myMetro

Review is for their service. If you like money being taken from you then this is the company for you. I switched service because they couldn't give me a better price (after years as a customer). My bill was paid before I switched but they will not reimburse me for the pro-rated weeks left in the month. Switched to AT&T and my bill is $30 cheaper a month! Thanks, Metro!

This app is a complete mess. It doesn't give you options for things you pay for (Amazon Prime, for one) and there's literally no point to it anymore unless you're just paying a bill that has a convenience fee for doing anything. Also, if you extend your payment for 72 hours (I was overbilled, it wasn't resolved), you.cannot even speak to customer service anymore in that status. The app also collects a lot of your data.

They updated the app for no reason whatsoever. I just want to make my payments, but it won't even let me sign in. The temporary codes they send out arrive HOURS LATER (when they're no longer valid). And if you click on "Continue without logging in," you get taken to a hideous new homepage littered with ads. Of course those load in and function perfectly. I'm sick and tired of ads being forced down my throat everywhere I go.

The Metro app SUCKS! It's TERRIBLE! I used to be able to pay my bill through the app with no problems. It was easy; quick, and simple. But lately EVERY single time I attempt to pay my bill, Metro sends a USELESS code number, I enter the number just to be told it's incorrect when, in fact, it is CORRECT! Now I have to travel to the goddamn store to pay my bill! And I'm PISSED!!!😕

This app has completely gone to hades in a handbasket. It has, literally, become unusable. I have been using it for years to pay my bill. Now i can't even do that. I cant even enter my name. Enter the first letter and then nothing.. No more entry. It may or may not pop in the second lettet after 20 to 30 seconds, it may or may not. Utterly ridiculous. What the heck have you done? Look, if it isn't broke and it works, DO NOT SCREW WITH IT. It it trying to do waaaay too many things. Stop it!

I've had MetroPCS for years and the service has not been an issue. My issue is that the app never works. I keep getting an error message that I need to verify I have the latest version of the app (I do), to power cycle my phone (which doesn't work), and to make sure I'm connected to the network with 3G or 4G (I am). Having an app that allows you to manage your account and pay your bill is only convenient when IT WORKS ON A CONSISTENT BASIS! Fix the app!

This app is horrible!!! For at least the past 6 months when I try to make my payment through the app it tells me there's some sort of error and it can't process my card. There is absolutely nothing wrong with my, I'm far from broke. I end up having to call customer service and having to have them processed my payment for me because the app is so screwed up. Fantastic company, but guys, not every company has to have an app, stick with what y'all know, phone service.

I would just like to pay my bill a couple weeks early. That's the only reason I even get on the app. It asks me to update, but I already had and it asks again. It wont load so I can go to the account page and seems to freeze. I will say that Boost mobile gives 15g of hot spot with all the fixins for about $20 cheaper a month. If these problems arent fixed, Ill switch services and by the looks of it, many others will be switching also in no time.

This use to be a great app, you could pay your bill on your phone, it was so convenient!! Now the app is awful and every time I want or need to use my phone I'm forced to look at a bunch of ads. They take over my lock screen and force open a web page to said ads after I unlock. Worst "update" ever. I've been with metro for about 10 years and have always liked it, but now I can't stand all the forced ads.

TNT: Not happy with this app, it use to work really well when I first signed up. It was the best for making payments without having to go into the store or use 611. Not happy with it at all, and I can see also, that it's hit or miss on certain costumers who have been getting issues with same problems. Can it be fixed please. If there is no need for this we should be able to uninstall it. Especially because I haven't seen and update in a while.....

Deceptive. This app represented by the above icon no longer works. The new and only app that does wants location permissions for T-Mobile Tuesday and there is no work around. Ridiculous! No! I'll pay as a guest online. It's like the free tablet they just offered me. $279 with instant rebate is not free. That's so Sorry! I'm ashamed to say I've been a customer for years. Thing may be changing. I'll miss having a tower so close to my house! But enough!

they changed the app, to make online payments. I logged in multiple times, only to keep getting logged out. and the log back in. They made it very frustrating. It wouldn't even show the balance I owed , when I finally got to the payment section. This new app sucks. What was wrong with the way it was. I'm all fir security. but that was ridiculous.

Required to do an update then had to jump through a bunch of hoops, enter a verification code, "accept" terms, authorize a bunch of stuff, look at ads and go on a search just to PAY MY BILL!!! All I wanted to do was give you guys my money but I had to do too much work to do that! Whatever this silly update was supposed to be for seems like you don't want people to be able to pay their phone bill.

Terrible. The app won't even open on my phone anymore after this update. I've been using it for years to pay my bill, now I can't even pay the bill. Absolutely ridiculous. Why would you change it, it was working fine. Fix it or you're going to lose customers. Nobody wants to take 20 minutes to go online, get text codes, re add all their payment information etc. We already had the app. Fingerprint, choose your card, pay, done. It was simple. Now you're forced to pay online or in person?? Not ok.

If I could rate lower I would. I've talked to 5 customer support agents (phone and chat through the app). I have had the service for 7 hours and 5 out of the 7 I haven't been able to use 4G data even though it says I have it. I've done everything they said and still and the problem. 2 customer support agents hung up on me. Don't. Waste. Your. Money.

This app is so full of problems!!! When I try to pay my bill, it says my card is invalid. My card is NOT invalid. When it does accept my card, I hit submit and it just sits there. The payment doesn't go through. When I call metro to explain the problem, they want to charge a $3 service charge to take the payment over the phone. Metro refuses to waive the fee, even though it's their app that doesn't work. Screw metro pcs! I'm going to Cricket!! All 5 accounts we pay will be moving to Cricket!!! Metro, you are a joke!!!

This app has become a big hassle. I've been using the app for years to pay my bill for years with no problem, and now every time I try to pay I get an error then I call customer service and the payment can't go through with them either. I'm told to go to a store and I get charged the extra fee.... Like whyyyyy!!!!! Is this happening. I called my bank and there's is nothing wrong on there end!!!!!!!!! . This needs to be fixed.

This app is awful! It never loads my account information, ever! The only time it does is when payment is due, go figure! Obviously its not the app but the damn service! Constantly in and out of service in Portland. It's crappy! Also, when you try to call it is an annoying recording and when you finally get through to someone it's some indian speaking person that all sounds the same with the same names. No one can ever truly help you. I'm looking to switching. Worst company, customer service, and device period!

Used to be great, but the last like 6 months, I have not been able to pay my bill through it, just tried a few other features, like email update, same issue, I get a prompt to call metro. I have changed nothing about my account or anything, just one day, I couldn't pay, and I have to go the website and enter my card every time. If it's the same next month, I am uninstalling the app completely

Internet and phone drop suddenly and unexpectedly. And this app becomes even more useless. The only plus is the ability to (when it isn't malfunctioning and saying "try again later") use the app to pay bills and check data usage. And then from the company, when my phone service went crazy, this gem! My date jumped back to November of last year, saying my messages recieved are from 110 days in the future. Brilliant job Metro! Maybe work on your tech support?