Handy - Book home services

My cleaning pros have ranged from good to excellent. There have been times (twice in June and three times in July) when handy could not find a pro to fulfill my service request, even with two weeks advance notice. Then handy deflects responsibility, claiming "a last-minute pro call off " when they had no one assigned to me in the first place. I like the idea of the app, but the company is unreliable. It's most inconvenient for me to get all ready for a housecleaning, then have it rescheduled.

I wish I could give it less then a one star review. If you cancel a cleaning they charge you the cost of the cleaning. The kicker is though you can't use that credit towards your next scheduled cleaning you must schedule a one time cleaning. But in order to do that you need to cancel your scheduled cleaning which just adds more credits to your account. You can try to reschedule your appointment but every time I have tried Handy ignores my times and books it for 2-3 hours before I scheduled it. Causing me to miss an appointment or two and I get to pay for it thanks to Handy's incompetency. Handy is terrible at reminding you of upcoming services. Some times I didn't even receive a notification of an upcoming appointment. Their 'pros' are not very good. I've only been happy with one that I have gotten. The rest either show up late or only stay for an hour. Overall extremely less then enthused with their service.

Service is hit or miss. Sometimes the pros are good, and most times not so much. Also the way they bill you is very suspicious. After your term is over with, ie 6 months, they automatically keep you in without your knowledge. For this time, they only notify you of the booking the day of, so If you cancel the service then, they charge the full amount as a cancellation fee. Really shady business practices. I would not recommend them to anyone.

Handy canceled on us 7 times straight. But the major problem is that CUSTOMER SERVICE make tons of errors. They kept canceling and rescheduling, and our price went up. We had to explain to them that the price shouldn't go up when we aren't at fault. They now agree that it's their error but refuse to refund and said credit only for next round. I spent more than 5 hours over many emails. What a WASTE of TIME that I don't already have.

As a Pro, this app is garbage. Unrightful fees, bad customer service. It is difficult to communicate with the client. You are able to communicate an hour before you start. Some of these clients do not provide all the details we need to get in the house and the buildings. They fail to provide the unit numbers, parking details. Sometimes i get no reply. We then are put down as a no show unfortunately. When you report this problem handy still charges the pro $50. Dont waste time. Dont WASTE $

the app itself works fine, but dont sign up unless you realize you will be locked into an annoying contract. I hate Handy because I booked not realizing (and trust me, it's not obvious) I would be locked into a contract. Now I'm forced to try to keep up with rescheduling every single booking. Also the reminders for bookings never come in on time, but if you reschedule a booking when there is less than 24 hours for your booking, you are forced to pay a $15 fee. I would not recommend this service.

The app does not reschedule appointments properly. It will reschedule you at the wrong week, hours off of your scheduled time. The app only reminds you of appointments once you're outside the cancellable period. This is likely intentional, as when combined with above, forces you to pay for service you did not want. You will have a difficult time with customer service. They do not have a phone line- everything must be done through written tickets which is extremely frustrating to deal with trying to resolve the issues I mentioned above. The people who actually does the cleaning are extremely nice and professional. However it's clear Handy is cutting corners on customer support for issues arising from their app or website. Then they just toss their website at you and tell you to read their website carefully next time. There's also no reason to force me to download their app for basic features like rescheduling a service. I should be able to do that on the website. I would recommend you to use the service to find good professional service, and then cut the middle man out.

I tried to use the service twice, and each professional they set me up with didn't show up. Both times! No call, nothing. There's no phone number you can call, just an email. As a response I got some generic email each time. Eventually demanded my money back (they make you pre pay), minus "processing fees" of course. Do not use this company.

Unreliable at best. After a rocky start with a one-time cleaning that was charged 2x and rescheduled by Handy at the last minute...I can honestly say this service is lackluster. Both the app, communication channels with cleaners, and the cleaning service itself leaves much to be desired. I am constantly being cancelled on, rescheduled, no-shows gallore. I will, without a shadow of a doubt, not renew my subscription once it expires. I cannot wait to find a reliable cleaning service.

