StyleSeat: Book Hair & Beauty

This app is incredibly deceptive. It doesn't tell you anywhere that the appt time you're selecting will have a 20%+ upcharge because it's a "high demand time slot" until you're just about to confirm. No indication whatsoever until that point (I don't know what the yellow dot means because the upcharge applies to times without it). SO, if you're lucky enough to notice it, you'll have to just try another over and over until you find a time that doesn't charge you an extra $50(!!!). What a scam.

The calendar integration is absolutely terrible. We have to resync every time we get a Square appointment. This has led to double-booking multiple times. Also, not a great app for estheticians, it's clearly geared toward hair, nails. It seems more suited for freelancers vs. professional businesses. One other thing - there are tons of scammers on this platform, be careful when people reach out via messaging, asking for services.

The chat function in the app no longer works, so I can only communicate with stylists via the chat function on a desktop computer. Otherwise, I'm still enjoying the functionality of being able to find stylists, book services, and automatically check out when the service is completed. I do hate the nonsensical gallery functionality and that there's an asininely limited window to tip stylists. I was recently hospitalized and was unable to tip my stylus because I missed the 24-hour window.

I was with this booking app from the beginning. When it was free, the. Went to 30.00 then 35.00no problem. You crossed the line when you started charging my clients $1.00 to book and didnt inform me. I was notified by my clients. Along with a $10.00 fee a client of mines was charged to get an earlier appointment. Also, taking my clients money to hold if they booked out in advance. I am no longer with styleseat I found a new booking site. You lost a lot of business pulling that update.

Of you already know what you want and who you want to do it, the app is decent. But, if you are looking for something/someone new, this app is frustrating to use. It allows you to sort by date but then will show stylists who aren't available for the date you want. I shouldn't have to click "book" just to find out they aren't available...Kind of annoying. Same thing with sorting by style.

Really disappointed in the app lately. 1. The booking fee issue, regardless of the "retention" reason, we the stylists already pay a monthly service and have our own loyalty programs. The fact that we were not notified instead notified by our clients is unprofessional. 2. A lot of logging out is happening and unable to check my clients file . I really enjoy the system but I feel like it's starting to take a controlling turn and taking too much of my own way of running my business .

I'm a long time styleseat user, the app was great when I first started using it. When they started charging a monthly fee($35), I understood and the app really was worth it so I stayed. However I notice now that it takes a while for appointments to populate in the app causing me to double but time slots. There is a very bad delay with notifications of bookings. Now my clients are upset for being charged to book with me. I will not continue using this service.

I'm a professional, and I've had this app since 2016. They've updated the app and changed so much. It doesn't allow me to open the new updated version. But they get my money every month. I have an established clientele and can't see my books. Having to go through my emails, or my clients app to see my books is ridiculous. How do I pay every month, but they don't recognize my email address. It's unacceptable!!!! Ridiculous styleseat. We can't talk to anyone or call. U get paid we DON'T!!!

Although a great scheduling app that holds customers accountable for the appointments that they make, the app kind of plays a "shell game" with your money. You'll need a credit or debit card to reserve an appointment, upon which it will automatically show you misleading prompts to prepay, with the gratuitous added in. I've been using the app for about six months, and I was mislead you prepay when I usually pay cash. It's better for the barber.

It's frustrating that you can't go back and look at the service menu after you've chosen one. If I change my mind about a service I've chosen, and progressed to the appointment screen, I have to exit out, search for the stylist and start all over. Also I can't access my list of favorites so if I save someone, I have to remember their name and search manually for them.

This application is not worth the extra money I pay monthly. I am currently having an issue with the app closing in the middle of a transaction and have lost opportunities to reschedule clients. In addition, If you have an issue, there isn't a phone number to call. I've been using this app for a few years and will have to cancel my subscription if it doesn't get resolved. SO FRUSTRATED! UPDATE 2/16/2021 APPLICATION CONTINUES TO CRASH, NO RESPONSE FROM DEVELOPERS WHEN I REQUESTED CANCELLATION.

Styleseat has gotten worse. The problem now is Styleseat is forcing the Professional's clients to have a credit card to book appointments & charges $1 for each booking, while charging the Professionals $35 a month to use the app! Styleseat doesn't have a regard for the freedom of the Professionals. Some Pros don't require their clients to book with a card, creating an option for those who take cash payments and their clients. Freedom to pay by various methods should not be limited. Bad move!

I have been trying to resolve an issue for the longest. the only way to contact you all is through email is very unacceptable. You click on "Help Center" it goes to "Web Page not Available".You are charging me a monthly rate than my clients a $1 every time they book with me which is very ridiculous and unacceptable. Yet you can't get any issues resolved at all with you all. I done a client last Friday Dec 27 processed her payment through your system & have yet been paid. THE WORST EXPERIENCE

It's cool for finding stylists, but needs some serious work. I booked with a stylist one time. 2 weeks later I see a charge for an appointment I did not make! I was charged $360 for an 8 hour hair appointment. I guess the stylist is able to make an appointment, which will then automatically take money from my account, even without me acknowledging or approving it! This is beyond nuts. I think I'm gonna look into how this can possibly be legal!

I've used style seat for almost 3 years. The last year it's been awful! App constantly freezes. There's always a charge for my clients. They don't respond to emails and have no customer service to contact. You're charged $35 a month, your client gets $1 booking fee, they take 50% for finding you a client ( even though you found that client), they're charging 20% for a "popular time slot", they charge $10 to book a last minute appointment. This app robs you! I'm switching!

StyleSeat is helpful for finding a stylist in the area. But I wish there was a confirmation screen for when you make an appointment. Instead, the reserve button just grays out once you book. As a result of this, I unintentionally booked 5 different appointments and was charged a fee each time. I didn't realize it until I clicked on my appointments and saw them listed. I had to go back and delete all of them and I was not reimbursed the booking fees. Please fix this flaw.

At first, I thought the app was great. Then it required me to put my credit card on file. I didn't like it, as I don't think it's safe to keep credit cards on file anywhere, but I understood the issues that stylists sometimes have with payment or no shows. Today, I went to book an appt and was charged to book! This is ridiculous! Especially when they have such an awful search engine. Everytime I search a specific service, I have to keep typing it in after viewing a stylist. Very inconvenient.

I use Stylseat professional for more than 10 years. It use to be great, but now I question what they do even legal. I pay monthly to be able to book my clients with remembers. Now I can't schedule any appointments without forcing my clients to add credit card on file. Also they charge my client$4.99 to book an appointment. The other day they charge mycliet $25 tip on Sun when I don't work without my permission. I had to do refund. I try to contact custumer support but it was worthless!

I like that the app helps you find stylist based on what you are looking for and pricing. But the scheduling and payment process is a nightmare!!! THEY WILL TAKE YOUR MONEY!!! I had an automatic 20% tip taken, even though I tried to adjust it prior to it coming out of my account. Save your money by just contacting the stylist and setting up an appointment on your own.

I've been using StyleSeat for a few years. I've liked the app though it does hang up a bit sometimes, but I figured the pros outweigh the cons. But since the last update this app completely sucks. It periodically makes me have to log in which when you're in a hurry with clients you don't really have time to do. Sometimes it even tells me that my trial subscription is up. I don't have a trial subscription, I pay $35 a month for this app! Now I can't even get onto the app at all., FIX IT!!!