Principality Stadium Ticketing

I've not had a problem with this app. tickets always available and entry to ground a smooth process. Just wish the tickets were cheaper and the performance of the team better.

3 times no tickets in app. always have to go to the store and waste time.

Two transfers; for France match didn't work; for Scotland match it did.

difficult to navigate and slow

"Download the Principality Stadium App for a unique ticketing delivery experience" - yes the unique experience is that you don't get your tickets!! Received notification that tickets had been issued on 19th Oct; it's now 28th October, 2 days before the match and I still don't have the tickets, despite numerous calls and emails. I feel I should charge the time I've wasted trying to resolve this to these clowns.

Initially very concerned when I hadn't received my tickets just before the NZ game during the 2021 Autumn Int'ls series, but since then it's been seamless. I receive my tickets easily and well in advance, and have been able to transfer to my friends easily, the process is clear and straight-forward. All you need to ensure is that your email and mobile number is consistent with the ticket order and it all works very smoothly. Only reason for 4 stars rather than 5 is that I can't see how to delete tickets I've already used - as a regular match-goer, soon I will have an app with a whole load of expired tickets. An e-ticket has no sentimental value like a paper one!

You buy the tickets online, then you have to download the app to get into the stadium. Problem is the tickets haven't transferred to the app, so now, 2 weeks before the game and we should be excited about it, I'm wondering how I'm going to get in If every stadium made you download an app to get in, if you were a supporter who travelled to away games you'd need to download 20 or 30 apps. Just send a QR code in the email confirmation! Instead they try to make a few quid off advertising on the app

Classic example of going tech for the sake of it. It's probably our age but this has drawn the line on over 40 years of going to internationals. TV for me from now on. The WRU does not understand that they are charging premium prices and customers expect good service. App poor, customer support even poorer and transfer a pain.

Help match on today and still no tickets on app, my phone number and email are registered on app. I have purchase emails etc from wru and a digital ticketing email. But still no tickets. No idea how we gonna get in. What a total shambles. App useless. No way of contact box office phone line closed just says go yo faq online but can't find an answer. Panicking now cos it may ruin a day out that's been organised since last November.

Very very poor functionality Clunky

Haven't been able to get my tickets on this app despite buying them in October. Can't now attend, so try to sell via the wru ticket exchange for a fraction of the cost, tickets are sold but I can't transfer them because I still don't have them in the app. You had the whole of 2 years lockdowns to get this right. It's pathetic

2 days to the NZ match and still no ticket showing in the App, despite emails saying its on its way. All WRU phone lines say their offices are closed and direct you to the online FAQs which don't help. Customer service seems to have disappeared along with the ticket!

Awful idea,just send paper tickets.the app is slow and tickets are often not sent or sent extremely late.old people dont have phones, batteries don't last when having to use them as train tickets among other things. Theres far too much reliance on technology these days and it's not something most people want, especially when so much can go wrong.

Unlike many others, this App is easy to use.

No logout option. I've managed to create 2 ticketing accounts, but I can only access one through the app. Even deleting and reinstalling doesn't let me login again, so deleting the app doesn't seem to delete its data.

Every time I book tickets I struggle. Not easy to go see seats. Filters include left aisle and right aisle, might be easier if its just 'aisle' since neither shows up if u looking for more than 1 seat - assuming this is because 2 will not be on aisle. Needs optimised for mobile, and it just isnt.

- I bought tickets for an event using one of my email addresses - The tickets require this principality app. -To use the app I need to enter my mobile number - that number is registered to another principality account using a different email of mine. - I can't change my email of the first account to the other at all. - so.. I cannot access my tickets. 👍 I'm surely not the only person with 2 email addresses on occasions?

No tickets showing for match that I've book tickets for for end of October. Had to email customer services. Very poor app and very poor at giving ways to deal with issues as there is no Contact information 😡😡👎👎

App doesn't work. can't get a security code sent. multi million pound franchise and it don't work. get a app to work correctly. Waste of time and effort. Sort it out......

Your email send function is not working and blocking registration in the App. This is the only way to report a problem with the App. Very poor.