FoxCloud

The real-time information isn't real time. At first viewing the app looks great, if a little tedious to go through various steps to get the data needed. The "Read Time" information was staying the same when turning on the kettle and found out you need to actually log out and back in to refresh the kwh being used. The app seems to cater for several sites, but the average home owner would only have 1 inverter installed, so the app needs a lot of improvements.

I agree with all the other negative reviews. Terrible software. Unreliable connection and data reporting. Unnecessary number of logins and clicks all the time. It also shows more power coming out of the inverter than going in, which is a neat trick. I run a software development team and if we'd built software this bad I'd fire the team then fire myself!

It's good to see what your PV system is doing but you soon realise that the information is way behind real time. Switch a sizeable load on or off and you just don't see any change on the real time data page for a food few minutes. There isn't enough colour discrimination for the different loads on the device statistics page. This would be so much better if you could zoom in or better still export it to Excel. Further development required perhaps?

I've used the app for about 4 weeks now. I got used to the irritating "invalid token" log on message, and the app's function was good enough. I like the"real time data" graphic of the power generated and split between the house, battery and grid. But, I've given the app a poor rating as I've been unable to access the real time data graphic for the last couple of weeks... until today. However now that I can see the graphic, it shows the system as not generating any power.

Very unstable, keeps going offline. Does not always register that you are logged out - displays information on the screen then might, possibly, register that you are not logged in and then asks you to do so. Should not show data at all if you are not logged in. Also, seems to be set up for multi-site use. It would be much easier to use if there were a version for just a single inverter site. The graphs won't go full screen, they are hard to read. The app often fails to update the inverter.

App works satisfactorily. Agree with other reveiws, requires far too many clicks to reach the battery statistics. Would very much like ability to set battery charge level, within the charge time period. Can be done on inverter itself but "in App"ability would be much more useable. Also a more granular view of battery statistics (charge, discharge, grid consumption etc), or ability to zoom in on certain times of the day. It's hard to view on a mobile phone screen

This latest version has a really serious problem. Using the previous version I set timings allowing the batteries to charge overnight from the grid. That function has disappeared so I cannot change those settings - and am therefore stuck with my present tariff, just when I was planning to move to a smarter tariff. I also find it annoying that I cannot see my patterns of usage any more. Not helpful. At least make it possible to go back to the older version, PLEASE.

Started off OK. But can't access the app on frequent occasions now...sometimes bad gateway. Sometimes takes several attempts to log on only to be told I've made too many login attempts and then get locked out for some time before I can log in again ...please get the connection issues sorted fox ess. What's the use of an app that you can't access!!!????

App does basic stuff to allow users to see what is happening to the system however a big drawback is that the app does not allow to discharge the battery. Some friends using other apps and batteries really take advantage of the saving sessions and are able to save hundreds of pounds per year which can be a game changer in functionality as the battery will be paid off much faster and will be an additional source of income.

I see I'm not alone in getting garbage readings. The sun is shining the ap says house load is negative panel output is zero None of the numbers add up Pretty new graphics but the information is worse than useless. I used to be able to set if the batteries could take a charge from the grid, and how deep the discharge could be Access now appears to be lost. REMEMBER DESIGNERS Apps have to be used by people in all lighting conditions on mobiles not just on the 23 inch screen in your workplace!

The battery portion is really flaky. Often just says offline or idle so no idea of the charge. Also constantly complains of too many requests of checking data over a few times in a 30 minute period. Graphs also really awkward to use with no option to expand to full screen. Need to be able to set feed in tariff rate as well. Seems like the manufacturer is investing little in this app going by past reviews ..

Despite having an installer-level login (so that I can access greater detail via the web app), the Android app gives me almost no detail whatsoever. I can't see the current load, battery charge rate or level, or the power/energy flow diagrams, all of which I'd need to avoid having to go to the web to make usage decisions. Zero point in having the app installed, in the current state.

Update 25.10.23. Much more pleasing initial GUI. The full functionality still exists behind the first page by clicking on the light blue commission time bar. It would be better if it remembered your login instead of constantly having to sign in each time you use the App. The original layout is still available on the next page. If you use the web based foxcloud facility, that has also had a face-lift and is easier to read.

The app work well feom a monitoring standpoint, however there are a few issues... 1) When opening the app, if it has been open already, but it has been a while, you get an "Invalid Token" error message, then when it returns you to the login screen, the app closes as well. This is frustrating, to have to go and open it again. 2) A number of the help dialog boxes are blank, which is not very helpful. For example the force charging periods, page.

Keeps disconnecting, showing no data, incorrect information, poor user experience. Have just uninstalled and reinstalled and now app won't even open. How am I supposed to know if my system is working when the app doesn't work? Or is that the trick? We can't tell that the systems aren't working as they should, because you don't give us any way of knowing?

Very poor app, colours in the grid are to much a like and hard to identify. No way of find out in a data sheet what you have used from the grid and what you've put into the grid. Battery always showing offine. Always something showing from the grid even when it state 0.00 kw but the blue dot is always there. Not user friendly at all. And no one seems to be doing anything about it. Take the money for the priduct and run. No tech support.

Reliability, resilience and useful features are key measures. As a normal user it's not possible to discharge the battery to the grid by choice. The web services backending it are frequently down, whenever they do maintenance my battery seems to report as offline much longer than the downtime. It's daft that the app won't report the firmware versions or provide all the info you can get locally on the inverter, given many people have the inverter in a difficult to access location. DISAPPOINTING!

Absolutely shocking app. Freezes, crashes regularly. States the app is being used too frequently. Unable to adjust the price per KWH so cant get a true reflection of the money saved / earnt. Also unable to know when is best to use appliances for maximum benefit. Sort it out. Your systems aren't cheap but your app clearly is.

To difficult to use. Always off line and the readings do not correspond with my in home display. This type of app should be easy and quick to use. After using this app for some time it is useless. I have never seen an app before where you can`t access it because you are using it too much. The real time data is not real time even after refreshing it. Worst app i have for monitoring anything i have.

System seems to fundamentally do what it should but clunky. Not intuitive at all an no help or user guide. I am currently on a single rate tariff and set to 20% min SOC. I assumed that when it reaches 20% it stops discharging and will be "inactive" until the solar tops it up. However, that's not the case. Often drops~ 16% then tops up from grid. Each day it's charging around 1kwh from grid. Wasted duty cycle and a loss of round trip efficiency.