HealtheLife

When I first got this app, signing up was pretty easy. When I went to log in, it took a few tries. Now I can't get it to log in at all. It keeps stating logging in and then gives me an error and retry. No, it's not my password because if I enter the wrong one, it states user and password don't match. No point in having something if it doesn't let you in the app.

This is basically a wrapper for loading specific webpages. Information, such as your account number, doesn't carry between modules like bill pay. The login screen gets stuck in a loop until you force close the app. There is no "remember me" option when logging in. There are references to using updated browsers like Chrome/Firefox to view the pages...inside the app. Some tasks require additional navigation for no reason (eg messaging). From a design standpoint it looks bland.

The last time I used this app to contact my doctor (2-3 months ago) I was able to view my medical profile and request refills. I opened it again today to find the only page I can see is "Search for an organization." This is super inconvenient for me as one of my doctors stopped taking phone refills and the pharmacy has an automated call system that is very difficult and confusing to navigate. What happened?? There's not even a login page for me if this is because it logged me out.

One of the worst apps EVER!!! I downloaded the app as suggested by my doctors and have only been able to use ONCE. I try to log in to get my information for other doctors and it continues to says "NO CONNECTION FOUND". How is that when I get emails ? Then I guess maybe it's a password problem, so I try to reset, get the email to change my password , then get a message saying I can't reuse my current password?? How is that when I supposedly don't have an account . ("No connections found") ??

This app could be more user friendly. For example, it should explain that MRN means medical record number, and users shouldn't have to search through documents to find it. I also wish the app wouldn't make me filter the results by date--just list them all. It'd be easier that way. Also, my upcoming appointment is not showing up. I am not having any trouble signing in and appreciate being able to use my fingerprint sign-in.

Update: I can only open app and use if I force stop each time. I know they are in transition right now but 50% of the time I can't sign in, such as this a.m. You can't make appointments on it anymore, you can't view culture results. The clinic visits aren't timely & say very little. I love the email option now & being able to attach files/pics. It's a Cerner product, which is good but very quirky, which is not up to my RN standards

The app sucks. Before the update it was simply bad. The information was there and you'd get to it eventually, just not user friendly. Now it's horrible. Can't access anything bc screen either freezes or doesn't indicate where to go. Can't get any test results, see appointments, etc. WMC is a disorganized organization whose administration needs to go.

Our healtchare provider used to use FollowMyHealth. From a user standpoint, HealtheLife is inferior. It keeps losing the ability for me to sign in with my fingerprint. A lot of the menus are poorly constructed. There is a lot more reliance on you as a user to type and search to find your particular provider, for instance. There is also not an easy way to request a refill through the app. This is such a disappointing downgrade.

Unable to download records most of the time, and when signing in, it won't let you until you either completely close out the app (make sure it's not running in the background) and reopen it, or uninstall it completely then reinstall. Otherwise it will ask for your credentials and then just blink back to the sign in page after pressing log in.

I started using this app when I joined YRMC. Compared to the Kaiser Permanente app, it's horribly convoluted & difficult to navigate. Having tabs is fine; you just need more of them. Perhaps using sliding tabs. Messaging should have an option to switch folders (ie, from Inbox to Sent Items), without having to go through multiple levels (menu>secure messaging>sent items). Just turn the Inbox page title into a drop-down, with selections (Sent Items, etc). At least you don't allow ads in the app!

I hate this app! You need it, have to use it, and it sucks!!! Everytime I need to use this it won't accept my sign-in, that has been saved so is correct, I get so frustrated that I end up uninstalling, and need a new password, and pray it works. Most of the time it works, but not all. After changing password, sometimes won't accept it. Have to try the next day, and get away from this. It can take several days of trying before I get my message. Here I go again...

The new update is TERRIBLE! If I could give it ZERO stars, I would! It's nearly impossible to navigate, I can't find any of my history, test results, or visit summaries, and the color scheme is horrible! I used to love this app, and I monitored my health stats frequently. If these bugs aren't fixed soon, or if you don't revert back to pre-update state, I'm uninstalling! Very disappointed and a firm believer in, "If it ain't broke, don't fix it!" ☹

If you can't get the app to work, how much do the developers care that your health information is secure? The app used to work fine. Now I get this error every time I try to log in -- so the app is unusable. "We're sorry for the inconvenience, but we encountered an unexpected error processing your request. Try again later or use your browser’s Back button. You are still signed in to the application. If you are done for now, sign out to protect your personal information. (Error 500)"

absolutely worst app I have ever worked with. I have spent three days trying to change my password. Requested a code by text (which the says can take up to 15 minutes rediculous on its face) but never received text (made 5 requests.) Tried ther web site (sent to my email) if the text did not arrive. 5 times and received the message the site was temporarily unavailable 5 times over yhree days. UNBELIVEABLE.

The app will not open. I can only look at my medical records when the doctor's office text me that there's a new message on my file. I need to look at it at many other times not just when the doctor messages me. also will no longer to message my doctor. I have to call when I need to tell them something not just simply leave a message and they get back to me whenever they can. that used to be a great function it's no longer a thing now.

I used the app for my Presbyterian account which I loved. Switched to this app for UNM and it's not user friendly. Too busy, too much unnecessary information to read/weed through. I've had a doctor appt and a procedure, none of which is showing up in this app. Its pretty worthless.

App quit working, can't get it to reinstall. After not being able to log in for over a year, I have given up. Receptionists send me a new email to sign up, but it never works either. Page to Olathe health login goes blank and stays that way.

Your app does not work! I was able to sign in for the first time, but it did not work when I tried to sign in the second time, and it has refused to let me sign in since then. If you are going advertise your app on evey single door at every health facility, first please make sure your app work like it is intended to.

Deserves negative stars. Never accepts login info I know is correct. Never sends email to create a new password. I get rerouted and then kicked out for simply trying to login or make an appointment. This is one of the worst apps I've ever used for any reason. It's getting deleted permanently

Edit as of 9/7/23 - STILL very sporadic on accepting login password. Half the time it is fine & let's me use a fingerprint or password. The other half, I get an error message & it keeps asking me to log in again. Extremely frustrating! Lately the app won't accept my fingerprint and keeps making me change my password, but then locks me out, eendering it useless. I am very frustrated, as I use the portal to communicate with medical providers.