MDLIVE: Talk to a Doctor 24/7

After reading some of the other reviews I would like to address them.. logging in has never been an issue for me. Billing has not been a problem. bcbs pays 100% unless I miss. My appointments are scheduled, confirmed and completed with no issues. I use this platform weekly. The Dr's and therapists I have worked with have been wonderful and incredibly thorough as well as informative. Prescriptions are pushed through immediately. I hope that this information is useful for you, happy mdlive-ing!

Worked great to get a prescription that should be over the counter, but requires a doctor. It's way easier than dealing with an in person doctor, and cheaper too. The process was not streamlined, but it was simple enough. I did have to turn dark mode off for my whole phone. No setting I could find for it in the app. Appointments section was completely unreadable when dark mode was on.

no complaints about the care but the platform is terrible. I frequently am unable to log in. if you don't go into the app to confirm an appointment within 48 hours, it gets cancelled, which is SO annoying because I SET the appointment, and how am I supposed to confirm when I can't log in?! They keep sending me texts saying I have an overdue balance, but it bills me every time I have an appointment and there's no balance shown?? the app and website are both complete garbage, basically unusable.

I really enjoy MDLive. Make sure you pike your provider because it makes a huge difference. You request appointments and the provider confirms. There are notification calls and reminders for your time, and the app provides notifications when you receive a message. Sometimes, I can't confirm an appointment that a provider requested, and the message it gives me is super vague. No ads. Connection is pretty good. Customer service could be more efficient.

I was able to see a Dr. very quickly on New Years Day. He was super helpful and very informed. Side note, I started the sign in process online because the text message took me there. I was already signed into the app to receive the call. It generated an issue with my sound. Once I completed the acceptance process on both, it worked. This was likely a user error on my part. Because the app was already engaged, I should have just opened the app to join instead of also clicking the link.

Well I can't really rate the app itself bc it won't even allow me to create an account. It shows the sign in w user name and password & below says if you want to open account click on it, but it just keeps taking me to a blank page. if creating an account is this difficult to do, I am willing to bet the app has its issues as well. too bad. plus based on others reviews,it's not "free" either, but what is?

Terrible app that's constantly buggy. It will randomly decide to reject my insurance coverage and try to make me pay 100+ for my appointments when it should never be more than a small co pay. I will call customer service and I'll get connected to someone who hardly speaks English and doesn't know how to help me. I have to wait days, sometimes upwards of 2 weeks to be able to schedule an appointment. Terrible app. Needs to be fixed! update: now they double and sometimes triple charge my account!

The scheduling and appointment help has been awesome. The major issue I have is that the sound when on the appointments will not go through my Bluetooth headphones. This is the only app that the calls won't go through. Edit: Appreciate passing it along. I isolated the issue; when the app is running,even in the background, no sound from any app will play to any Bluetooth device. Once the app is closed, the Bluetooth audio in other apps works as expected. Please contact me for more specific info

The app itself is pretty bullet proof. I had connectivity issues when I first started using this a few years ago, but it rarely drops my calls anymore. Maybe once in the past year it dropped a call or two, but I got reconnected almost immediately. It can get laggy, and sometimes it'll time out or hard lock my phone when I'm trying to schedule an appt. Haven't done that in a while, but it sucks when it happens.

The app needs work but the service is good. The app did not record the credit card information properly and could not process payment. Once entered, the app does not allow the user to open or edit the credit card information. I tried to use another card and the app would not allow me to adjust the billing zip code. I had to contact support to have the payment information entered. The support staff was helpful. The doctor called within 10 minutes and took care of my appointment.

Overall, this is an amazing app and an incredible blessing during a pandemic. Dealing with continued therapy appointments has proved to be a tad difficult. Obviously one would like to keep the same provider but you are unable to schedule another appointment until the next day and unless the provider is currently seeing patients, they don't show up in the list to select. Other than this small issue, this app is worth dealing with!

This is one of the most poorly functioning apps I've had the displeasure of using. Constant login issues. All family members have the same login, but all logins require a code from a specific email or text, so you have to be in live contact with the one person that has the email or phone number to get logged in. Sometimes, you have to go through the login process (with the codes) 2 or 3 times to get in. Website also is difficult to get into. I could add much more, but out of space...

I keep forgetting my log in or password and it's not user friendly. I've since learned the way around the app and I wouldn't have any other platform. Now that I have mastered the log in information the app works better. I do a lot of video chats and there are times that I either can't hear or we loose the connections. Most times we only talk for about 30 minutes. The remaining time is spent reconnecting.

One of the worst apps I've encountered. It's a shame blue cross/shield uses this app. It's glitchy, freezes, and won't work properly. It asks you to upload photos, but has a zise limit that is impossible to change. Just go to a walk in or use another virtual provider. Yes, my Wi-Fi is fine, my phone is new, and my network is fine. It's like this on multiple platforms. Do better.

I have only tried one other on demand health app, and while it was fine and I thought the service itself was good, this app is much easier to navigate. I appreciate all the reminders I get (that I can opt out of, but honestly I need them!). I like that they give you an estimated wait time right off the bat, but scheduling an appointment with an existing doctor is super easy too. The psychiatrist I was matched up with has been wonderful, I only hope everyone else is as lucky as me!

OK, the app is fairly decent, though trying to find your medications and conditions in their drop-down lists is frustrating. Solid 3* app. However, the app is only as good as the medical services you're connected to, and those suck. Every time my wife or I have tried to use this service, we've been told we have to go see a doctor in person. Well, that's just less than useless. My advice is don't bother with this pointless service.

Putting in the personal information was tedious, as there is no way to simply type in certain dates, and typing in allergies was impossible and had to be done by the doctor. However, once all information was taken care of, the appointment itself went very easily! The doctor was amazing! The video quality and sound were both fantastic, although it didn't transmit through my ear buds, causing my appointment to be less than confidential (I was at work) but no issues, otherwise.

I like the idea of the app but the billing is the worst. After the transaction is complete it says I paid with my credit card and I owe $0 and then 15 months later I get a bill from them. It's not a real bill describing service dates and what insurance paid. It's simply an email that says you owe money with no details. When you make a payment it also doesn't tell you what you just paid. It's frustrating and I will probably never use it again.

This app ($10/visit with my insurance) has replaced my favorite urgent care's telehealth app (free) due to ease of use, how knowledgable and friendly the doctors are, how quickly prescriptions are sent to the pharmacy, how useful the therapists are (they even give homework, share articles, recommend books, etc), and the fact that I can switch to a different therapist at any time is awesome. The setup is a bit lengthy but it makes scheduling meetings with doctors and therapists a breeze.

I usually don't rate app, but this one is really ridiculous. It won't even let me log in, either using fingerprint or password, because it the app thinks that I'm not connected to the internet. If I'm not connected, why are all the apps on my phone working and online with no problem? My phone is connected, both on Wi-Fi, or data, but this joke of an app doesn't even recognize it. Edit: updated my rating to reflect recent improvements.