Not an open scam but it is. When you first select your plan, it feels like going for a yearly plan would just save you money because each service is relatively cheap. But once you do that, there's no going back except if you're ready to pay $99! I felt trapped. I agree they must've specified this condition somewhere but it was not too obvious when I first created my plan. Also, rescheduling is useless. It keeps asking me to select a different time. Very unhappy.

I've had terrible experience with Handy. My 1st booking itself, they changed the pros multiple times, eventually to be stood up at the last minute. I rescheduled the booking and the second time as well, the pros changed a couple of times and the one who was supposed to come didnt turn up. While their customer service responded (after 2 hours!!)with extra credits and opportunities to reschedule without charges as it was their fault, I was left scrambling for a cleaner at the last minute.

Beware! We tried to use this app to find a new cleaner but they will automatically subscribe you to monthly plan. They suggested someone with no reviews so we said no thanks. We never had a cleaning, cancelled a week before the start date and they still charged us $100 for literally nothing! Very deceptive business practices, I would urge you to go elsewhere.

I received an email offering a 3-hour cleaning for $99. I attempted to take the offer but it won't apply the discount. I went to chat to try to get the issue resolved and apparently if you leave the page it closes out the entire chat. So after getting three different chat agents they basically said I guess you're just going to have to call Angi and would not help

For one, the app itself sucks. It sends me messages from my pro, doesn't even have a mechanism for me to respond back via text, and then the messages aren't even in my app inbox. The company sucks too. They treat their pros poorly. It's sometimes like pulling teeth to get anything scheduled. Usually "last minute cancellation," in my exp, means they never had a pro scheduled for you in the first place. The pros themselves are hit-and-miss, but I found a good one I will hire independently.

This is just another scam operation! They dont tell you that when you sign up for a trial that you are acually signing up for a long term service - maybe its in the small print! I just wanted to try the service (it was horrible) and I didnt want to reschedule - i received an email scheduling the second service and i tried to cancel it - they told me that i had to keep scheduling and using their service - i said i didnt want it and asked to be removed they then charged me $100 to cancel - that is ridiculous! Do not Sign up! Also, there is no way to contact them directly, i have to go through a 3rd party site - they do that so they hope no one will write the reviews - horrible!

I set an appointment to have a "Pro" come out THREE times. The first time Handy supposedly double booked the Pro and I was left waiting. But at least the Pro finally called. The 2nd and 3rd time (for the same job) nobody bothered to call or show at all. At least Handy was gracious enough to give me a $10 discount for my inconvenience 🤣. This was a huge waste of time and energy!

Terrible app for contractors! It gives you very little information before you book a job - you can't read the full description with the extra incentive jobs and once you book it you're stuck with it unless you want your rating to go down. Jobs are often underbid as far as time needed and underpaid. Some reoccurring jobs I've had are even starting to decrease in pay rate! Customers can't reschedule without a fee and you can't reschedule so there's no way to make your route more efficient. Sucks!!

Really horrible experience! My very first booking the "professional" didn't show up after trying to contact them multiple times only to have Handy cancel the appointment and reschedule for when I was already going to be moved out of the apartment. It seemed like their customer service was just a bunch of robots. They issued me a refund and now I'm stuck fronting the cost of materials and time that I did not have. Very unprofessional and I will not be recommending this service to anyone!

The "professionals" never show up and can (and do) cancel jobs hours before they are due to show up. We took off 2 days from work to have people no show us. We have had countless people accept the job and cancel it and there is no way to review or contact them after they drop the job. Customer service does very little to help get a handyman out in a timely manner. You would think after the second no show that they would reach out to the handyman but they didnt.

The cleaning services are VERY unreliable. DO NOT GET THE SUBSCRIPTION FOR THE DISCOUNTED PRICE ITS NOT WORTH IT FOR THE HEADACHES. I've had multiple bookings where the assigned pro canceled at the last minute and one time it was literally cancelled one minute before the scheduled time. Customer service says sorry, here's $10 off your next booking or it happens we can't do anything. Even though they've failed to uphold their side of the contract, I cannot cancel the subscription without penalty.