Private Internet Access VPN

Have used happily for years, but now PIA is a PITA. I have to clear cache all the time to get it to work at all. It will disconnect after 10 seconds repeatedly and I end up trying different connections until I get a solid one. Even if it does get one it might not display the ip address. It turns green way before it should. If it disconnects suddenly there is no warning other than the icon gone. This all makes me question if it's worth renewing.

I previously left a 1-star review but can't locate it to change it, so hopefully this will help. I've been using PIA since 2011. At the time, it was rated as one of the faster VPNs and it has not let me down in all my years of usage. About 6 months ago, it stopped working on my Android phone and Android streaming device even though it continued to work on my Windows laptop. What I did not expect was an email from the company providing technical support to resolve the issue! 5 stars!!

still broken in 2026! I can't wait until I can dump this app. if you have problems, uninstall and reinstall the app. No other prompt from support worked. Contact from within the app is still broken. I use this when traveling and connecting to untrusted WiFi. PIA will not connect at all no matter what I tried. My installed app is the most updated version. To top it off, I can't contact support from inside the app and needed to go to a website, forcing me to use the bad WiFi.

PIA is a good service but what happened with the latest update (end of May 2024)? Where did all the widget options go? There's just one now, only 1x1 size, and it has white text on a white background. The persistent notification doesn't let me disconnect anymore. The app takes forever to open now, so that's not an option. Also it's been saying the "optimal location" is a server in China, which isn't right. I like PIA on desktop but this is not cool

Been using PIA for years. Unfortunately, the latest update is extremely buggy. Half the time, I press the connect button and it does nothing but sit there. I push various destinations to connect to, just sits there. I close and reopen the app, it takes ages to open and then just sits there, doesn't even try to connect. Finally had to uninstall/reinstall and log in again in order to get it to just connect finally. The app is now extremely unreliable compared to its prior versions. Really unhappy.

An app that you forget about. Because it just works. That's the best kind. You can set it to auto connect when running any app you want extra security on. I would not used android TV without it. Android TV is very insecure. I have been w pia over 6 yrs. I'm still getting used to the latest version of the app. Just me. I'm a little slow. You can't go wrong though. Speeds are fantastic.

The new UI is ugly, hard to read, and is locking up often. Notification no longer gives you options to pause, disconnect, or change server along with providing other information and just says "CONNECTED" when the vpn is on. Every single individual change in setting pesters you with a pop up asking you to reconnect. Since the latest update, the connection doesn't last more than a few hours even with locking the app in memory and battery optimizations off where before I'd go days without issues.

Just been using it for a few days and it seems reliable. Barely any loss in speed (5 - 8 Mbps). Still learning the desktop version. This one has plenty of settings to work with. Platform has very clear and informative help desk database. So far, I like the simplicity of the software in general, but at the same time it offers enough options for those who are more advanced. I am already enjoying a few of the many features discovered such as automatic connection of fastest server and snoof.

This service works great on PC, it's less than optimal on mobile. The server connection menu on mobile is completely broken and has been for a long time. The "optimal server" button doesn't work, ping doesn't refresh on the server list, and you have to try 8 different servers to find one that connects. After that hassle, it's generally pretty good at doing the things you need a VPN to do with the exception of the occasional connection drop when moving with the phone, which doesn't have a warning

i use it primarily on mobile. when it actually connects it works decent with not a whole lot of speed loss. that being said, I could have 5g with full bars and when I attempt to refresh the server list, it just spins. I would say atleast 50% of my interaction is trying to get it to connect. it can be very frustrating. esp since, you know, I'm giving them money for a service. tbh I'm probably going to try a different service if it keeps up.

Updating my review again, because it no longer works well. It disconnects the VPN for no discernible reason, on wifi or on mobile data, once every hour or more, then doesn't reconnect automatically. Half the time, no IP address is assigned. At least twice a day, I have to force quit and restart the app because the Connect button doesn't respond to taps. This isn't what I paid for, and I'll be looking for an alternative.

Very user-friendly and works great! Using on my phone and PC, same login no issues. Also, fast download speeds compared to other VPN's I've used. If it's been a while since you used it last, they've made a lot of updates from how they started. It functions like a modern app on both mobile and PC, and they have an on-point UI. Plus, they DEFAULT to Dark Mode, so it's easy on the eyes from the start.

I have used this app for a while now without any issues, but the recent update has so many issues I don't know how they weren't caught by QA or Beta testers before it was released. 1) Most importantly, it completely breaks internet connectivity when not connected to wifi. 2) The app is painfully slow to launch. 3) Quick connect list is useless (all 5 entries for me just say "US")

I'm a 4 year customer, and I used to love this product, but it hasn't been working for the majority of the year. I took it completely off of my TV because it would just spin and never connect. It's starting to be an issue on my phone, too. It won't run on start and frequently turns itself off. I went with a competitor for my TV and it works great. I may be completely switching over for all my devices if they can't resolve the issues soon.

Latest update has an advertisement blocking me from getting into the app. Great! EDIT 1: Oh my god, it's making me log in every day. EDIT 2: Now it doesn't accept my login at all and displaying invalid account information even though I unfortunately have 2 more years left. This is a nightmare. EDIT 3: Had to uninstall it from Android. Reading through the reviews this has been going on for a while as reported by many people.

I use it on multiple devices. Affordable, easy to use. I have had no issue. I have been using it for over a year. I have now been using this longer than a year since the initial review. I have never been flagged by isp for anything. Cheap and affordable. Speeds are decent enough as well. I have never done anything super illegal that would cause getting time, but never for the letters many have seen from their isp. At least I'd your using a VPN you know what I'm talking about.

Used to work great. Doesn't work now. Internet is crazy slow while using, or doesn't work at all. I've even been starting to have the same issue on PC as well (along with frequent drops while downloading files...uncloaking my IP and eliminating the point I got the service for). Time to start looking elsewhere. Too bad, though...I have been a customer for over a year and have really liked this service until the last few months. *Update* Computer runs great now, phone app unusable

PIA raises the bar in terms of quality of product, ease of use, and helping me feel like my data is safe. After shopping around for a while I landed on PIA and haven't looked back because I continually feel satisfied with what I'm getting. I love how easy the android app and windows app are to use, along with being able to do things like use a forwarded port, or generating proxy credentials for using with Adguard. Feeling great that there aren't any logs kept as well. Keep being awesome, PIA.

I never received my login credentials after waiting 2 days, so I canceled my subscription. I've been waiting 9 days for refunded amount of the 3 year plan. Also, I haven't had any feedback from their accounting department nor any other department regarding my refund. It's as if they took my money, never given me my account, and ran. I've submitted several tickets and tried daily now to get some kind of confirmation that I'll be getting my money back. Thieves, is what they are.

Great Stuff, Great Stuff. A tad bit... I don't want to say misleading, but the wording regarding the pricing was, although accurate, in need of clarification for my simple mind. Once set up and running, great stuff, great stuff. I did attempt to add a second device, and it seemed there's no way around paying for a completely new setup. Hrm. I may have just overlooked that somewhere. Other than that, very nice product. I'll be testing other options.