Great Clips Online Check-in

Overall, useful for checking in and knowing when to head to your location. Things I wish the app had (there's not enough space so I will summarize.) 1) Remind function to actually work. 2) Individuals in a group have delineation including a "time since last cut" feature. 3) Ability to select a specific stylist. specific stylists at my location do best for different hair in my family. Otherwise, this app is useful for checking in only.

The only thing this app does right is put my name in the system. The time frames and accuracy aren't correct. I checked in at about 250pm. It said 1 minute wait with nobody in line but me. In my car, and about 3 minutes to arrival(305p), it updated to a 24 minute wait with a person in front of me. When I actually walked in, it said 47 minute wait. Huh? I ended up waiting 30 minutes. Let's get the accuracy worked out on this...there's potential!

Completely broken. Can't even use at all. I tried updating - didn't work. So I uninstalled and reinstalled. Still doesn't work. Just freezes on splash screen that says "Great Clips - It's Gonna Be Great" Problem is... can't even get a haircut as a walk-in anymore (even when I use the app to reserve a slot, it's over an hour wait usually!) Been a customer for over a decade... but guess I have to find a new place to cut my hair

Previously I was very happy with this app, and used it frequently. However, several months ago it started saying that online check in was not available. I mentioned this multiple times when going onsite for my haircuts. I tried uninstalling and reloading the app. But the problem persists. I will probably switch to another company -- not because of poor service in-store, but because of poorly functioning technology that is forcing me to gamble with my schedule due to no online check in.

Meh, I see nothing so far that justifies a redesign. If anything, it's less intuitive than the older app. I had two salons listed as favorites that I no longer visit. But I had to stumble upon the method for removing them from my favorites. (The Help option had no info about how to do that.) I tried pressing the star, long-pressing the entry, going to account settings, etc. Then I (accidentally) slid the favorite to the left and it deleted. A visual clue indicating that would've been nice.

I checked in with 21 minutes after 15 minutes drive there checked in it went to 47 minutes. The app is not as accurate as it used to be. This feature is why I started going here and I just purchased almost 2 years of prepaid haircuts. This is the 2nd time a delay like this happened. I would have chosen another location near my other shopping. Not happy!!!!! Oh and not all places take the prepaid cards and you don't know until after. They said it because 1 person left.

For more than a year it was a good app, allowing me to check in from home and be on the top of the line when arrived. However, for about the last two months, the time prediction mechanism is clearly broken, several family members got issues. I checked in from home when it was 52 min to wait and spent 40 min to get there. On arrival it was 53 min waiting. With that precision, the app makes little sense.

Is convenient when it works. Is very inconvenient when it doesn't. I've had the app "bug" and lose my information and spot in line on days when I'm very crunched for time. Would recommend email confirmations as there is currently no external record of the time slot estimates or check-ins. I've checked in with a few minute wait time only to get to the shop and see my name not on the list with a new 40 minute wait time.

Useless scheduling algorithm!! I live close to great clips, I usually head there when the app says the wait time is 7 minutes, when I arrive it magically jumps to 15-20 minutes, and it takes more than that to actually start my haircut, it never fails. I understand this can happen once in a while, but it happens all the time. I am better off walking in.

Not always the best at accurately estimating wait time when you check in ahead. There's been several times when I went through the app's process, said it was 0-5 minutes wait, and it's a lot longer. It needs to have a better algorithm to catch real-time data, such as stylists present, average work time, number of customers currently being serviced, etc.

Your update is terrible. I have 2 locations about equal distance away. One shows 30 minutes wait and the other 0. When I select the one with 0 it then confirms me at 39 minutes. Then it goes up to 42 minutes after it had been about 5 minutes after I got the 39 minute wait time. My time has been wasted which never happened before and I have used Great Clips exclusively for years. This might be what changes my loyalty. There are other options. Apps are supposed to save me time, not cost me time.

Easy to find a cut, useless "check-in" feature. Like being able to find the closest place without a line but we found out today that checking in through the app doesn't h l ld a place in line. When you show up and check-in in-person then the times are accurate. We timed the initial 35 minute wait to arrive 10 minutes early...but upon arriving the time jumped to 29 minutes because someone had arrived before us...so I never checked in, what bunk.

Wait time off, where's reminder? I got to the store with five minutes before my expected time, and found I was at the back of a line and would be waiting at least 20 minutes. It's not as bad as some reviews here show, but why estimate times if you're not going to be accurate? The stylists were working at a good pace, not slouching, so it seems like it's your app that has problems, not a user error. Also, I used to rely on your reminder feature, but that seems to have disappeared w/o warning.

The new version seems to take a l-o-n-g time to open. It also has trouble displaying any of the data on the home screen or salon list when connected to my wifi but when I connect to 5G is slow but gets the job done. (Yes, I have tested my wifi, even with other apps on the same phone, and all is ok.) Older versions were nice and snappy. Also I find discrepancies between the wait times for each salon between the times shown on the salon list and on the map.

Somethings messed up with the online check-in and timing. The location I checked into online, showed an estimated wait of 50 minutes. No problem I thought, 15-20 minute drive to get there, shouldn't be a long wait, 30-35 minutes. I get there and the time was 95 minutes. It added an hour. What's the point of using online check-in and this app. Great Clips, you could probably save money by dropping this app and getting rid of the developers...

The only thing this app is good for is giving you an idea of how busy a store is. The "check-in" feature doesn't actually check you in. You're not checked in until you get to the store, and by that time others may have shown up and bumped your spot in line. Today I checked in on the app and it told me the wait time was 15 minutes. I left my house after I checked in on the app and got to the store about 10 mins later. When I arrived they told me that the wait time would be 25 mins. Frustrating!

It is convenient to get signed in for a haircut. Unfortunately, the information doesn't seem to be accurate or consistent. For example, I check in and it said I was 4th in line with a 19 minute wait, but a few minutes later, it refreshes and says I'm 5th in line with a 28 minute wait. I've had it claim 0 minutes and when I show up within a couple minutes, I end up waiting for awhile. Not sure if that is an app or store problem.

This app is awful! The time is never accurate. Again, it was twice as long. 37 minutes to over 90 minutes. Update... their reply had nothing to do with what I wrote. I did.learn you have up to half an hour after your time, but they can double your time because people left their shift. Knowing it takes longer that they predict. EVERY TIME! they should give you instructions what takes place. I've gotten more disappointments lately than they have been. It's time to find another option. 😥

It's convenient for check-in, but I have numerous times seen my wait time, gone to the salon, and found that a walk-in has gotten in ahead of me because the time wasn't accurate and the stylist went out of order. When trying to get a daytime appointment downtown during a short lunch break, finding out you have to sit in the waiting room 20 minutes when you arrived 5 minutes early for your check-in is frustrating.

App does not allow you to cancel an appointment, and takes no context for how many stylists are at a location. Wait list of 8 cannot be accomplished in 80 minutes with 1 employee. Additionally, despite arriving and it saying that I had 0 minutes until my appointment, I was second in line, and then the app bumped me to 30 minutes wait. I tried to fit a haircut here into my schedule by checking in online 90 minutes early, so to see this failure is very disappointing.