Virgin Money Credit Card

I was unable to activate the app because when I put in my DOB in any format, it reverted to the wrong date. I worked out to put in the wrong date to get the right one and it all seems good. So far, am impressed with the speed of responses to reviews! I hadn't checked back immediately but the solution was given by the team. It would be great if that info was available when trying to input the date.

Why have you removed the statement balance from the payment due section of the app, meaning I have to download the statement for an accurate balance? Another backwards "upgrade" but no doubt an earner as folk don't pay the penny amounts.

Got a credit card very recently and downloaded the app, but it crashed when registering. I called the helpline and the lady kindly assisted, it turns out uninstalling and reinstalling solved it (already weird). Now, I want to set up a direct debit but it won't let me. I uninstalled and reinstalled again, just for it to only give me the "Register" option. Why is there no "Log in" or "Already have an account" option? How on Earth do I access my account?

The rude message has now gone but the data collection and sharing with third parties is still happening, it's detailed on the privacy information. It can't be turned off and doesn't require consent, it says. So you always intended that you snoop on the data on the phone and share it, it's just that now you don't draw attention to it with that message. (EDIT Profile>Pref and Data>Data Pref>More about how we use data>Related>Data tracking on the app>Essential)

From reading recent replies to reviews, it seems the "can we use your data to keep you safe?" message when launching the app, along with references to handing over data to 3rd parties, is unintended? Looking forward to this being rectified so I can update my review. If not, will be looking for alternative products elsewhere.

Crashes every time I try to do a balance transfer. Why bother updating these apps if you're just going to break them? UPDATE: I've done all the usual things which have been suggested by Virgin. Updating, reinstalling etc. Nothing helped which is why I've posted such a negative review. Come on, fix the app! UPDATE 2: Yes I've gone through the payment tab. I've also tried the money transfer and this has also not worked. Why can't we do these things on the site??

What the hell. The world's worst banking app now actually works?! I can log in without hitting the back button 3 times on a stuck loading screen? I can access my statements cos it isn't saying "null" instead of the statement date? I can make ad-hoc payments for the cleared amount I currently owe without it telling me I need to "enter amount that is less than what I owe"? And it's lightning fast? Is it April's 1st?!

Refreshed app has removed fingerprint sign in for me NEW: Adding this to my review in response to the reply below. The biometric toggle has disappeared from my app since the refresh. I am using Android version 9. I already spent 30 mins on the phone with your app support team earlier this week (and was promised a call back which never happened). I have also emailed more details to the email address linked to this app.

WHAT HAVE YOU DONE? This is the most confusing layout of any app every provided. Why does ot take so many clicks to see transactions, then only top three unless there is another click. Should be simple, KISS should be the watch word. Easy to follow and understand, as a new user, not the writer who knows how it's laid out. PLEASE MAKE IT SIMPLER AGAIN

I'm done. The security of my phone and what I'm doing on it is none of your business - I manage that, not you. No website anymore, so no convenient way to manage my card. Uninstalling this app, paying off my balance, and ditching this card for good. Other banks don't pull these kinds of stunts.

The app was good until recently. I like to keep my credit card frozen until I want to use it, but since yesterday, for some reason, when I select 'freeze card', the card will not freeze. So I uninstalled and then reinstalled the app, but it's made no difference; it looks to be some kind of glitch on the app. So I'll be closing my account if it is not resolved soon since one needs this function anyway should you lose or have the card stolen.

I saw feedback replies that some payment options were taken out due to customer feedback. Those customers did you a disservice. Bank transfer does not work for one off payments. No bank app selector loads, browser doesn't open, it just goes back to the start page for payments. And the option to pay via the account details with my card number - Do you really think that's safer? Because I don't. One wrong digit in the card number and who knows where the money ends up.

Haven't been able to log in for months now, just says 'account locked, reset password'. Cant reset password as it says 'somethings up'. Tried to delete and reinstall, then log in with card details but when I put my card details and email in and it says 'sorry, that username is already taken' (yes by me!). If I request the email code it says 'Ah, that didn't work'. Website tells me to use the app (that doesnt work) and gives no info about my account. I cannot view or do anything with my account.

Unable to make payments since update. Continual error message 'Oops, something went wrong at our end'. Virgin has no website payment option, so major issue. Online chat bot has no option for payment issues. Went back after Virgin comment and reinstalled app. Problem still the same.

Every time i go to use the app it fails with what it calls an "app outage". So unreliable i switched to another bank. in response to your response, you know that it is right as you announce the outage on your website! 😂😂😂 In response again, obviously i didn't leave my original message "right now" so its irrelevant that you say it's working! 😂 i don't have a timer machine to go back in time and get a screen shot and even if i did your app doesn't allow screenshots!

Not working at all today. Just get the animated M after the biometric and it just sits there. Happens both on entry from a 'approve' notification and when starting from launcher. Thanks for the reply. That didn't work, but a reboot did. However neither are a great solution for when another website or app is waiting for a transaction confirmation!

Biggest issue is the OTP/payment approval flow initiated from notification doesn't work. Clicking the notification opens the app but then there is no way to approve the payment. Also, in general, the app just has too many instances of the "loading" fragment; impossible to do anything quickly in this app. Internet latency and bandwidth is not the problem, it just seems to be trying to load remote data on every tap.

Another update: Closing all other apps first is no longer helping with logging in. With no other apps in my 'Recents', I still get the infinite 'M' spinner most of the time, and anyway, I really shouldn't have to be closing other apps for this app to work. No other app needs me to do this. Poor experience, especially as the app is the only way to access your account.

Terrible. For over a year, it gets stuck on the start up loading page (press back to get passed this). In app, you previously could but now cannot pay off your credit card unless your statement has come out. E.G. You owe £1k and want to pay £50 but your statement hasn't come out yet, you cannot pay that £50. Even if you have a statement, frequently the app doesn't recognise it, says you owe nothing and blocks you from paying (restart it a few times and it will eventually recognise statement).

Now requires you to share your data with a 3rd party - if not, you're not able to use the app. I don't care if it's apparently for my own protection - As the service provider, you should be able to provide a secure service, if you can't then why would I trust you? I will be switching my credit card to another provider that is able to provide a secure service without sending/selling my data to a third party.