My Firestone

I like the app for services and to schedule appointments. I use it quite often for that. I also use it for coupons as well as retrieving service history records and have saved quite a bit because of those features alone. BUT ... the app NEVER remembers my login information for my card. Even when I tell it to "remember me".

The app does nothing except locate store which I can do in Google. It allows you set appointments all of which get canceled because apparently it doesn't show real time open appointments. The end result is you get a notice to call the store. Again, I don't need an app to do that. The "online/app only prices are either never honored or are in reality the actual cost. The only good thing is that you can link you store card to the app to make payments. You're better off just calling the store.

Suddenly the website doesn't let me sign in any more so I tried to get the app. Only to be told it no longer works with my android phone. Way to lose my business when I can't access the site or the app to even make an appointment. Keep the app basic so it always works for everyone! Do not tell me to get a new phone just for your app. My other apps work just fine.

Appointment scheduling not connected coordinated with actual appointment availability at stores. App has no way to return responses from stores when appointments are not available. Basically only good for getting coupons. This app team could take some serious lessons from retail app designers as mainstream as Domino's Pizza. Their app tells you all components of the pizza production process. This app tells you none. Spending $72 at Domino's, spending $720. "Things that make you go hmm"!

UPDATE: after posting about the problem o received a responce within minutes. I was told that my problem would be fixed by morning and it WAS. Fastest service o have had. A+. I have been trying to schedule an appointment at the warren, ohio store for over a week. Every time i try i get an error telling me to try again later. If they can't get an app to work, can they really fix my car?

App doesn't work, I uninstalled it ASAP. You can schedule an appointment at a particular FIRESTONE, but once you go there to drop off your car, the particular location had no idea you made a scheduled appointment. And the service worker said, " the app doesn't check our schedule, so you have to call them to make one. Fooking ridiculous. FAIL...

Appointments through the app do not work. When I got to the store, there was no appointment. I never got an email or phone call regarding my appointment request being cancelled/denied. The associate at the store mentioned he tells his customers to not even bother with the app. But I'm so glad they were still able to give my car an oil change.

This app is aweful. I just want to go to my card and pay the bill. I have to link to some other account which pushes me out to some other website where I need to link my accounts and it's just a nightmare to even get my billing info when it should be 1 click, enter number, done. Terribly designed app. One of the worst I've ever seen.

The choice by Firestone to remove the mileage tracking makes this a less useful app. Without regularly entering my mileage at fill-up, I am less likely to receive notification of mileage based service needs. In looking at the new options, I don't even see any place to enter my mileage to keep the "system" updated. Major fail in my opinion.

App is pointless. Why even have an appointment feature when you have stores who just immediately the appointments no matter when you make them? 6 appointment attempts over the course of a month were made, they don't even usually call you to tell you that they're cancelling it. I even tried scheduling at least a week out and chose the pick up the next day option, they still cancelled it within 10 minutes. Just pointless.

The application is not updating, and my previously entered information is not displayed. The service history section appears blank. This issue has not occurred previously. I am considering alternative applications that offer similar services. I have already uninstalled and reinstalled the application and checked for available updates.

App reloads when I am typing appointment details and I have to start over again. It has been happening for months. Can't copy text in first details screen to save it in case it happens. But you CAN copy when you make edits later.

It's been great application, but 2-3 years ago it stopped importing service records. I complained few times but got no response. Pity... Otherwise - good app.

Makes it easy to schedule an appointment. The location I take my vehicle to calls to see if I would like any other services and confirm the time and date.

The owner was very friendly and professional when working on my car, they managed to get my flat tire repair done fast and efficiently. Found my tire repair shop finally. Thank you.

this app is terrible for managing an existing relationship with Firestone. My vehicles have been going there for 15 years and I thought having an app would finally provide a way for my lifetime services to be managed or auto applied booking appointments. That's not the case and my lifetime services are never applied or referenced. It's forgotten or charged and then I have to get it resolved. I feel terrible calling in when they are busy but it's the quickest way for an accurate appointment.

Probably one of the worst apps I've ever tried to use for a large company. I want to search tires & price but Firestone wants me to Only see what they want me to see. can't actually schedule an appointment on the app. Errors and directs you to call the store. Useless app!

Ronnie and Orlando were awesome! Very professional, courteous, car was in and out quickly. Great job guys!

I've been taking all previous and current vehicles to the Walzem Rd location for years !!! I see them as my extended family. I believe in keeping all vehicle info in one place is key to keeping my cars in working condition. I have never had any issues with their work. Professional employees. My questions get quick answers. Even if I'm across town, I find a Firestone location, for help. Honest hard working crew. I Recommend.

Easy to use! I like being able to keep track of my vehicle's maintenance records in the app.