Texas Roadhouse

love everything...but have an app suggestion...when checking out. pay option pay at store would be an awesome feature cause I don't always have a gift card or can use my credit card. that way staff(which is always busy) won't have to take my order over phone & take up their time taking my order when they could be doing other things for the customers that are already there. Where as I could just use my app & order.

Waitlist info is never accurate. Everyt time we try to get on the waitlist, it says there is no wait. We arrive at the restaurant, and there is, in fact, a wait. Hostess told us the most recent trip that the app has about a 10 min lag. Well, we live about 15 min away, and i tried 3 different times to check in, to the app telling me there was no wait. This part of the app could be better.

Love this place! Been and on and off customer for years and never regretted a single visit! Food tastes amazing. Never gotten sick from their food by the way which is key to finding a place to eat at and/or take take-out from! Remember to read the signs when you order take-out! Also they get very busy so make sure you double-check your orders before leaving so you can make sure everything is correct. We're all human and make mistakes. Other than that, great place!

We always order and do the To Go...and it is SO convenient! They get the food done pretty fast, so far the accuracy of our orders have been on point, the employees are super nice and helpful, etc... My only complaint, I guess you could call it, would be that the portions of condiments/toppings (when it comes to butter, cinnamon butter, sour cream, dressings, etc...) is really small.

App has non-intuitive, non-user-friendly design. It does not tell you a menu item is unavailable at a store until you attempt checkout, then notifies you an item has been removed from your cart (but doesn't tell you which one). If a debit/credit card is declined for payment, the app has no way for you to remove the card and try a different one if you are checking out as a guest. Hire some competent developers who can make more than an HTML wrapper, will you?

App is useless. Went to order entree w/ 2 sides being the same. With the app both sides must be different. I called my order in and the people there are just as useless. Requested pick up time for about an hour away. She stated there was a wait time of 45 minutes so that would work. I get a callback 15 minutes later from the same person stating my order was ready. I told her my pick up time is not for another 35 minutes.Then it took 10 minutes to run the payment. In meantime food getting cold.

I've used this app a few times. It never lets me order online and the last time I went to pay using the app, it crashed! Each time I've tried to use the order online it lets me add everything to my cart and then says sorry, we can't process that right now. You all need to get some competent programmers on board and get this thing sorted. Your app is an extension of your business, and, by proxy, the reputation of your business. It shouldn't be this difficult to use an app.

It didn't work when I put our info in to be added to the wait list. We had to be added on manually by the host when we arrived because she had no record of us being on the waitlist and waited an extra 45 minutes. Also, I have had issues the past 2 times ordering Togo. Some items say unavailable and when I call to verify with the store they tell me they have it and not sure why the app says that.

Better than ordering online through Domino's!! Easy peasy! I was hesitant to use at first, but it's well laid out, super user friendly, and clear to understand. My ONLY suggestion is to add a "CONDIMENTS" Tab in the order section so someone can add extra whatever they want to their order and it will be clearly stated on your end. Other than that? I love it! 5 stars!

Ordering on the app will not allow you to change things like you can order on the phone. Some of us cannot eat croutons on our salad so we want them on the side. We put that in the notes and called to confirm after we ordered and croutons were still put on the salads, so some of us could not eat our salads at all. We also wanted different toppings on our sweet potatoes, this was confirmed with a call but not done. We use the app so we can pay online so someone else can pick it up, but no more.

Cannot use gift cards I've had a chance to try a lot of the mobile apps lately for ordering food. Most of them let you use gift cards yet I cannot use a gift card in the app for the Texas Roadhouse. They actually have to run back into the restaurant so they could process it which is just more time-consuming and it's got to be tough on the servers since they can't even process the gift cards on the credit card readers they carry.

Created account and entered credit card just fine. When I comes to placing an order, I can't pay with the stored credit card. It wants the security code, which is stored with the card and then errors when I put it in. Says it isn't correct. But it is. So have to call to place order and then pay at the restaurant. Defeats the purpose of the app.

The app worked up to the point of substituting a sweet potato for my meal. I feel I searched everywhere to make the substitution. It was not listed as a side and I even went under the modifications for the baked potato and the mashed potatoes in the hope of finding a way to substitute a sweet potato there; but to no avail. It is offered in the restaurant. I ended up calling the order in and they were happy to make the substitution so we were able to get our order, we just couldn't use the app.

Ordering on the app is good butttttttt then you have to deal with the upset of not getting your order correct! I have never received what I ordered, the way it was ordered. I don't like how when you order a loaded baked potato they give you just the uncut potato and little container of cheese that is barely enough to load a mouse trap. I stopped even odering them cause of that. I would suggest making it where you can make notes on each plate being ordered.

Tried creating a profile. Filled out all the information. Would not let me select the create profile button. Password exceeded the minimum requirement of 7 characters. There were no other requirements given. Finally figured out it did not like my complicated password and had to make it more simple. Apparently they want passwords that are easy to hack.

Best full service restaurant for to go orders. Always under 30 minutes, even with it being peak period. Very accurate ( 95% ). Only issue I've ever had is forgetting croutons and a dressing. Which they had to me in less than 2 minutes. I order to go at least 3 times a month. Keep up the good work! Store location is West Town Mall Knoxville, TN

I always have issues placing an order, it just gives a generic error prompt. This has happened to me the past several times. When I call to place an order the phone always rings forever. Also when they do answer they *refuse to place an order over the phone, even if you are having an issue with online ordering.. they tell you "just come here and order" ... Um no I'm trying to save time and pickup for a reason.. only restaurant that won't take your order.

The only issue I have with the app, I can't order extra rolls. When you go to the sides, rolls say they're currently unavailable. It's been like this for at least a year that I know of. When we order, we like to get extra rolls and by not being able to order them on the app, it makes mobile ordering useless for us. I can call to get extra so I'm not sure why we can't get them on a mobile order.

Won't ever use this app again, not to pay anyway. 1st off it takes you to a web link. 2nd, 2 times it told me the payment didn't go through, so I paid cash. Only to find out a week later the payment did go through &, I've honestly had less trouble trying to push a dually pickup out of the road by myself, than I have trying to be refunded my $$.

Downloaded the app to place my first order ever, took 20 minutes going over the menu and placing my items in the cart. Entered a gift card and debit card and when I went to place the order, an error message pops up saying an error has occurred. I tried several more times and finally gave up. If you are going to offer a service, make sure it works before wasting everyones time! Update: I sent an email to them like they asked and noone has responded, they don't seem to actually care at all.