Westgate Resorts

I had downloaded this app once a couple of months ago. First time ever using this app, too. It worked for a few days, but then I went to use it and it would close out right away. I would get a notification that it has bugs. So I uninstalled it. I reinstalled today so that I could use it to check into our stay, check other messages, etc. It still doesn't work. Very frustrated.

When the app is open and is running, it works well enough. It is slow sometimes, but the main complaint is how it keeps closing randomly. I'll log in, then click on something, and the app just closes. It will do it constantly. I have seen other reviews with the same complaint. There doesn't look like an update is available that has this fix. Unfortunately, this app is needed to view the QR for owner's card easily and other things the website doesn't have available.

find it hard to navigate or lack useful options. been looking at "upgrades", WOW benefits, and location specfic activities to book. However, app shuting done or giving a promotional material instead of being useful. no help to understanding or preparing for a stay. also won't let me check in-saying ID not accepted see front desk. I'd delete it but it only way I have access to my WOW QR code. cant even attach WOW to phone wallet.

Worst app ever! It keeps giving an error message while trying to check in our reservation and won't tell us what's wrong and to just try again later. Also by some miracle our first check in went through but we don't which card it was on because there is no way to find that out nor is there a help line to contact for these issues.

What is WRONG with this app? You log in, GET ERROR notice... then app options. You click on something, it goes to it, then app closes. Constantly have to reopen it. HORRIBLE HORRIBLE APP, better to you regular website that this app to get any work done. Spend more time logging back in than anything else. Have uninstalled HOPING it would fix the problem. Re-installed, problem is worse Sorry app

I want to love this app.... However... I want to cancel and get refunds without making a legal document letter that must be mailed by a certain date... With it worded just right or no refund... Give timeshares and vacation clubs a better name by allowing freedom so you can compete with the people doing Airbnb VRBO... Etc... I wish it had a easy to find customer service chat. 😭 I also want this to be as seamless as other companies for booking vacations. I want to book and make changes.

NOTHING in this app works! Everything is an error. We have been coming to Westgate for YEARS (we are owners since 2009) and now this app is the only way to see the movies that are playing and what time and what activities are happening....but the app does NOT work to show you these things. Super frustrating! What is wrong with the printed paper!?!?!?!

Fix this seriously! I almost didn't stay here because of how terrible this app is. It doesn't work! So frustrating. It force closes all the time and gives notification that the app has a bug. I have tried multiple times to access the app over the last two months and nothing has been done to fix it. C'mon Westgate, this looks bad!

App is broken since the past few updates. We have a steady coming up and I wonder if we'll have a problem. This seems to be a problem with relying on apps to handle bookings and rewards... The technology has to work and this one does not work.

Good for basic functions, can login and see some info. WOW QR code pulls up but otherwise useless for actual stays, won't even pull up my reservation. Can't pull up maps or events. Feels like app was made for WG to keep track of you and not for your benefit.

Not user friendly any more. Used to at least be able to see my weeks, used and available. Now I can not see available time, check reservation or see time used. No ability to check various resorts for availability any more either. Not sure what's up, but heading in wrong direction for sure....

Always gives error about app permissions. You can't download documents, and basically anything useful directs you to the website...outside of the app. Might as well just use the website. Oh, it will easily let you make your mortgage and HOA fees though.

Somedays the app works great and other days I can't login. Too unstable for me. For example right now the "Agree to terms and conditions" button doesn't work so now I can't use the app. Two days ago app was working fine.

The app keeps crashing before you can do anything with it. I'm told I need this to access the Waterpark at our resort. The main reason we went for this was the on-site Waterpark for our kids. Better be sorted out before we arrive next month!

App is very slow, hard to navigate and does not show past or gifted reservations (per Westgate customer support!). Please fix this else this app is virtually merely an ad for Westgate Resorts and you must use a browser to get a more useful view of your account.

App is just terrible! It doesn't work and I've been trying to make a payment. It doesn't allow you to do anything at all and charges you a late fee for not paying on time when their app is the problem. We pay entirely way too much money to have these problems!

This app is so frustrating to use.. I am almost tempted to cancel my membership! I dont like talking on the phone and that's the only way.. due to this app! I just wanna look at hotels or the cheap last minute deals 🤬🤬🤬

You always want us to pay on time but the app is always down. Will no even open. A multi-million dollar company and can't keep the app up and running, but if we are late with our payment we get penalties even if not our fault. Fix the app

We are owners at Westgate for the last 30 years, we go for 2 weeks every year and just love it there. It is very central for shop lovers but also very pieceful if you wish a quiet holiday. Soooo looking forward to the same this year.

Everytime I try and open "My Stay" and "View Stay Details" the app crashes and closes. There are no updates available. I just uploaded the app.