IKEA

Terrible! User interface is hard to understand. Three or four steps when one is enough. No logical direction when checking out. Keeps asking for a delivery option when all I want to do is order and pick up in store. At checkout, well you can't. Input CC info with no option to confirm. Tried to use PayPal and my basket was deleted in the app. Ridiculous!

Brilliant app. The layout is simple and straightforward. The app is easy to navigate and you can save items in separate folders per room that way you can easily find and place items in your basket at any given moment. Below each item the availability to 'delivery to your address' is automatically shown as is the availabilty of item at your chosen store, so saves a trip if the item is unavailable. Highly recommend.

How do you say "Oops it isn't working" in Swedish? The store checkout says " oops, something went wrong" when you try to do a self checkout at the store. that's after you spent time scanning everything and entering coupon codes. Support bot is absolute trash as well - doesn't answer your questions. This app cost me 20 mins of my time and about $20. Dear IKEA, the most surefire way to lose a customer is to promise discounts, then waste their time and not give the discounts. Trash of an app.

Where do I start? The filters and item taxonomy (IA) is not intuitive. You cannot be at the point of sale and switch to "pick up at the store". First you have to make the mistake of filling your cart with everything that you're shopping for, realizing that delivery fee is $100 or more, do like 80 extra clicks to find out that half your order requires you to find the item literally the old fashioned way off the shelf... And why even have an app at that point?

Nothing intuitive about this app. I found an item by visiting a store that I was interested in purchasing. It was out of stock so I got the app to catch when they restock. I had a hard time finding how to choose a store. Usually you put in a zip and pick from there but not with this app. After picking a store finding the product and setting an alert was pretty easy. It would be so nice if you could filter your search by in stock but you can't. You also have to change stores to see their stock.

PLEASE be ADVISED! The app is not very good in the payment department. It will say something went wrong. However, your bank will clearly display that the payment was processed. No email confirmation at all. Meanwhile, you call the customer service line numerous times. Stay on hold for over an hour with your fingers crossed. What's worse is that this has obviously been going on for over two years and the app still fails to function correctly. NEVER again!

The older app was better. Can not find items im looking for, doesnt give you options to browse the department. Ifnit does well its difficult to find. On top of that doesnt recognize your username and password even when you reset your password, but when you try to sign up says username already exists. This app is a mess. What are they paying them for?

Love Ikea, app is not the best. The ability to save different favorite lists and then transfer the whole list to the shopping cart is great, but the shipping availability notification in the item description isn't accurate. You have to add to cart then go through the shipping options to work out if the item is available for shipping or pickup. Same with in-store availability. Sometimes in the search list an item will show as available but if I click on it, it will show as out of stock.

It keeps telling me it cant update my list. At first it was great. I added a bunch of things to my list. Now i cant add anything or remove anything. It shows me a little pop up that says "your list cant be updated" and its becoming really frustrating. Im doing house renovations and cant even keep track of pieces of furniture i want to buy. One of the pieces even sold out before i could buy it because i lost it, i remembered adding it to my list... and then it wasnt there- sold out the next day.

The app is easy enough to use, but gives conflicting stock information. It told me an item was in stock; even gave the number available. Then, at checkout says out of stock. I waited several hours to see if it would update one way or the other, but it doesn't. Hopefully, the 2 hour drive will be worth it, since no one will confirm via phone, either.

I do recommend just be aware it's not perfect. Clean easy layout, which I love, but there are things you have to do on the desktop site, like sign up for back-in-stock alerts, that would be helpful in the app. I love being in store & scanning a product for the price, that's super helpful! Lost stars mainly because the in-store inventory is NOT accurate. At all. I've experienced this multiple times; things it says are in stock are not & vice versa. Sucks when you drive many hours for nothing.

Convenient, easy to use, and is accurate 99.99% of the time when it comes to where and when the products are available. I've bought numerous pieces from my local Ikea after finding them online and was never misled or disappointed. Only thing I wish was a little more polished is the wishlist ability. I've had things not add correct or not show it was added then ended up with 6 of the same thing. Over-all, awesome app though. 👏🏼

Nearly worst app ever. Want to start a new account - good luck. There are 2 fields for your street address & both have to be filled out, or maybe they don't? Want to buy something - good luck? 5 of the 7 items we wanted weren't available in store, or for delivery. No way to find availability at other Ikeas other than to search store by store by store. Looking for something in particular - good luck. The app doesn't have a store map. Tried to call the chat. Went to a Spanish(?) speaking menu.

For the most part, the app is fine. Biggest issue is the limited search options. For example, you can't fine tune your search by dimension, such as "no wider than -- inches." Also, and this is the biggest pain for me, you can't search by availability. You won't know if an item is in stock at a given store or even available to ship until you click into that item's product page. IKEA, if you're actually reading this, please add this search feature! I will gladly up my app rating if you do!

It's a great app especially because it can show if the item is currently available in the store and where exactly to find it. The only thing to fix would be 1. Give the option of pick up and delivery if one item is not in stock at the store and 2. Give better information about delivery cost. I still don't know if delivery is free always or only after a certain amount. It wasn't clearly mentioned at the checkout .

I love Ikea as a company in general. I am in an area where we do not have one close by, but the app gave me the opportunity to easily buy the items I needed. It is very user friendly, the search mechanism is wonderful, and it doesn't freeze like a lot of other apps. I could find options for what I was looking for quickly and easily. The design is simple as well. There aren't a million flashing colors and ads drawings your attention away from the actual app. I am very impressed.

Missing Half My Order! I placed two IKEA orders via this app within days of each other. The first order arrived missing one item and I thought, "Okay, honest error. I'll call their customer service when I have time." Then my second order was delivered and I am missing more than half the order!! The correspondence all says the full order has been delivered. They also make it EXTREMELY difficult to contact them for a refund/issues. Don't let the cheap prices fool you, it's a cheap company.

This app is so useless it's almost criminal. I love IKEA, I've shopped there for almost 2 decades, but I hate this app. It will show you/tell you that an item is available for "Click & Collect" when it isn't and it won't give you an explanation for why it isn't available. There's no option to not show things that aren't in stock. Even if a product is available at another store, there's no option to ship an item to another IKEA store for pickup.

Overall helpful and good for reference while shopping in person. The delivery and pickup options are frustrating and the inaccuracy of the stock levels makes it hard to trust before heading to the store. Also, items that I know are displayed in store are not even listed on the app. Even when items were available to ship, half my order was cancelled after the fact. Not sure if the app is to blame for that or if it's an infrastructure/supply issue.

The best feature about this app used to be that you could make a list in the store then go back to that list at the end of the store and see all of the items and what aisle/bin they were in. Now, when you add an item it automatically marks it as picked up and you have to go back to the product page to find the pickup info. Huge step backwards.