Sendwave—Send Money

Terrible service. Tried to send money overseas multiple times after downloading the app and every time the transaction was cancelled by them. Nothing wrong on my end or the receiving end. I tried live chatting with support to find out what was going on, they just ignored me after I inquired about what was wrong. Zero help and the service simply just doesn't work. Don't waste your time or give them any of your information. They most likely just collect it to sell.

This app does not work as expected. I completed ID verification and the video selfie, but I still can’t send money using my debit card. I contacted my bank and they confirmed everything is fine. I even tried another card with the same problem. Customer service said an automated system decides transactions and gave no clear reason or solution. There was no real support or help offered. Overall, too much automation and very unreliable. I wouldn’t recommend this app to anyone.

Mixed bag. At first, the service was pretty seamless, no issues whatsoever. However, my last 4 transactions have been a nightmare. All of a sudden, the transactions keep getting delayed. Sometimes, I have to contact customer service, and they'll tell me it's the receiving country's servers are down. Other times, they'll straight up cancel the transaction. I'm really considering looking for service elsewhere.

Very unreliable. I was sending money for emergency reason. There was an error in the app when I was sending the money and they asked me to wait a bit and then try to send it again. I waited a little bit and tried resending again. Not only did the error occurred again but the money was deducted from my account. I called Sendwave but they couldn't offer any help. telling me that the transaction didn't happen. I waited 7 business days for me to get my money back. Unreliable!!

App. doesn't work. Submitted I.D. & video selfie & was unable to send money from my debit card. I checked my card, called the bank, looked online, & there were no issues with my card. Even tried another card & same issue. Called customer service, & they said an automated system decides whether to process a transaction or not & that there's no explanation they can give for why it would not go through and be delivered. Don't waste your time with this app (too much control for automation).

The login process has proven to be very difficult and will discourage anyone who tries to use it. I would bet that very few people uses this app because of it. If you enter a miss type it rejects as invalid, and even when corrected the programing still reflects invalid. Attempting to receive email it says sent pass code reset & it never sends it. This is not a good app at all to use. If I could I would give it a half star. It opens and has features, so it's a one star .

This is the worst app I have ever had I my entire life. Every single day, the app is having issues. I cannot last a day without issue with sending money. I would advise other people to use other applications. They would add 'cancel the money transfer " if the money is still in processing mode. Most of the time when you send money it shows that the app is having technical issues. If the money has been sent but not delivered, it will show processing. If you know they give you 24 to 48 hours.

Used to be a great app. My go-to app for sending money. Two days ago I made a transaction and it has still not been processed. I contacted customer service through chat and, after waiting 35 minutes, was told the transaction was in it's final phase and they would let me know when it completed. I asked why and they said because of a problem on their partners end. Too much volume they say. No way to cancel transaction. I made another transaction today and it went through immediately.

I loved this app at first as it was my go to app for sending money to family but recently I have so many issues it's unreal! Have been waiting for a limit increase for months now, called customer service and each time I'm told it would be 24 hours and someone will contact me, nothing since then! Also I miss the little penguin flying across the screen when the transaction was in progress, I don't care for the update at all but it is what it is, I'll start looking for other options soon!

I've been having a terrible experience with the Sendwave app. For the past two days, I've been unable to send money due to an error message. I attempted to resolve this through the chat support, but the representative stopped responding without offering any solutions. Frustrated, I decided to delete my account altogether. However, I'm now unable to access my account due to an "expired link" message when attempting to update my password. This prevents me from logging in and deleting my account.

I have been using sendwave for so many years,and they have been very good,but now they are terrible. 1. My transactions are not getting to my recipients on time, sometimes, it takes a day for them to receive, and the reasons I keep receiving is that this is a technical issue every time. 2. Recipient is on watch list, and I have been sending to the same recipient for while, you have to respond to email, ( compliance), i'm not sure if its a working email ,no response for 2 days.

Sendwave was great before. I had not used it for a few months, then tried to send funds again, I had to verify my ID all over again. then had to verify who I was sending too, which I gave details for. paid for some graphics services but the guy just had a business Facebook page. because they couldn't verify an actual website they refused the payment. Told me my account was on hold or blocked. Crazy thing is they won't say why so I can fix the issue. Bad policy.

This app use to be great for sending money but now it's not. You send money and the OTP doesn't get sent to the recipient. Don't get me started on calling them because at the minimum, you'll be in "queue" for at least 45mins to get to customer service. I have had to call them several times for this issue and I remember at one point I suggested they send the OTP also to the sender, that way, customers wouldn't have to call but that was not heeded. I'm researching another company now.

I had an issue with the sendwave app where it would not allow access beyond the login page. The app would not recognize the three digit security code on the back of my card. Multiple attempts to uninstall and re-install the app did not work either. The good news: I called customer service and they reset my card info which required a re-entry of my info. The app worked immediately after and all this took just a couple of minutes. Lesson learnt, if one solution doesn't work, explore alternatives! I feel like a dummy , I should have called customer service months ago. Thumbs up CS.

Great UI, but some of the features advertised could be misleading. I saw that signing up for the wallet gives users access to better rates than advertised. However, I didn't see any advantage after I signed up for the wallet. When I reached out to customer service, I was given the run around with memorized responses not addressing my question. I was and still am disappointed with all of these.

I have been using send wave since it was in beta phase when Drew end team were piloting. It's been good until recently, where transactions are in progress for more than two days and no apparent reason. If you want to connect it will take up to one hour to go though the queue . They have grown too big and customer service and on time delivery is no longer a priority.

Unpleasant🤔, it's service was good for some time, but after some months, it started demanding more detailed information, which doesn't make sense. They locked my my account and I called several times to explain why they did so, but the customer service is so poor and unprofessional, arrogant😢 I DO NOT RECOMMEND!!

I have been using Sendwave for years now. I tried other apps too because of their promised high rates but I have to admit Sendwave is my go to even with the low rates because of the convenience. Also they would never take money from my account if the transfer didn't go through and the transfers always go through almost immediately. Highly recommended. I just wished they had better rates, other than that, everything else is great.

I love this app and use it regularly to send money to friends and family in Kenya. Transfers are practically instant (usually less than 30 seconds). I love that it shows real time progress so I know exactly when it's received. If there is ever a delay, they email or text me to let me know why. Customer service is 24/7 and excellent. UPDATE: The last two updates have made the app impossibly slow. On both my phone and my husband's, the app freezes or crashes most of the time. What changed?

I've probably used this app for about 10 years now and absolutely love how simple, quick and cheap the transfer process is. They're also clearly responsive to feedback because I suggested to Support a year or two ago they need to allow saving multiple debit cards since it was a pain having to remove & add cards all the time, and that feature was recently added. Only points I could knock off is reliability of instant transfer but I suspect most of the time the issue is on recipient side (Kenya).