carter's

This site is so slow and laggy, it's almost impossible to use. If your site can't handle having 1k+ products being shown on one page, maybe you should consider multiple pages. Every time I go back, it brings me all the way to the top again. It's very frustrating being sent back up when I was almost at the bottom.

They have good products and sales on the app but it'll drive you crazy by the time you get to check out, as it'll be slow at times and might show different items at each time and won't hold the items in cart for a long period in a day. If you are busy and didn't finish the shopping online, when you get back to get it done your cart will be empty. :(

Besides the problem that everyone is having with paying with card/rewards (call support--they can see your cart and process it), most of the time that I try to add/remove something, I get an "unexpected error occurred with this product" message. Also, often only part of the page loads and the rest is blank. It's also really hard to find *all* the clothes on a given category even when it's working. In short, the app was mediocre to start with and the bugs have made it unusable.

New app is just NOT GOOD. I turned on sorting and filters, clicked an item for more info and when I went back, all sorting and filtering was cleared. Also received an error pop up when attempting to add an item to cart. Is the item not available...who knows? The error message was so generic. PLEASE do some usability testing before releasing an entirely reworked app.

The app needs to be fixed and is creating all the issues. This app used to be great. I had no problems ordering previously. Recently, I tried to order items. When you are in the app, you can add items to the cart. It shows you that they are there. Click on the cart, and the items aren't there. Absolutely no way to purchase through the app or online when the app is installed. I deleted the app and then re-signed into my account, then I can see my cart and am able to edit/purchase.

Opened app to use for the first time and ordered some pants for my daughter. App is easy to use and very simple. BUT there is nowhere to contact anyone from Carter's with questions about your orders! My order has said shipped for a couple days now, but tracking info won't show! Can't ask anyone about it. Also, app isn't as responsive as it could be when you click things. You have to click several times sometimes.

I just recently downloaded the app after finally opening a Carter's credit card. I had been entering the rewarding moments giveaway, however I noticed that on 8/26, 27, and 28 I was unable to enter because the "offer was expired" even though the contest was until 8/28. I thought it was just my phone but now I see others had issues too. I have also noticed that the pages either take forever to load or they don't load at all which is pretty disappointing. I was not able to add a coupon code either

I'm very frustrated. I need some clothes for my son, I spent the evening force-closing the app and reopening because it gets so sluggish during use, and after one force-close came back and saw my cart is empty. It took me an hour, AT LEAST, to search for those clothes and add them to my cart. Yes, there were some cute things, but definitely not worth another hour of my time to re-add them and hope they stay in my cart. Carter's, do better.

This app is horrible!!! I can't log in, it's really not helpful if you're trying to track your order. They don't send me emails for my orders. I get different dates on when my order will be delivered! It's a hustle to change your email for a stupid app, why do you make it so hard when you don't even do a good job in making an app!?! And it sure does not come in 3-6 business days!

Since they updated the app, I've been having a lot of issues, for instance, anytime I wanna add an item to the cart, it would just say that an 'error ocurr when adding to the cart', and it's been happening ever since they updated. Yes, the new carter's app looks better than the older version but it has these little details that makes me not wanna buy here anymore:( Also, you there's no 'Favourites List', so I'm just adding them to the cart.

Sooooooo slow! Takes forever to load any and all pages, including the cart. When trying to add or remove things from the cart it often says it's "unable" to do it OR that an error occurred and to "please try again". Trying to do anything on this app takes an outlandish amount of time. With wifi, without wifi, after uninstalling and reinstalling I'm still running into the same problems.

Terrible! In fact I think the update made it even worse! It lags so bad, and I can hardly get anything to load, and it's not intuitive AT ALL. Like other reviewers said, you can't find anything. Clothes in general are OK (like the characters and a bit overpriced) - so either shop in the store (which generally have better deals) or regular online shopping. I downloaded the app to get the extra points and deals and the app feels like Peggy from the Capital 1 commercials a few years ago w/o the joy

Just a horrible app in general Take it from someone who works for the company, don't waste space on your phone for this garbage app. It crashes constantly, and if you want to browse and scroll on the app you have a small portion of your screen to do so. If you order in app there is a high chance it will double order items because the app has been duplicating orders lately. I'd only recommend this app to either keep track of points on your account or to use the in app barcode scanner in store

New look is not appealing at all. App does not save my home store. Freezes a lot. Is not accurate on availability at stores. I have a whole cart of items, and as I was browsing through them, it kept moving them to the side as if I was going to delete them or save for later. Very difficult to move throughout app. Website is more accurate and easy to navigate.

Since the update the app looks nice, but it does not work. Going between viewing an item and back to the list messes up. The filtering does not work at all. I just added some things to my cart, which wouldn't load. I closed the app, reopened, got stuck on the load screen, forced closed, then it asked me to sign in and didn't have my cart items. This is the second time since the app has been updated you've lost a sale because the app doesn't work correctly.

This app has potential, but it is a pain to remove/edit items in your cart, or to 'heart' an item. It tends to lag or the item tab moves sporadically. Trying to 'heart' an item always returns with an error, and won't add it. It doesn't seem to be exactly.. stable.. I guess. It would be nice if these issues were fixed. The app does show if my local store has an item in stock, and the points bonus for completing certain tasks is nice. Also, not having to constantly log in is a huge plus.

There's no way to return to a product listing from the cart. That's a bummer as I like to review everything before I purchase. As a matter of fact the entire cart page is a bit bonkers. The screen slides about and when I'm scrolling sometimes the items start popping to the left. I've definitely deleted things accidentally. If you navigate away from your search or even go to another app, it clears your entire search. Doesn't look like the app is very functional ATM.

Completely worthless. First of all, app is just a bookmark to the website. Cart will shown I've added items but when I click on it, it says my cart is empty. I literally can't even make a purchase. Missed out on my daughter's birthday coupon because it kept saying it was expired, despite being a few days before expiration (no, we hadn't used it previously). Any coupon I've received has said expired or invalid. I've emailed customer service and they were as worthless as the app.

The search and filter are not accurate, so its really hard to find things sometimes/ not everything shows. The swipe feature in the cart is way too touchy. Often when I click on reviews for an item (that has reviews) nothing is there after I click. Size chart for shoes doesn't include s, m, l etc. I end up getting so frustrated that I don't purchase anything.

It doesn't work most of the time. The home page never loads (I've been missing out on my daily "enter to win" points and drawings because I can never access the page). The search filter doesn't work correctly, shows items that aren't available in the size needed. Sometimes it deletes all my points and then they appear again after force closing and restarting a couple times.i don't have time to call technical support to fix this issue.i have reinstalled the app and updated it with no change.