Salesforce

Salesforce mobile is just worthless. Salesfores is too expensive to have such an embarrassing offering. It constantly has problems and it's a different problem every time. Today, i can't load any Account record to view, just spins. I generally only use it when I absolutely have no other option at the time, and it's just terrible. Feels like every time I need it, I need to uninstall it and start over.

This app is awful. The only thing consistent about it is a consistent lack of reliability. Pages take forever to refresh, if they ever do refresh at all. The majority of the time my dashboards don't load fully, and pages I navigate to don't load or generate anything at all (whether I'm at home with wifi, or out using data). I literally can NEVER count on this app to find information or accomplish tasks. The only reliable way to access Salesforce is through the browser on my laptop, big let down.

Out of the last 5 times I've tried to use the app, I've been successful once. It closes for no reason, I can't get signed in, I'm constantly having to "clear caches" to get the most basic information on accounts, navigation does not make sense - I've actually started putting paragraphs of customer information into my contact notes on my phone just to make sure I have what I need when I need it. Maybe I should just use that as my CRM!

Constantly freezes and crashes mid-use. (Note 9). Happens on LTE or WiFi connection. Has done this for YEARS. I wrote a previous review in 2017 noting this. As soon as I run the SF app on my phone, the system UI crashes within 2 minutes. This app is virtually unusable for even the simplest of tasks. It's actually faster to open chrome and log in to the full site from your phone.

* downgraded review AGAIN to ONE star only because I could not give it to zero or negative Stars , it seems to get worse as time goes by* The app is useful, the only thing you can't do with it, though, is count on it. The search feature is so bad I would almost give it no Stars, when looking up a business or contact or company the search feature takes forever and does not give you any indication that it's working... What's worse is if you don't have all bars of signal or if you're not on WiFi a lot of times it just won't work at all. And then there's other times when it brings up search results but when you select one it never populate anything. Now the part that really drives me crazy... I'm using a Galaxy Note 8, my phone has 6 freaking gigs of RAM and this stupid app absolutely locks my phone up if it's running in the background. It's so bad I am continuously begging my senior Executives to get rid of this platform, as well as many others in my company. This app has let me down so many times in the field I've lost count, do not trust it! Print out all your information before you leave the office!

7/22/2020 update - all the same issues below still happening. I can't use anything in the app. Keeps me in a redirecting loop. ***************************** I'm not able to access anything. I can search for a client, but can't get into anything when I click on it. I can't even access my tasks, which I use frequently. I see a blank screen and nothing loads, or even indicates it is loading. This app has previously worked and now does not. It's been frustrating, to say the least.

I'm a heavy user of Salesforce and this app, and it's useless. Replying to an email on it is like going back to mobile web browsing in 2005...on a $1.000, 2019 high end mobile device! The cursor jumps out of place, words get mashed together, and how to reply to an email other than the last one in the string beats me... It's almost like someone said "Quick, make a mobile app so we can say we have one", but no one actually confirmed it works. It's a shame were forced to work with this.

Constantly freezes and crashes mid-use. (Note 9). Happens on LTE or WiFi connection. Has done this for YEARS. I wrote a previous review in 2017 noting this. As soon as I run the SF app on my phone, the system UI crashes within 2 minutes. This app is virtually unusable for even the simplest of tasks. It's actually faster to open chrome and log in to the full site from your phone.

Used this on my work phone. Absolute shame. Despite what your browser says, it's not better on the app. So many buttons and menus get erased when transitioned to the app. I cannot manage images like I could in my web browser. What's worse is that if you want to use the regular browser version on your phone (because it's the only one that works) you have to endure constant work flow crashing advertisements from Salesforce demanding that you download the app.

I can never get this app to work. I am constantly having to uninstall/reinstall so it will work for a week and then inevitably not. While I can select the taskbar items across the bottom, NOTHING else is workable, no matter if I run mobile only, sales only or service console. I cannot edit account details, add new opportunities or log a call-the 3 most important functions for out company. I waste more time trying to get this to work properly than I do using it. I am 100% LESS efficient now.

Android user here - while any other app on my phone loads without issue, SF is garbage. I have to switch to my tablet to use the web version if I hope to accomplish anything in any kind of time. The app refuses to load anything except the home page. I'm lucky if I get a "failed to load" message, b/c only then will I have the option to refresh, which might work a fraction of the time.

It's correct that you get a message saying you don't have internet access though you do. This prevents you from logging in. If by since miracle, it lets you in, there is no informacion, just a blank white screen with a menu bar. It never remembers my device, even if I log in 3 times in succession. Because it doesn't, every time I want to log in, it sends a verification code, which is annoying. It also doesn't remember my username, despite clicking "remember me". Don't download. Just don't.

Salesforce is really helpful if you are running a business with associates. Or working with freelancers. The organization and the communications are amazing. I fully recommend this app if you are a long time, fair amount of time, or new business owner. There's something for everyone in this app!

The app is very slow, I have to close and open multiple times to see the details/feed of a ticket or even to load that ticket.

Rubbish. Absolute terrible on mobile. Try to log in with MyAzure but it keeps taking me back to app asking for password. So do I have to take my laptop with me everywhere I go.

I love using sales force app because it is very handy tool to open new accounts and if I face any issue biometric team helped me lot to resolve issue in time and customer feels good in fast account opening 🙂

This is the most frustrating, unintuitive app to use and configure as an admin. Get it together Salesforce.

crashes 10-20x per session. On my Android and the iPad. The mobile suite is terrible. I have to constantly hard close the app it'll just freeze on me it won't let me move the page up or down honestly costing me money and anywhere from 10 to 30 minutes additional with each client. every time I try to open Aurora through Salesforce it brings me to a page that says it's better in the app. If you download the app it doesn't let you use Salesforce. How is this app used by sales orgs??? 🤔🤯😵‍💫

Completely non-functional. I get stuck on infinite loading screens the moment I try to access any assigned groups. Trying to submit a support ticket forces me to go through an AI chatbot. Terrible app made by a terrible company. If my job didn't force me to use it I would literally set my phone, and then myself, on fire for ever having used this garbage.

I'm a sales director, and when I'm on the road I rely on this app to look up accounts and opportunities, and to approve discount requests. This is not an intuitive app to use, and it doesn't seem to have been updated since I've been using it (around 2019). I would expect a more user-friendly interface from a company like Salesforce.