Freddy’s

App used to be great. Lately it hasn't worked at all. It logged me out and will not let me log back in. Says incorrect username/password. Even if I try to reset it and it says successful, it still doesn't work. I tried reinstalling app, but no luck. Now getting emails saying some reward points are expiring, but I have no way of using them with the app not working. Haven't been back to Freddy's in the last few weeks because it's frustrating and I figured it would end up resolving after an update.

Not a great user experience. The app is slow. navigation is a little funky (the back button on my android takes me out of the app). Opening the keyboard covers my whole screen with a white box so I can't see what I'm typing. I somehow accidentally added a bottle of fry sauce and seasoning to my order when trying to check out. I had form validation issues when trying to enter my checkout information (I had to delete the field and re-enter it to clear it). First time using, not worth the trouble.

Glitchiest app I have ever used. Nothing works. You want to order food? Select a location from a menu that doesn't load. Id you magically get it to load then you go to the menu. Select food and put in the bag. Then it asks you to select location again. This is a repetitive cycle. IF you beat said cycle, then it won't let you see the menu or add food. Literally nothing works. Ditched the app and got DQ instead.

Wow this app is terrible. I had to create an account to pay for the food. Upon creating an account it completely wiped my order and I had to start over. Then I re-made the order only to have it somehow change it to dine-in and am unable to change it. I'm usually pretty savvy with these apps but wow this was a struggle. One of the few apps you're better off just going through the drve-thru instead. Some of the font doesn't even fit correctly and overlaps with other texts. Overall, just a bad app.

I had thousands of points, my local Freddy's told me for a few weeks the app was not working, and they couldn't do it inside the store. Well finally after the store started saying it's working, I update the app and hit login and NOTHING. I have tried twice for a email to be able to change the password even though I don't need to change the password. No email, can't get into the app. All the points we had just down the drain. The app is just useless and I won't be downloading it again.

The app finally works to mobile order but the experience is pretty bad. You can't go through the drive through, it says to park in a designated spot and wait or go inside to get your order. I waited and no one came out. Went in to get my food (which was wrong). Sat around waiting with door dash drivers. If you can't just go through the drive through its more of a hassle. Mobile apps are supposed to add convience. Every other fast food place let's you go through the drive through.

I want to be able to use the app more. What's keeping me from doing this is the inability to customize sides when they're in a combo. You can customize them when they're on their own, but not in a combo. This is inconvenient because I always order a combo with chili cheese fries W/O the onions. I can't do that in the app. Please update this so I can use the app a lot more. In addition, my store location has CHERRY Pepsi in-house, but not selectable in the app.

A lot of stars (rewards points) don't appear in your account (maybe the cashiers don't really put in the info?). Won't update in my app store and really don't want to fight uninstall/reinstall multiple times. Therefore, I can't order from the app so I'm not sure how that experience works. Service has gone downhill at our local store anyhow. Loved it in a bigger city and have already contacted customer service to no avail about our small town store.

Generally a very quick and easy app. The only issues I have had with the app have happened when the cashier forgot to use my rewards number. I have submitted receipts a couple of times and the process is not as user friendly as it should be. The receipts are different from store to store, so the numbers you need to type in aren't always obvious. This process can mess up your points credit.

For the longest time the app would not accept receipts to enter in when I bought food for points. I lost probably two or three free meals because of that and am very disappointed. Customer support would never get back with me when I wrote them either so I'm very disappointed with the lack of concern, however the app seems to have fixed that problem now so I will give them three stars to split the difference and update my rating if it continues to work as it should.

When ordering, pressing the phone's "back" button at any time closes the app. If you want to return to a previous menu, you have to go the the main ordering screen and find your way back from there. Every time you select a menu option that is not a combo, there is a popup that asks you to swap for a combo instead, even though you already scrolled past all of the combos to select the a la carte item. This app is unintuitive and pushes the customer to buy things they don't want.

App Deals do not get applied during checkout. I'm writing this to get the software dev's attention. Your App fails to apply deals or discounts during checkout. During the Memorial Day weekend(May24th-27th), Freddy's is offering $5 off all orders with $15 or more of items. However, this deal does not get applied during the purchase and there is no way for me to apply this on my own. Update: The dev team kind of helped me. But the preselected rewards before ordering don't stay with my order.

The old app let you mobile order for dine in and I used it once a week. This app only allows carry out or delivery. So now I order at the register and it takes longer. -- I know you can order carry out and eat at store, but I prefer the tray and basket to the paper bag and wrapping. Plus they don't call names when putting carry out on the shelves where anyone can take it.

This app is trash. It used to be pretty good. The rewards were great. I don't know what update it was, but it just doesn't work anymore. It's been about a year. The scanner never works so you can't add reward points at the register. The thing that lets you add it with the receipt later never works. So you cannot add points after the fact. The last several times, I've had to email support to have them added. What a PTA. Also, the rewards were great but they set the points to expire super quick.

Terrible app. Submitted the order, the "I am here" button didn't work, showed error message. Checked, the order wasn't processed. Submitted the order again and it duplicated it. Charged me twice. When I went to the store, they couldn't do anything to cancel it. I called corporate and left a message. It's been 3 days, still waiting.

Login never works. I was able to log in ONCE and then I got automatically signed out the next day and have not been able to log in since then. Not to mention that when I was able to log in the first time, I had to reinstall 3 times, clear app cache, and change my password twice then it worked. Freddy's is amazing and the website works, but this app is just obsolete. Why have a rewards system if you can't even log in to use it?

App has always been slow and glitchy. My most recent mobile order I chose your "limited time" specialty item, then picked up a sealed shut bag via stickers, to open up my order when I got home to find out the specialty buns were out of stock. Your app and order system is slow/flawed. Paid extra for a specialty item that your app should've displayed as unavailable for the location selected. This app constantly asks for a review more than any other restaurants yet is the worst I use. Here ya go.

Call the store to make sure they do online orders before putting in a large order. The app will allow you to select a location, put your order in, enter gift card payment, (but not accept other payments) just to not go through or actually order. Rated a 2 and not a 1 because the potential to be a good app is there, and the menu is clear and easy.

In the menu, in order to go back, you actually have to hit the menu button and start from square one. There is no back button in the app and the back button on the phone (S23+) does nothing. Hugely aggravating. No fault of the app, but I made my first order only to discover after waiting in the drive thru line that I'm required to actually go inside to pick up the app order... unlike just about every other similar fast food app experience I've had. So much for the convenience of app ordering.

This app used to be great but over the last couple of months it's gone downhill. At first it was certain items on the menu grayed out so you couldn't order it but the restaurant has the ingredients to make it. Now when I choose "start order" I get the circle of death. I have uninstalled and reinstalled the app twice now with no fix. This convenience was amazing and I love this restaurant; now I rarely go there because of these issues.