The closed captioning no longer works when casting on my television. It works if I want to watch on my phone, but when I cast. the CC stays grayed out. I've tried everything I can think of to fix it,but to no avail. None of my other platforms or stations have this issue,so it's definitely a Hallmark plus glitch. Unfortunately, if it doesn't start working I will have to cancel my subscription.
Edit: Just upgraded my Fire Stick to 4k and now I'm constantly getting error while the movie is playing in the background. please fix!! It used to be great! Ever since the update. My fire stick no longer works. I keep getting my device is not compatible. So now I can't watch what I'm paying for.. That would have been a great notification to send to those who have a subscription like myself!
FRUSTRATING! I really wish this app would get better. I never got the free trial. I called, they refuse to give it to me. After each episode you cannot go to the next episode or movie. You are stuck in an endless loop. You have to exit out of the app and go back in. I wish there was an area to find what movies are new. The purple highlight does nothing for you if you have already watched the movie. You should be able to put a checkmark on what you watched and or identify a favorite movie.
I had Hallmark Plus thru my DirecTV but hundreds of movies were missing. I recently subscribed to the app. I downloaded it to all my viewing devices. On my TV, many movies don't play or keeps buffering. On my phone and tablet everything seems to work fine. My other issue is that dozens of movies are still not on the Hallmark Plus app yet are on the Hallmark Movie Countdown app.
The app will not stream to my Chromcast very well. It freezes all the time, no matther what fixes I try. The app won't even load on my Smart TV. I tried to dowload it to my laptop and it is not an eligible device,. It streams just fine on my cell pone, but the screen is so small. For having to pay for this app, you would think it would work. Super frustrated as I do want to watch certain shows and I don't have cable.
Why are you the only movie app that has poor sound on your movies. You can't hear any words being said without straining. The words being said are so low. It's not my ears or my device. Because I can hear perfectly on my device with every other movie app and even on YouTube. What is the point of having this app if you can't watch any movies cuz you can't hear them. So disappointing. But no surprise either. 😕
The movie selections are limited. You can only watch what they release to you. Your favorite holiday movie will more than likely will not be available. Theres so much hype in their checklist app but few are available in the NOW app. Glad they give you a 7 day free trial. I'm canceling. I already pay for their services through cable, they should allow more freedom in their apps. They're limiting themselves.
Glitches No Restart Option Rewind button glitches Hard to find movies. If you select a collection, you have to watch in their order. You cannot select from the collection. No previews. If you select a movie, & want to return to the list, it takes you to the top & not where you previously were. Not all movies are included. Just off the top of my head. Lots of room for improvement.
This app stops working constantly! I'll come back in to finish a movie and it will be "unavailable at this time". 3/11 still not working properly, crashes a lot. I even try uninstalling the app and reinstalling it and then it tells me I have too many devices. I haven't added devices, I'm just trying to get the app to work. This is especially disappointing when you pay $70+ a year for an app to work and it doesn't.
DO NOT BUY! It took forever for the lists of offered movies to show up. And after clicking on something to read what it's about, when I try to go back it takes forever for everything to come back. It happens every time and makes me not want to even see what a movie is about. And when I do try to watch a movie it never loads. I have been unable to watch a single movie. I just get to watch a little circle spinning on my screen for 20 minutes before giving up. Other streaming services work fine.
I love that there is an opportunity to watch Hallmark where ever you are. Yet if this is going to be an option that you must pay for then why can you not make an app that works all the time. For days all I get is "Hallmark is experiencing network error". Yet if a movie is chosen it plays behind a pop up notifying of network error, which never stops popping up. Take some time, put in some effort and make this app work properly at all times. Please and thank you.
Not a whole lot of NEW choices. I am really disappointed, I thought there would be a lot more options for what to watch. We cut the cord with cable, and dont get hallmark channel. I'm really disappointed to see no 2019 movies. I'm even more disappointed to see that the latest season of When Calls the Heart isnt available, but when hope calls is available? That's half the reason I subscribed. Really dont think it's worth the money, and I'm not subscribing to multiple apps to get just 1 show.
I am starting to get really tired of this app. I love the movies on here, but everytime I click on a movie, it would say that there's a problem opening it. I would have to uninstall and then re-install EVERYTIME for it to work on my Samsung Galaxy 8 mobile. I've contacted customer service and they said to do the same thing, but that's the point, I shouldn't have to. In addition, I can't watch my movies half the time bc of this problem and the movies not streaming half the time.
REVIEW UPDATE I use to love this app, because I love watching Hallmark. The streaming is absolutely horrible now! If I pause a show when I go back to it the screen is black, and you can only hear the show. You have to exit and restart it several times before the picture will show again. Sometimes it does it when you first hit play on some movies. It's VERY frustrating! I've always loved watching the Hallmark channel so I was so happy find there's an app. It runs great and very clearly

Craig Strand (nightcat232)
It started out fine. Could only search once or twice. Then had to restart and try again. Or the crash on changing from one screen to another. Now some idiot cut the amount of movies on the watch list. Seriously!! You have tons of movies and I cannot remember them all. It should be an unlimited watchlist. Also, you don't put all episodes of your series in order of being watch. Like with goodwitch, you have the two part episodes as movies. Instead of putting them in the proper order.
First of all I'll say, I didn't sign up for to watch anything on my phone. However, I watched on my t.v. until recently. It says I have to update app which I've looked into (t.v. does automatic updates). So I'm still paying for an app I can't use. I can't figured out how to stop payments. Half the time the app didn't work. I wasn't able to watch movies most of the time, it wouldn't load movies or I would finally get a movie to load and no sound. It's very frustrating when you pay for services.
App is useless as is. Once upon a time, i could pause and fast forward or rewind on the app. Now that I've restarted my subscription, and actually want to use the app on my phone, that seems to be no longer available. So i basically have to be prepared to sit down and watch the movie straight through, without interruption, NEVER wanting to pause or rewind or anything? That's crazy! What kind of dark ages streaming is THAT?! Now I updated the app and the Christmas movie section is Gone!
The streaming is really bad with Chromecast. I wish support had admitted that sooner. It would have saved me a lot of time. Every time I watch a movie I have problems. It buffers, hiccups, the audio is off from the video, stops for no reason etcetera... It's just unbelievably bad. Hopefully someday they'll figure out a fix; until then I'm just watching on my phone
I love the idea of this app. But it frequently freezes and quits playing movies. I use this app on several different devices and it gives me issues on every platform (iPhone, Android, firestick, roku). The selection of movies is ok, but given that I've been paying for it for several years and it isn't getting better, I'm rethinking keeping it.
The app is excellent on my phone. But it won't stream to a TV for more than a few seconds. Then the movie stops, even on my phone. I don't think it's a problem with my equipment, because Disney Plus and YouTube stream all right. Can Hallmark's technicians double check the app to make sure it can sustain TV streaming for the duration of a whole movie?