Chevron

Terrible app, worse customer service, inconsistent rewards (if any). Do yourself a favor and don't even start. In the beginning, I registered with my google voice number, which they then stopped "supporting" for some reason. But it gets better, they cannot remove that phone number from the existing account (which I cannot access). This means I had to sign up through a business phone just to (try and) get rewards. Now, the app fails payment many times and about 30% of the time works:/ Awful!!!

I loved this app. However, they changed it to where you can no longer redeem your points for $1/gal off. You can only redeem a maximum of 50 cents now! As a California resident, with ever increasing gas prices. this is a huge let down. I still love the app. the customer service is also great. But not being able to redeem for $1/gallon off anymore is the reason I'll have to rate 4 stars. Especially considering the fact I'm a legacy member! Please bring back the $1/gal off redemption.

I deleted this app after a week. It wouldn't allow me to use my preferred payment method, timed out quickly while trying to pay for gas, and annoyingly kept prompting me to allow permission for the app to monitor my location at all times, instead of only when I was using it (which seems more than adequate). Fuel discounts were also less than a competitor. I will just pay cash or patronize the other fuel provider.

Doesn't work. To be fair, I was prompted for a review while the application was in a perpetual load screen and had previously failed to load my payment attempt twice, so I will keep this review the same until at the which time it decides to actually allow me to utilize it to pay for my fuel as it has done numerous times in the past. If you want good reviews, don't prompt for one while I am cussing the stupid thing.

I changed my rating from 4-star to 5-star because they have one of the best, most responsive, customer service systems and staff ever! They have been insanely quick in handling multiple customer service tickets for me. I could not be more satisfied with a program, company or credit card! Thank you very much for setting the bar, and keep up the great work!

It would be better if I could actually sign in and use it. Instead it takes me in a circle, I click the "log in or sign up" button and it keeps making me verify my phone. Then tells me I already have an account it never gives an actual log in option; it keeps me signed out. I am reinstalling to see if that works but if not, you need to check your sign in features as they are not working.

would be nice to get the discount at the pump instead of waiting until the statement comes out. Updated to 1 start after calling the number they said to call. The whole process of using this app is a pain in the butt! It's way easier using the card and getting your discount credited right at the pump then. Calling the number resulted in more frustration and the credit could be in the form of a gift card instead of a credit card credit! That's just nonsense. I cannot recommend this app.

I cannot sign in to the app with my number from my phone as it says, "You've already created an account with this device." Inputting your number, as it says, either creates, or signs you into your account. Regardless, I don't even understand how it signed me out in the first place. There's no option to report issues so I'm making this review instead. I've been using the app on the exact same phone for about a year and a half and now it's suddenly unusable.

awesome! I filled up my car for $25 for the first time in YEARS thanks to the dollar off per discount! Yes, you only get your first 3 fill ups, but everything helps these days, do I'm really very grateful for that! even after I used the first 3 fill up discounts, I still just filled up my car and saved 25 cents per gallon which still was very helpful. the app is easy to use as well. I did have issues using the checking payment option, it wouldn't work for some reason but it worked today.

Frustrating rewards system. The app seems ok. Not all chevron stations participate in rewards. Even when you choose to drive to one that says it does rewards on app, you can get to the station & it'll tell you the rewards system isn't active. Purchases at stations that don't participate don't count towards anything. So if you have a "fuel up 3 times to get x" type of promotion, it won't count if you're at the wrong station. You have to plan well AND do trial & error. It's underwhelming.

I'll change my review if there is an update that fixes the issue. I created my account in the app. Several days later it logged me out and I'm trying to log back in. It says to sign up or login, but every time it prompts me to create a new account, but says I already have an account. There is no option to sign in. Takes me to new registration every time. Can't do anything.

Don't waste your time. If you are loading this, hoping to use it to save money, it does not happen. I am surveying fuel brands for best mileage, and using all major brands. Instant savings so far from Shell and BP/Amoco. I use the app, the discount shows up immediately. I tried this app at 3 stations, all show up on the app as participants, paid full price, each time.

Using this app is a convenience. However, as a cost saver it is not as great as Chevron would have you believe. Many of their stations add the convenience fee to use a card at the pump. When using the app at these stations, the charge defaults to the per gallon cost plus the card convenience fee, even if you pay from a bank checking account via PayPal. At some stations, not only do you pay the card convenience fee, but they do not allow the use of Rewards to lower the per gallon cost.

The instructions in the app to save $1/gallon are extremely vague. Do not activate offer until you are at the station. Even then, the app does not recognize you are at a station. I had to get help from the attendant to use the stupid thing. However, I did save $1/gallon, so I'm pretty happy with that. It was a very aggravating experience, but worth the extra effort with gas prices these days. Thx, Mr. "president"!

As others have experienced, I got charged the credit price ($0.10/gal more) instead of the cash price when using a Chevron credit card. I didn't notice it right away so this app has actually ended up costing me. Why not fix it on your end instead of having each user call customer service? Seems like a waste of resources and time for everyone. It was easy to use but I'll wait until it's fixed before reinstalling.

This app can be absolutely hot garbage. My checking pay never works, and when I called Chase about it, they said everything is fine on my end. Chevron doesn't give you the option to resubmit your checking account information. When I deleted my checking pay option and went to redo it, all of my previous checking account information pops up. There are other issues, but I won't be able to fit it within the 500 letter limit of this review. This app needs a MAJOR revamping.

If only ANY stations participated in the rewards... I have earned tons of points from the monthly giveaway, but they mean nothing since none of the stations actually participate. I can't find a reliable tool to find a station, either. I check the website, and it seems to say one will, I go there only to find they don't. Frustrating. Makes me want to use other gas stations that do have usable rewards programs.

love the savings and service Update: I guess I should have waited to write a review. No one in the store knows how to use the app. I'm continually overfilling my tank when I ask for a requested amount, and I get overcharged. With this app it's confusing. The manager doesn't even know how it works and all my points are dropping. Today I had 232 points, then I got gas which should have given me more points, now I only have 164. So disappointed. Not what it seemed.

Update... After weeks of back and forth to resolve the issue, the app only worked for 2 months. I built my points back up only to have my account flagged for fraud again. I'm not sure how filling up 1-2 times per week is fraudulent. I also do not have my bank account linked to the app. Don't waste your time. Very frustrating! After hitting multiple Chevrons on a road trip to build points, they locked my account. I've called twice to resolve the issue to no avail. Horrible customer service!

When you activate the discount, it deducts 10 points for every cent you save. It then adds back 5 points per gallon purchased. Unless you have an extremely large fuel tank, it is impossible to ever get above a 10 cents per gallon discount. This is very deceptive. As to the response below, I actually reached out to them before writing this review, and never received any feedback from them. If only I could give them 0 stars instead of 1. Response was that you would be in touch, didn't happen. Poor