OnStar Guardian: Safety App

The idea behind this is good, but it cannot be configured to allow only limited access. I do not want it constantly running in the background or always accessing my information. We need to be able to select when we want it to be on and have access. Also, during setup, it keeps going forward when I want to backtrack and check something. Okay. I tried using it. First time in 4 years to need service and they can't locate my account! Pure garbage!

This used to be great. All of a sudden I get notifications that my subscription ended and we need to pay $15 to use even though I pay for premium On Star. I called for help and was told there are "no issues with the app and I should just "delete the app and log in again ". Based on other reviews there are clearly issues with the app. Get it together, On Star, and fix this. We pay a lot of money monthly for it not to work.

I can't give a real review b/c when I try to log on for the first time, I put in my email and I'm found...on problems. Then I put in the password, the correct password, and I got some sort of error saying "We are experiencing technical difficulties completing your request, please try again (500). I've tried multiple times for 2 or 3 days and still same message.

USELESS! Zero! My location tracking quit working. It had worked great for first few months. Contacted OnStar, submitted all info requested, kept getting emails from different people in supposedly different departments promising help, but it's still not working! Reports about this issue go back over a year with no fix. If you expect the app to locate and send help to a family member it can't because it locks on to one location and always thinks they are there! Never updates after this happens.

It would be nice if you showed the price for the ap before going to the trouble of downloading and creating an account. For someone on a limited budget, $15/month is a lot. Then try deleting the account! Ha! I tried calling a service advisor, got a brief message, and then was hung up on. I uninstalled the ap. Now to be on the lookout for any charges you may send me. :-(

Looks to be good in the future possibly. Just downloaded it and already have bugs such as no plan information (I subscribe to highest plan), disappearing pictures for family & there's only a limited number of locations you can add to the map. Right now this would be to just login & hope it works in a crash but for location of family group, Life360 is ahead, and free. Next, you can use Google maps to see friends & family's locations. This has great potential, looking forward to what it becomes!

Useful but pricey. I like being able to see where family members are and the call/text feature. Directions is not helpful. $15.99 a month for this app is pricey for basically an alert system. Everybody has dash cams now, I've been using a different navigation app for years. Even the boundary notification isn't working anymore..and yes I've updated. Maybe time to drop Onstar after 10+ years...

Unimpressed with the app thus far. Basically wants to use your location all the time so it's going to burn battery and doesn't even show the location of your vehicles (assuming you have the appropriate OnStar plan) so it's strictly for tracking mobile users from what I could tell. I'm sure it has its use for folks just want tracking family members all the time. I wanted to use his app to track my cars, not just people. Will uninstall.

It doesn't always track everyone. The last tracking for one family member is February. I've singed out, in and uninstalled and reinstalled, and still isn't working correctly. I'm editing to say this app hasn't gotten better. Editing 11/24/24... This app still doesn't work. I don't think the makers care at all because if they did, I can't imagine this app would still have the same issues. The entire point is to track family since personally we can reach via onstar in the vehicle for any issues.

"We are experiencing technical difficulties completing your request, please try again (500)" I get this error message every time I attempt to register for the 3 month 1 plus 2 sample of the onstar service and get to the page where I complete my address. This error message comes up every time. I have tried restarting my phone...didn't help. I reinstalled the app at GM's suggestion. That didn't help either. It still hangs after entering my address.

I just wanted to cancel the subscription, and thats it. You can't do that from the app. You have to call them to cancel. That essentially means, they will play passing the parcel game with you between numerous departments. Waste your time and frustrate you so much that you finally hang up the call agitated without accomplishing the cancelation. And the service you get for the price is available with your insurce 1/3rd of the cost

No one should have to call a 1-800 number to cancel their service because a business is forcing them into an additional $5 a month to cover the costs of a mobile app (this one) that they've never downloaded. Make the app require agree to a $5 reoccurring purchase from Play Store if you want that money so badly--do not automatically add it to my plan. tl;dr being charged automatically for this app (which I never installed until now so I could leave this review) is the reason I just canceled my entire OnStar plan.

The app is itself isn't too bad, but it drives me NUTS that I HAVE to have Notifications Allowed in order to even open the app, when most of the time all I (rarely) have to do is take a glance at where my mom is. I get more notifications saying "Onstar service is not available" than any other notifications, BUT I CAN'T TURN OFF NOTIFICATIONS. Please give us the option to turn off notifications.

I have had OnStar for many years and they decide to raise my rates 20% for an app I didn't ask for and doesn't appear to work well. Why would I add this app to my family's phones when it is problematic on mine. Battery hog too! I guess it's time to reconsider the value of OnStar overall. A 20% price hike in economically challenging times is not just poor product planning, it's a customer service nightmare!!

Issues! The location feature has never worked properly and the map now does not show my husband moving. I have contacted Onstar numerous times over the past 6 months with no fix. They keep telling me to do the same thing over and over (uninstall and reinstall, check permissions) which doesn't fix it. The customer service is atrocious. We keep going around in circles with no solution. To the response below, I have the updated app and the uninstall, reinstall still doesn't work. I give up!

My 2011 Chevy Suburban used to be supported by OnStar. However, they changed their options and I lost that service. OnStar Guardian APP was offered. This APP worked great for a while. Now, the location service is not reliable. Family that is in town the APP shows that they are still away. One I really need to track due to health issues. Good thing I have an alternative I do hope there is a viable solution soon or I'm canceling my OnStar service. PLEASE FIX!

The app won't let me go past the screen to choose a subscription once I log in, despite already having an active subscription. Because of this, the app is useless to me as I am unable to use it. I have tried all of the troubleshooting suggestions and nothing has worked. Hopefully, they fix this issue soon.

I use this to help keep up with my elderly parents. It worked fine at first. It doesn't keep up with their location unless they open the app on their phone every day and every time I need to see where they may be. It's kind of worthless in that sense. Hopefully, they never need to use it in an accident. We have full OnStar packages in both cars, but this helps me when they are out of it.

(customers)need to stop it. You aren't paying for the app but for the service. I gave a low star because us paying customers are right to a certain extent. Why are we paying for services, being told to download the app for easier claims, AND THE APP DOESN'T WORK? It worked once for me other times I have to physically call to receive help. The millage PAGE won't allow me to press continue. At this point, imma put my jobs warranty on my car it comes with free roadside assistance and towing!!!!

not accurate at all. GPS is way off. I can be sitting next to the other person who uses the app phones on table next to each other and it will say one is at the neighbors house and the other is in the driveway. it glitches all the time. I have no idea how this could save you if in an emergency when it cant get the location right any other time. it pauses while driving and says you are blocks away from where you are. I have Uninstalled and reinstalled several times with no improvement.