Favor: Texas Food Delivery

I have had this app for years, and almost every other time I order something goes wrong. They either get the item wrong, it never gets delivered, or I wait over 2 hours to get my order. The Help/Support is very helpful and always refunds or compensates me somehow, but then I have to order again, and it costs more time waiting for another delivery

I expect more from HEB than this. The app is at best average. If you know *exactly* what you're looking for and how it's described in the app, you can search for it and find it fairly easily. Otherwise, there's no way to narrow your search enough so you're not endlessly scrolling through a category looking for what you want. Literally *anything* would improve the user experience - just allowing the user to alphabetize within a subcategory would help immensely, as there is no order whatsoever.

I am not sure if it was the transition from the Favor IP to HEB, but my first order experience has been dismal. After several attempts using my existing phone number and getting verification codes to order food for my teenager, it failed enough to lock me out. I had to manually reset my password and bypass their automated verification system. This was after a 15 minute lockout time. Then, once I was able to place the order, the app triplicated my order because of the previous failed attempts.

so I had a 15 dollar credit. I used it paid for my order minus credit plus tip. so after I received my order I was charged a different price than that which I was originally charged. even after customer service made adjustments I still ended up having to pay more money that the original charge. the prices on app different from actual receipt and I had to pay for it. DO NOT BE FOOLED. SHADY BUSINESS PRACTICES. I will stick to uber eats. Favor nice try

I made a purchase using a promo. I have the receipt showing the pending transaction and final transaction. Favor created a new breakdown of the receipt with different prices. And charged a card I used before for the difference of the new breakdown. They tried to charge the original card with different amounts. Since 10-28-25 I tried to contact them. Customer service only responded after they took the money. They ignored my receipt and promotion. they refuse to transfer me to a manager or special

Keep an eye on your $$ total! Others have pointed out that final amount charged is not always the same as what appears on your receipt. One of the selling features is "zero delivery fee," but then they tack on a "service fee," which amounts to the same thing. Expect to pay an extra $5 to $10 per order for the convenience. I've had fair luck w/ orders; only a couple of errors/omissions and a few broken eggs, which were promptly refunded.

Favor reminded me why I haven't used this app for 6 years. Even though they offered me a return-to-the-app incentive, with 2 weeks of free delivery and 50% off three orders, the overall experience was still bad. The runner was over an hour late and never made it to the store to pick up my order. Customer support was also slow, and it doesn't match the experience you get from HEB. Overall, I wouldn’t recommend this app due to its abysmal service.

Terrible experience. Got a referral credit of $6 for signing up for the app. My order totaled to $13.50 but a day later I was charged almost $21!!! Never did the app say at the time of order that it was $21. After spending hours speaking to favor customer service, it was finally determined that Favor's $6 credit is only for a delivery fee, even though the screen on check out said I was paying $13.50. HEB you're not hitting it out of the park on this one! We will never use this service again. 👎

This app has gotten worse and worse over the past several months. When I first stated using the app in May of 2020, I was able to order and hit food pretty quickly. But now, as other reviews have stated, it takes forever to get orders. I've ended up canceling half the orders but it was taking too long to find a runner. Also they've either started adding fees or went up on them. Skip this one, it isn't worth it.

The app is slow and buggy. If I leave the app for just a second it'll reboot the whole app, causing me to lose my place and forcing me to look at the intro screen for a while until the app loads back up. It's not a smooth app where clicks and swipes are reactive. Also, when they're running promotions, the fees are so high that it goes back to the same price before the promotion. Do better. After ordering a couple times, they randomly banned my account and won't let me place another order.

It's a decent, reliable app. Kinda generous with food credits. Not sure how long that will last tho. Drivers are pleasant (tons of smiles) and very polite. Kinda limited in food customization. I've compared it side by side against other apps and I'm definitely noticing a lack of options on this end. EDIT: After a good amount of usage, I noticed some pricing discrepancy. There's been attempted charges of $32 for what shows as a single $16 item not including a tip. No explanation can justify that.

Would give 5 stars if they could lower the cost a little. You pay for your meal, then their fees, delivery fee, and the tip. Sometimes this doubles the price of the meal you're getting. Otherwise it's been nice. Super convenient and easy to use. I especially like that with this app you can write in an address if a store you are looking for isn't on their list.

I just created an account and tried to add a payment method, but it doesn't let me (on either the app or the website), saying that my account is suspended and to "contact support". However, there is no support contact information to be found anywhere. The closest thing they have is a toll free number with a useless automated message. (in the app's Help section you can seemingly get to some sort of support, but only with regards to a specific order - so I can't do anything there)

The concept itself is great. The delivery fees and available options is not so great. There are a few kinks with different menus for ordering g where you do now get the correct food and menu options and the uprising options are confusing. This service takes a $50 meal and often turns it into an $80 meal even before you consider any kind of tip for the driver. Pretty straight forward. Convenience at a hefty price...

Multiple very bad experiences with getting deliveries. Wrong items, missing items. Support is provided via text and can go 15+ minutes without an answer. Sometimes extremely long waits for delivery, and then when there's an issue they shrug and give you a credit for what was missing, and you still don't have what you ordered. Rather than make it right they credit you exactly what you would've paid. You get double charged for fees if you reorder. Not acceptable for food delivery.

The selection is good but the support experience really seems to be on the decline. I have had several errors with my orders caused by their human error and app problems. In the past they were quick to respond and offer credits and support. Recently when I report them they try to point blame at me, say they passed the error on but do nothing to fix or credit the issue. Cold and indifferent, I will use a different service from now on.

At first, I was annoyed with the fact that you had to turn on your location services and select your address EVERY TIME you opened the app, but they have fixed that issue, and now it gets your address from history and runs smoothly. The few times we have had an issue (too long wait time... I'm talking 2+ hours, or wrong items delivered), they have always reached out to us and made it right after we inform them of the problem.

Tried the app twice thinking maybe I was being too critical, but no... The fees are ridiculous. The wait time is horrible. Most items aren't listed on the menus. They hold extra money on my card for over a week With every order. When my $10 food order costs $25 to be delivered, it's an extreme overcharge. I will never use this app again!! I wish I would have read the reviews prior. I will stick with Uber eats for now.

This app was great in the beginning because it offered a lot of my favorite places. But then my food started arriving cold. Then the drivers started taking HOURS to deliver my food. Then the prices increased heavily and I couldn't figure out how my bill was triple the amount. Customer Service takes no accountability or offers any solutions. Since May 2019, I've been trying to cancel my account with them but they won't provide confirmation. Do not download this app and do not use this service!!!

My runner was changed and it seems like whoever my new runner was just didn't care. The restaurant didn't have what I ordered available at the time, it seems, because the order I got was COMPLETELY different. But they already drove off before I could send it back. Wth? Also, they are more expensive than the actual place. They have free delivery but tack on about $5 to the order. If you place the same order on the website of the restaurant or store, it is like $2-$5 less than that on Favor...