IHOP®

IHOP really doesn't want my money, with this app. 4 seperate times now, the app has declined my transaction stating that my payment was unsuccessful. There's no way to troubleshoot it, and customer service isn't helpful at all. Card is an active card, and I've had no problem paying for pickup before. But it still doesn't work with alt payment methods.

It was easy to follow, with ordering and checking out. My only complaint has to do with customizing your order; so, I contemplated getting the chicken biscuit, and I like to order it plain, just the chicken and the biscuits. But, on the website and app, it only lets you minimally customize the sandwich by removing just the pickles. I'm hoping in the future that will change.

Everyrhing was super easy. It when I went to pay I had gift cards to add, then a coupon code and then I used Google pay but for some reason after I added my Google pay it took off my gift cards. I had to go in and read them one by one and then re add my Google pay. Some glitch or something. Everything else was fast, easy, and efficient.

Easy to use and navigate menu options. As well as tracking points and rewards. I order from here frequently and I would rate a 5 star. My only issue is that this should have options for adding chile pepper Serrano and spinach and sauteed mushroom options to and meal. I constantly have to order this in the restaurant when I go to pick up.

App crashes constantly and even when I add new methods of payment it won't let me pay. Sometimes it logs me off right away and it's hard to log back in because it requires you to leave the app and once you leave the app you get pushed away from the process and have to start all over again. I haven't been able to order anything for a while and it's a miracle when I do.

I like IHOP but the app is horrible. 90% of the time it won't allow me to get points from my receipts. Support was absolutely no help. Plus you can only use points (coins as they call them) for delivery or pickup. They should look at the McDonald's app to see how a restaurant app should work. Don't waste your time with this app.

The app will send a notification for curbside saying it's tracking my progress and will bring my order out. However, I always have to call the store location to bring out the order. The estimated time frame for pick up is always wrong. I always have to wait extra long for my food. What's the point in allowing the app to track my location if I still have to call the store AND wait 10-15+ min after my supposed up pick up to get my food?

Can't pay for orders in app with a credit card. Seems like a nice app. Allowed me to select everything I wanted. It is very easy to find things in the menu. Just won't take my credit card so that I can place an order. Tried on several occasions, but no change. So we just end up ordering from somewhere else whose app does work. So, IHOP keeps losing my business. It's not good if IHOP wants to keep their customers. I wonder how many other people do the same thing besides me?

App is easy to use. Redeeming the pancake rewards is confusing the first time but easy after. This is one of the best take out rewards programs as well. Edit: They changed the reward system. You can only redeem for breakfast items and they drastically jacked up how many points it takes to get a meal. Complete scam now. Used to be a regular customer but they're greedy and there's no incentive to be a loyal customer anymore.

The app almost never works correctly when trying to order or use points. It has so many errors, including sign in errors, my state not being valid, and multiple credit cards getting declined for no reason. The website doesn't work any better, so it sounds very much like an issue with their web developers. Clearly, they don't care because the issue has been ongoing for almost a year. Deleted the app. They are generous with the pancoins because you'll never be able to use them, hahaha

Can't use or collect rewards. App acts like service temporarily down or something, but it's been doing this for over a year now. Why even have the option at this point? Also, the order tracker doesn't appear to ever recognize when you've picked up your order or that it's ready for pickup. It always says the restaurant is preparing order (I forgot exact wording). Besides bad programming, app allows me to place orders and food is ready in a timely manner. So, at least a 3-star from me.

This app is a continuous problem. It gets "stuck" on logging in. I uninstalled/reinstalled and after 4 tries I got signed in. However, when I tried to see/add my rewards I got an error message that they were having problems accessing rewards. I see people in the restaurants trying to use the app and they are having the same issues. What's the point in this app if you can't trust being able to access your rewards when you want to use them?

Ordering is easy and convenient. Menu and prices update per location. Unfortunately the customization on their menu items needs some work. I ordered food and found out while ordering (someone was picking up for me) that they don't have an option to exclude Whipped Topping (one of the few things I don't like). I then had to call the store to ask them but they were busy and understaffed. Upon paying I discovered that Google Pay does not seem to be built into this app.

"Nice and easy. Quickly was able to sign up with Google link, order what I wanted, scan card with phone (had options to input manually too). Took 5 minutes." Above was my original review. Ever since I was forced to update it, it has done nothing but crash every time I wanted to add an item to my checkout. In addition to this, it redeemed my rewards, took 30 points off, and then crashed again, keeping the points in the process. Just order in-store and save yourself the headache.

it just doesn't work. i try to order as guest and it says there's "some error" in processing the order. i made an account and when i log in i can't "due to invalid data" and i KNOW i put in the info correctly. i assumed it was some kind of online server issue and tried again a few days later. same thing. the app itself is just really sloppy and barebones. you're better off using a third-party food delivery app.

It works but sometimes tricky! In the beginning I was able to get my points. Slowly it became a problem. First I wasn't able to pay through the app, then points wouldn't load, then the cashier's weren't giving me my barcode, finally the app stopped showing my points. Every time I didn't get points I had to contact customer service and I got them within a day or two. I had to uninstall and reinstall the app for my points to show again.

I often getting errors and spontaneous reboots of the app. Sometimes clearing the cache helps. Today I tried using the website and I couldn't authenticate. So I tried to reset my password and I got an error. I guess you don't want me to order your food. Over the past year I've noted your app and online presence doesn't work well. While I'm at it. I can get a Veterans discount when I'm dining in, but not when ordering remotely. You can verify my Veteran status online using several methods.

Not happy at all. I have tried multiple times to use my rewards for free food. The app says, "We are having trouble connecting." I was told by our server that is hasn't worked in a long time and that the points accrued mysteriously disappear suddenly. I will probably just delete the app because it's a waste of space at this point. Very disappointed 😞

No matter how you try, it never accepts credit cards. It only works with Debit Cards. Google Pay it claims your info is not correct, even if it is correct. I know it is the app cause none of my other restaurant apps have this issue. App also doesn't have a pay at restaurant option like other places do. Ordering food is fine, but once it is time to pay, make sure you have a debit card cause it won't take any other payment.

The app is now forcing me to sign up to make an order. They don't offer a social sign in. The sign up process requires an overly strict password policy, including a max size that isn't described. The sign up process returned the informative error "something went wrong" upon submission. Trying to use the forgot password function resulted in another wonderful "something went wrong" error followed by the app hanging and having to be killed. Now I have to think of something else for breakfast.