Firehouse Subs

I've had nothing but bad experiences. Every time I've tried to redeem points, it's been a Problem. Employees don't know or understand how to redeem points in store. I also can't order through the app directly because no matter what payment method I put in, the app will always kick back an "Invalid Payment" error. Also, please add PayPal compatibility. At least, assuming that payment method will actually work.

This app at 1 point worked wonderfully but every time I've tried to use it in the last few months it cancels my order it doesn't work it just keeps reloading I've checked there's no updates it's almost like it's trying to Force me to pay more through doordash instead of just using your own platform that you guys designed it's actually pretty ridiculous. Especially considering the prices of everything or like $2 more on for an item per item on doordash.

Order didn't go through to the store, so I had to order it again in person. When I contacted support for a refund of my app order and sent them my in store receipt as proof I had ordered it a second time, the rep said she'd forward my issue to the correct team. it's been over a week and I still haven't heard back. Don't use this app. it doesn't work and then they will ignore you when you ask for your money back. i essentially paid $40 for one 13yo child's already overpriced combo meal.

can't use my points I've accrued to order the sandwiches I want. one has been listed as "not available" for months now due to an ingredient change (even though I have no issue actually ordering it without points). the other one doesn't exist as an option to order using points. this has been an existing, ongoing issue for months now. what's the *point* of a *points* program if we can't order what we want?

I have tried on 2 different occasions and have yet to actually be able to place an order. The first time it told me the store was closed when I was standing inside. the store didn't know why it would say that or how to fix it, and they wouldn't honor my app only coupon despite me showing them the issue. 2nd time everything added, ready to check out and the continue button is greyed out with an endlessly spinning circle. I give up on trying this place.

App is missing menu items from store; when I got to store, they said they could make the missing item but they couldn't apply the promo that was available in the app (for the item the app wouldn't let me order) Edit: Reached out to support as suggested; their answer is that I either didn't have the latest app (untrue), or that I don't know how to navigate the menu (lol). Unhappy with app, unhappy with support.

I'm updating my review. the app used to have tones of problems, but that's all in the past. the big issue i can't get past now is their prices are so out of hand! I would just rather go to Chilly's or Applebee's where I can get more for the equal price of a mid Hero combo where I upgraded chips to chilly. like a large sandwich with drinks and a chips after tax while using a coupon was nearly 20$ for that. i should be going to a proper sit-down restaurant.

I went to get my birthday reward but it says you had to have had made a purchase of minimum $1 within the last 6 months or at least the last 7 days with your online ordering account...so I am uninstalling this app because I've made purchases prior to 6 months yet I am unable to use my birthday reward. I always purchase something else as well when I redeem it, maybe it's just me but this seems a bit unfair.

Update: I originally had issues trying to sign up for the app. Giving a one star. I am adjusting my review since after deleting the app I received an email saying my sign up was complete. Ironic as it was lol I re-download and the app appears to be working; except sometimes kicks me off when beginning to make an order...either when picking a store or freezes shortly after. Having to redo my order. 12/30/20: Never worked. Couldn't sign up.

Constant issues with placing orders on mobile app. Couldn't get past the payment stage (fixed upon restarting phone, but then "something went wrong" in submitting the order). After reinstalling the app, couldn't even get through to decide what to order. Frustrated because I'm a big fan of the food and the company. App sucks- once you have the mobile app you cant order and get rewards online.

It's difficult to navigate going through the app. All the subs that are at a Firehouse aren't listed in the app. Not all vegetables, seasonings, and sauces are listed. You can't add extra anything to the sub. The little 37 letter option note it has to notate in is 5 small words, and doesn't help. There's no dessert options that anybody I've talked to can find in the app. And there is really no control on how I want my sub constructed or built the way I like it.

Downloaded so I could use a coupon but the second I try to type the "$" character it wipes the whole code. Tried to type in the rest of the code and add it in but it just won't take "$". Plot twist: every coupon code I have includes a "$". That, and it was very difficult to find the promo code input option and I lost my order twice trying to get to it.

Like the majority of the reviews, unable to successfully use this app like I used to. I don't have a lot of time at lunch to wait in line so being able to order & pay via the app, then pick up & GO, was so convenient. I buy a sub at least once a week. Unfortunately, my need for a sandwich has had me going to a sub shop whose mobile online order app has no problems taking my order or my money! I've already sent a private email to their rewards@firehousesubs address. Hopefully it'll get corrected.

The new app won't let me connect to any location. I click a location, hit the order button, it cycles through and ends back out at the locations menu. It is so far an infinite loop. I cant even submit an order now. The last time i was able to order all i could order to drink was bottled water and i couldnt order chili either. Something is wrong with the new app.A

Easy to use, though you cannot modify the kids sandwiches to add toppings. However, good luck getting the order to go through. Nine times out of ten, it will throw an error when I attempt to complete the order, and yells me to contact the store. I'm able to order on the website, but that doesn't even give me the text box to request toppings on kids sandwiches.

This app is unusable. I cannot log in, recreate a password, find a store, or make an order. It just gives me the same contact help message. I have even uninstalled,reinstalled, force stopped, and used data and wifi. The app is broken. Their website is as well as I saw that I had to email tech stupport last year when creating an account and it would not let me for days. I honestly think maybe they just data collect with no real intention of making their accounts workable. I am at a total loss!

Food is great. Service is great. App works correctly less than half the time. This is not a random glitch either. I have been eating at Firehouse for at least 4 years and the app has had constant problems during that time. It is convenient whe. It works but at least half the time I get a message that says sorry, it is not working correctly, please call in my order. The website seems much more easy to use and more consistent. Also, I wrote a less detailed review a few days ago that disappeared 🤔

I dont know whats up, but since the update last month, i cannot login to the mobil app, it says my acct does not exist. I can login via the web just fine with the same user/password. I have dropped to 1 star since you refuse to even acknowledge me when i request help. I would like to see a purchase history, to show how many points received. Currently only see rewards and on line purchase. The purpose of seeing all purchases with points is to verify points were credited. Thank you.

I love the food and the app use to be great but now all I get is error messages and items that are carried don't show as an option to buy them. I end up having to call them to see if they still have the item and they do but it won't let me order it on the app. I actually have started to go there less because of it. Please fix the app. Been happening for months now.

It generally works, and it's not bad for the ordering itself. Where this fails are in things like the buy 2 get 1 free that's currently going on. The app does not have this offer. You have to go in and tie up a cashier, instead of ordering ahead, for lunch. Places that don't have their in-person specials available on their app are discouraging me from using their app. There's no reason to penalize people for ordering ahead. We'll just pick your competitor, instead.