Kickstarter

Used to work great. They keep doing unnecessary updates that break things. You used to be able to fix a failed payment method in the app. But now it doesn't give you an option to change the payment method, just to retry the card that failed/doesnt work. Now I have to fix such pledges on the desktop site. This worked in app before they changed it! They also changed how your pledges appear on your profile. They were arranged chronologically, but now they constantly change. Hard to find anything!

Since the update, I have been running into a number of problems. In one instance, it kept adding a "bonus pledge" onto my pledge. The app is much easier to use than going online, but these glitches mean that you have to go online anyway. Plus, the app needs to be able to sort successful pledges into those that have and those that have not been fulfilled.

It looks like a nice interface, but the app is unreliable, often failing to sync and stalling. It offers no substantive advantage over using the website. Instead of just getting email updates that prompt to visit the website, I get the email, and an app alert as well. Tapping on app alerts frequently loads the app, which either stalls, or opens my web browser, which re-opens the app, which re-opens the browser, where I can finally read whatever the message was.

For the most part it's a great app, especially if you are just browsing. But for purchasing it doesnt show you the full detail and pictures of the item the way the regular website does. So you cant see the different colors or extra parts or accessories that the product might come with depending on what price you want. If that gets fixed....then I would give it 5 stars instead of 4.

Website is easier to navigate than the app. Cancelling a pledge is a problem though. Says it has to verify your account with Facebook, then apologizes that it can not verify your account with Facebook. You can adjust the pledge, but not cancel it. This has been going on for years! I finally put a temporary debit card up as my primary means of payment and then cancelled the card. That way every pledge fails to charge and I can manually choose to change the payment option if I still want it.

I'd like to like it, but the UI is not that good. It's honestly easier to just use the mobile website. Clicking search doesn't automatically open your keyboard and let you type instead you have to tap it again. There's a lot of extra clicks to view all the data needed in a campaign. A slide left and right would work better than tapping multiple menus.

The app is fine. Nothing flashy, which isn't a bad thing, and for the most part it gets things done. However, often it will have trouble loading the campaigns and I have to back out and go back in multiple times. Also, I haven't received a push notification in idk how long, even though everything's allowed in permissions. If they'd make the app more reliable and fix notifications, I'd give it 5 stars

Excellent platform. The only reason it doesn't get 5 stars from me is that the navigation is sometimes unintuitive. Pressing back should, in my mind, go to where you just were or to the main feed. Instead, it seems mostly to exit the app. I understand that campaign pages use tabs, but having that be the primary mode of getting around is counter to how every other app works, so I can't (and don't want to) stop using the back button.

The video playback is no longer working as of the most recent update 1.14.1 (May 1, 2019) on my device (Samsung Galaxy Note8) I've tried troubleshooting the issue, uninstalled and reinstalled with no luck. Will be waiting for the next update to get the ability to play embedded videos. Until then, 2 stars. Please fix the issue! Otherwise nice app, fairly easy to navigate and use otherwise.

For the past few weeks, the app has been buggy to the point of almost being unusable. I always get a red "Something Went Wrong" error when I try to change rewards or manage my pledge. I have cleared my cache, uninstalled/reinstalled, and still nothing. The site seems to be okay but it's just annoying to not be able to use the app.

This is one of the more ill-conceived Android apps I've ever used. First, the sign up process is clunky, requiring trips to the website to complete the verification step instead of being done in-app. Second, once I wanted to actually back something, the app punts me out of the payment page to the top level project page when I switch to another app to get my payment information to copy/paste. So I can't even complete that unless I want to type everything out by hand. Ridiculous. Uninstalled.

While I love Kickstarter and use it a lot, I find the app to be quite unusable. I constantly keep getting notifications that my app is offline, even when it isn't and this notification repeats over and over, preventing me from doing even the most basic thing such as sending messages. On many occasions, the rewards won't load. I am not sure why the app such a substandard performance.

I'm not impressed with the new update. Prior updates gave an approx shipping date for project awards on the app but no longer. If one only has <25 items for tracking, no big deal but I have over 125 to keep track of...not easy to do!!! Please fix this app!!! Update: in order of finding reward approx shipping info, one has to use "desktop" version to view. Sooo inconvenient!!!

Can't even login. I put in my login info and click the login button and it sits there. Doesn't tell me wrong password. Doesn't show any signs of loading. It does nothing. I uninstalled and reinstalled, still the same issue. My login works fine on the website. And there's no way to report an issue, they just redirect you to an FAQ.

App does not accept the selection of "liked" items (the heart never fills or records no matter how many times you touch it). Additionaly, the App it does not accept payment methods to pledge with. However all functions of my account work perfectly on the website. I uninstalled and re-installed but nothing changed... buttons just don't work. So I can browse on it then have to go to the website to pledge.

Major (at least to me) issue is the lack of a dark mode option for the app. Blinding white background can be a bit bothersome. App doesn't always open when going to Kickstarter links, possibly related to shortened URL ending with .st Activity tracker seems to be non-functional at this point, being frozen about 4 days ago. I have cleared all data, un/reinstalled with same results. Still receiving notifications on phone and via email.

The app is definitely easier to navigate on a smart device than the website. It would be great for the messaging functionality to be included: it's a pain to message developers. (You have to access the website version of the project, and make sure your phone doesn't route the link back to the KS app. It's doable, but could be much easier.)

They don't do anything about bad actors. This is truly back at your own risk. Even when you report to Kickstarter a potential scam, they ignore and never communicate. I won't be using anymore having been burned. Also the app is not always capable of doing everything neeeded. For example, there have been problems with completing surveys and have to log in on a computer to complete.

App needs work. There is no clear cut way to cross reference your actual original information setup creditials with the app at all. If a person is involved in a fully backed project and logs in for the first time in years for a status report and to update their shipping address as they have since moved following the time a project was backed to make sure they finally get their item, it should not be as difficult as filling out a tax return online. Its that bad. Just my two cents.

not great experience, whenever I search, then choose one of the one i like it doesn't show any info at all, only name of the game the dev or maker, then similar products, what a total waste of convenience. but on the recommended area it does show but when i wanted to search and choose it only shows very basic info thats all similar products and save , very disappointed