Scentbird Monthly Perfume Box

just about the app not its products. not very interactive friendly. had to re-download and delete the old app for some reason instead of updating - and the old app was no longer in the app store but still on my phone. can't click on any product in the cart to show the product info, you have to go and search it up and remember the name. search doesn't work under some segments in the app. can't click and or zoom in anywhere if you needed to. and there is no wishlist.

I tried the promo deal and had to sign up for the subscription, which I then tried to pause, because they made it too complicated to cancel myself. It didn't get paused and I got charged for the month, so I reached out to customer service who sent me a useless link. Now I'm just trying to delete my whole account and it won't even do that. I'm now having to get a new card, since they make it so hard to cancel. Bad communication, lazy customer support, and honestly overpriced and not worth it.

You really are not saving much money, nor are you getting a good deal. Honestly just go on there to look at scent profiles am pick which one you want. They will say it's so they can have a sustainable business, but if there really is no benefit in having this. Do you just want sample sizes, but prices are still high and they up charge if its a little more expensive the basic ones? Then maybe you'll like it, but I recommend just going in person and smelling them yourself.

Some folks say they didn't get their delivery in the reviews. I always get mine. That's probably an issue with your mail carrier. I get so excited on "new perfume day" and get really into picking out my next scents. I've increased my subscription twice since starting. Filtering by note is really easy. I love getting the surprise samples!! I meant to stop this subscription after a few months but now I'm scheduled out for the next 8 months -- I'm probably a lifer!

EDIT: I will not be reaching out to a support unwilling to fix the issue the first time, I'm just disputing any and all charges. usps couldn't find your tracking . Scentbird is a scam. don't use them, every single order i made through them never showed up and just kept saying it was delayed and customer service didn't help me, they just lie to you about it, was waiting for a package for 2 months and they refuse to refund you. they keep saying they send "replacements" but those never show either.

Not worth it, the scents don't last, their ads are gimmicky and invasive once they get your info. It's impossible to cancel, unless you jump through 50 hoops, and the customer service is useless, they're constantly lying. Overall, really shady business use at your own risk. Their response is just lies, customer service couldn't even cancel my subscription, I got charged for a month I didn't want after they assured me it was cancelled, so I had to deactivate that card. Such a hassle.

I've had scentbird for years. I have always liked them. But I went to cancel my subscription because I have a stockpile. They now make you send an email to cancel. You can no longer do it from the App or website. Thats just shady business to deter people from canceling subscriptions. I would consider coming back later if they added that feature again.

I'm telling you that you are wrong. On the website, or y in the app, was nowhere to select cancel my subscription. Just how long do you want to pause your subscription. It took me three and a half to 4 weeks of researching online, and then finally, I contacted your support team , and after about 4 weeks of talking to them through emails they finally cancel my subscription! so you might want to make sure you got that problem fixed because that was a problem when I had the subscription!

This poopy (you know which word I really wanted to say) subscription/company hits you with the "half off" towards the end of the month in order to start your subscription with them. What they fail to also advertise is that you don't see that cologne for the next month. Kind of a big bummer if you wanted something within the next 3 or 4 days. Regular price if you don't get the deal is a$$ too. Let's do better sb.

I love the service and the app. I've always wanted to try out different Cologne, but just couldn't see spending $60+ for something I really don't like, and the store sections that have sample bottles to smell Cologne/ perfumes is always way to strong and set off my allergies. The app is well designed, very intuitive and user friendly. Honestly, I had planned on canceling after my free trial, but I've liked the experience so much that I'm definitely keeping it.

The app is easy to use overall, HOWEVER, I have been getting MULTIPLE CONSTANT verifications: the slide puzzle piece to prove I'm not a robot. I had to do it about 10 times (I'm not joking) in 1 minute. There should be a "remember me" option. It's hard to do anything on the app like this. Also was under the impression I would be able to cancel my account easily on my own, but the cancel subscription link on the app DOESN'T WORK. Hate when companies make it impossible to cancel. Just bad business

I'm on my 3rd delivery. I don't like that it shows you that you have a subscription and other items, but not the amount you were charged for that month. I like to see what should be coming out of my account. I also don't like the upcharge for certain fragrances when you already subscribed. There should be cheaper pricing for the cases. They aren't making it sturdy, and I feel like it can break easily. I do like the magnetic design aspect. It's easy to disassemble and reassemble.

This review is for the app, NOT the company. The puzzle captcha makes shopping 100% irritating. I've verified that I'm not a robot about 5 times, now I can't view the page. As soon as I solve the puzzle, another one pops up immediately. I can't even choose anything out of my queue to pay for. You're doing nothing but losing money, ScentBird. Your service is great but this app needs work!

I wanted to love them. 🥺 my first order came so quickly. I loved the scent and the price wasn't bad. I skipped my second shipment (every two months frequency) and now my second order has been a complete hassle. It's now been a month since they charged me and the shipping date just keeps extending with the notification that it's awaiting pickup. I've contacted Support and the resolution has only been a free case 🥴. So yeah! I don't think I'm going to keep them. The idea is great though

It won't let you look at anything without giving them money. like maybe if I can check out the app first to check the deals yeah my I'll try your membership but if they are going to set the app up like this they are going to lose more service just because they are so money hungry that they can't even let people browse the app. the is trashy maybe there is great deals on the other side but with me and I'm sure very many other people will not find out with this setup! I'm just deleting it.

Decent app. A little monotonous at times and hard to find certain info on scents. I've had issues put of the company in the past, orders not being sent, sent extremely late, orders not being delivered, and most recently, some of the bottles leaking all the cologne slowly before you get to wear it. They've made good on every issue I've had so far, even if it does take a while sometimes. I'm counting on them to resolve this issue with my bottles leaking. We'll see how things go!

They will charge you regular price items for the size of what you get just to keep getting a "reoccurring" charge from you. When asking them for a refund of the regular priced perfume, because you don't want it or the subscription they will decline. They won't issue a refund. Poor customer service experience. I don't recommend them at all! I really wanted my experience to be different.

Used to love it! It was great you would pay a flat rate to try new products. Now when you add it to your que your paying for the subscription and the product not really ideal if you don't like it... The way it was, was much better I was willing to spend more money on things I at least KNEW I loved or liked... I and this puzzle thing that pops up every 5 seconds. Soo many problems with the new way. I will not be a member next month if these things aren't changed.

Literally choose any other company, I've been waiting 3 weeks and my order still hasn't even been processed. I sent emails and can't get a response but I will be charged for my second month before my first one even processes, flat out crazy. Horrible business model. And if you want any of the good fragrances, well that's an extra $10-15 per bottle. That's what really got me, I seen they had a certain couple kinds I wanted to try, so I bought a subscription, that's when you find out it's more.

Didn't receive product and can't get in touch with any representative!!! Didn't receive product because account was resume after it was paused. They changed their pausing system from pausing how long you want to only pausing up to 3 month. My account should have not been resume even if it was updated and the product was sent to a location I'm no longer at and was supposed to been sent back, and all till now I can speak with a representative on the situation.