Take 5 Car Wash

Absolutely Horrible. No way to actually cancel within the app. "This option cannot be undone" is false when "deleting" your account (which doesn't cancel it, either). You can sign up in seconds, getting out is liken to that of a hard's day work. Signed up with the understanding that the app would work at the location it mentions (which is even displayed on the Take 5 Car Wash's Map) - it doesn't.. and I only knew that because the guy at the entrance told me it wouldn't. Bogus and nonsense.

God awful app. the app updates and logged me out, not a problem i forgot my password and reset it. it gave me the password and I can't login. Great opened a ticket, and they closed it immediately. I have given this place 3 chances, and this is the final straw.

I only use that app as that is how I signed up. Last several visits the barcode is not scanning at any station I pull up to. The app for some reason enlarges the first 3 numbers in the code so I can't even enter it manually. So frustrating!

I tried several ways to get this account closed. So now my only option is to cancel my debt card and get a new one I guess. I am not happy about. Their sign at the entrance of the wash says it is easy to cancell anytime. Not true at all.

Sucks! Can't use the scanner at most locations. Doesn't sync with windshield barcode to use member lane. Can't get any response from Company "support". Cancelled membership and deleted app.

They sold all the locations in NW Ohio but still let's you buy washes on the app! But when you get to the gate your phone won't scan. The attendant let me go though anyways but now the app is totally useless!!!

I should have read the reviews before downloading this worthless app. I can't remove my credit card or delete the account. Its not even worth the one star rating. Shame on the person who developed this app. I like the car wash but this app is a waste. I would just uninstall but I want my credit card removed first.

Phillip at the Mt. Juliet location has been awesome and helpful. I've had a couple of issues (my errors) and he hasn't been patient every time. I've been through several times and I always see him which is nice considering this kind of business probably has high turnover.

doesn't connect to my actual account and can't get a hold of anybody to ask anyone questions about my current plan vs military discount???... the only good thing is the service and the friendly staff. otherwise the app doesn't work.

Have had great experiences going to Take 5 Car Wash locations. The app is easy to navigate and has some nice features. No complaints.

Does not load location and does not produce a barcode. Garbage app.

Having problems with app. Contacted customer support 3 different times . waited the 48 hours for processing each time and have not received a reply. Charged twice for the same vehicle and when I go to the car wash the app tells me no service.

can't verify my subscription is canceled. no phone contact. very difficult to cancel.

Love the car wash and the amenities. Hate the app. Can't even update my card info so I guess I'm done with Take 5.

Samsung Galaxy S20 FE Never a problem with apps on the play store in all of my time in the Android ecosystem..This app will not progress to the second page. It crashes so fast I had to record the screen just to read theessage that shows up as it hard crashes. Take five, regroup... Maintain your washers.... And update your app to work on modern devices. Thanks for the introductory offer but.. I think I'll go back to elbow grease. Will update if/when fixed.

The app is ok. We have 2 Take 5 car washes maybe 1.5 miles from each other and the app does not pick up one of them with the location. Fortunately I was able to show my account paid up but that held up other cars not being able to scan my barcode. So I rode past the other one just to see if it would pick up the location and it worked just fine as it had in the past.

I love the car wash, but the app is atrocious. The app regularly logs me out and then when I go back to use it, it tells me my password isn't valid (when it is) and so I'll submit "forgot password" and it generates a random password for me to use temporarily. Even after I copy and paste the temporary password, it says the password is invalid. There is no customer support for login problems. Only after uninstaling the app and reinstalling it was I able to enter the password to log back in.

Horrible to use; doesn't do modern gestures like swipe to go back, for some reason sorts all the locations by street number but in an inconsistent way, no way to search for a location, accidentally closing the app before you pick a location will make you enter a phone number again, and why does it even need a phone number to begin with? The account creation process doesn't ask for it. This feels like an app that was written 10 years ago, I'm surprised it says it was updated in 2022.

Be careful if you set up a membership on autopay at the kiosk. You will not be able to cancel the account. No way to link app with membership. I tried calling corporate only to find they had no record of an account linked to my card or email. Still currently dealing with this issue after two months.

terrible app. I purchased a package and then when I show up. not only did the coupon not apply, but it says I don't have a package. so I go to purchase another one, no big deal, and it says I'm already registered but won't let me check in to get a wash. and the lady here on location can't find me in the system. ridiculous!!!