up uploading duplicates. I used to be able to look at Open or Closed shifts, I did so to keep track of my hours, now I can't even do that from the app. This latest update with GeoFencing is straight BS, I clock in at the shop when I load up tools and hitch the trailer, because I AM WORKING! Now it sends the administrators a notice saying I was not at the jobsite.. total BS!

Our company purchased this program and tried to roll it out to the staff. Everything is pretty solid except for the estimating portion. It is a poor design that is not very well thought out. For $300/month it wasn't worth it. Plus, the ever-shrinking window everytime you click on a tab is aggravating because you don't have the option to expand. I've used two different programs over the last decade that were simple yet still much more fluid than this build. KISS.

Great concept and the platform has a lot of perks for managing day to day job related tasks and schedule. Customer pricing, invoicing, change notices is lacking ability to add Tax to the subtotal and BT wont allow multiple payments or dates to payments on invoices. This does not work well for Custom (Customer owned projects) where we add tax to their invoice and receive multiple payments over a period of time.

It is an OK product but it seems like they don't understand how construction works. the Sales and Estimating is horrible unless you are in front of your computer. it also seems like they don't understand how proposals work. It has potential but I think I need to look for something else.

Login is not working. No error code, just says to try again in a few minutes. It hasn't worked all day. Even before, I would just use the website but even that seems to not work today.

This app suddenly stopped working on my S25. specifically, it won't let me log in, and im in an endless loop of captchas. Works fine w username and password on my windows laptop...

V, immersive app. It has so much potential and reverence to offer as it is, being so relatively new to the world and society, and as well as highly misunderstood. It's a sure way of making sure everything within employee tasks gets reported, documented, and recorded. As the select user, it has its complexities. Not necessarily rocket science, Although, it is RS that discovered the usefulness and variety of applications of this app and services, way before the Advent of it's predecessors.

It's super annoying to loose laboriously typed comments in the mobile app in response to a daily update. Also, I wasn't able to submit feedback in the app (continuous error messages, your session ended etc.) or on the website, so I'm giving you a low rating here to get attention

Customer perspective: Pretty good but emails disappear while you're writing them and are forever lost. Not to be found in drafts folder. So frustrating. It would be better if the calender Integrated with Google calendar and others. No one wants to run two calendars.

good updates, but there no way to respond. The email is full after only 3 exchanges. The calendar is not update-able by the client. The platform is a great source of Builder- client communication, but not client- builder comminication.

We use this software to run our renovation companies day to day operations on every jobsite, with continued improvements it runs quite well. Tax needs to be implemented at some point. Right now we have to add it as a change-order at the end of the project to zero the outstanding overpayment on the job summary. Clients still act surprised no matter how many times we tell them along the way that no tax is calculated into anything within the program as they only see their tax-out project contract price. Trying to add the tax in on every line item, changeorder, selection, PO, etc. Manually has turned nightmarish when it's forgotten on an item or two and you have to pull the job apart looking for where it was missed to balance your end of job costsheets. If a Tax line can be added to the Job Price Summary after the Job Running Total. Then we can still keep everything tax out and have it auto calculate as things are added then clients won't always feel like we are hiding it from them.

It's budgeting and estimate functions don't sync well, or the clients portal financials, after 7 years we've still not managed to get the numbers to match with what quickbooks accounts for. We have to lock clients out of the budget and do manual updates with excel because of the disconnect in numbers. other software issues, to many to list but minor that make it annoying to use but overall it's better than others.

very useful on many platforms and devices, and the customer support is superb!

I use to love this software but it's horrible now. They keep having more and more issues and it's very unstable. Don't get it because once your business is integrated into it it will be difficult to switch. I'm working on finding something else because I can't excess my information and I loose a lot of business because of it. Also much of the information just disappear.

why can't you go back and look at past hours or paychecks. When you clock in, it automatically clocks you in to a random customer instead of miscellaneous. Trash