The Gym Group

The QR code scan to open the gym door works on and off, sometimes it gives me an error code saying I don't have access to that gym even though my pin works right after that. Gym capacity doesn't work either, saw myself and three other people walk in and and the count went down by one. Checked a few time during my workout and it never went up.

Clean facilities, friendliest staff!! As someone who'd never been to a gym before, I can't stress enough how comfortable I feel at the Huntingdon location. Highly recommend the classes to anyone who struggles to self motivate. The PTs will have you looking and feeling your best self in no time at all. x

Overall the app is good, but there's one crucial thing is broken. On the section that shows the date and duration at the gym, you can't see the duration part! The app doesn't allow you to turn it landscape; or pinch in or out either to be able to see missing text, so it's clearly a fault. I like to see this rather than have to note roughly how long I've been training for. Please fix and then my rating would go up.

Edit 26/02/2026 I've been advised to 'open a ticket' on the support system. All that happens is that you get an email with some obvious hints. I stand by 1 star as 0 stars isn't an option. The app won't allow you to access multiple gyms, as advertised in the contract. The listed support email, on Google Play, does not work. It "only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list." No other support seems possible.

I think this app needs updating, unable to scan the barcode to enter the Gym. I've been to the Gym 14/02/26. and 15/02/26 yet it still shows I've got 1 more day to complete. 24/02/26 I've been trying to check my weight etc... tap my pin on scale screen, it's now giving me error I kept trying for 15 mins I gave up.

works well. easy to use and access to program. nice colours, easy to change things or remove them. the app offers lots of features, including how many people are the gym. which I like alot. very helpful. small problem would be the following: please could you add some of the missing gym equipment to the app. I could not locate some in the gym I am in. i would also wonder if it would be possible to add what gym equipment is available in specific gyms instead of loading all of the workout at once

The recent update has broken the activity log. Since downloading it I've had previous recorded visits disappear from the monthly log, as well as later visits either not register at all or just mark down the wrong entry time and how long I was there. Edit: It seems to be working fine now, at least for the past week or so.

Really enjoying the gym right now. Decided to get support to reach my goals. My PT Cherelle is amazing has given me lots of support whilst its been tough ( I was so unfit) its been beneficial im feeling so much better and my fitness significantly improved quite early on. if you are considering getting support go for it highly recommend this trainer!

works well but you're not allowed to freeze your upcoming membership. You can only freeze a month after which I think is really bad. I wanted to freeze the charge coming up in February but it only allows March

The world's slowest app to load/open. can be a right pain when you are waiting for the app to open to gain entry to the gym. would use the keypad to enter if the gym had not removed hand sanitizers...the type of clientele for gyms at this price point are young lads with hands down their pants!

Updated, now it's even worse! I mostly use the app to see how busy the gym is and keep track of how often I go but since the latest update it just shows 0 people in the gym! The tracking workouts feature has always been slow to track and sometimes doesn't track at all but now it doesn't even show me how busy the gym is? what's the point to this app now. Please fix this quickly.

I'm trying to create a workout but they don't have my exercises listed. They are; dumbbell drop squat and 1 arm dumbbell shoulder press. But it's great being able to keep track of how much time I spend in the gym. If my exercises were listed I would have given a higher rating.

Awful experience. The 3rd party who handles the direct debit don't care about customer service. Took a full months payment after I'd cancelled. When I joined my home gym was closed for 3 days- never mentioned at any point when payment was taken. I went down to the gym to find an A4 'closed until sat' posted to the window. The staff in the gym are great but the company is not

bath city gym ... dirty, stinks as soon as you walk in down stairs, dusty weights, broken cables on some equipments, some broken ropes, quiet messy with weights left in the middle of the floor, tissue & bottles left on machines, dirty toilets and floors definitely not maintined as it should be, it's getting that bad I'm changing my membership to pure gym.

This has got to be the best gym in the S8 area. The gym is kept clean to a high standard and the equipment is excellent.

Practical work all the required equipment. Friendly staff. If only there were words available to wipe down equipment. Not everyone wipes up their sweat.

Cant complain, the recent update hasn't changed much, colour and layout ever so slightly. BUT I have noticed it hasn't registered me going to the gym yesterday and nor today not that it's the end of the world but it's nice to see my progress and patterns day by day. I am sure it will amend itself!?

Code scanner at work most often doesn't work and the keypad buttons are sticky. It can be annoying when you've made the effort to wake up at 4:30am on a cold morning and dragged yourself to the gym at 5am to experience the above and return home.

gym is ok, gets a bit messy but that's down to the users rather than the gym itself. App is still a bit buggy, can't change additional gyms as it keeps saying no access to this section. There is lots of competition now Gym group, you need to up your game!!

I submitted a customer support query through the app. within seconds I received an automated email saying my query is closed and providing links that don't actually answer the query and with no information on who to contact for help. Terrible customer support.