Wingstop

Can't use the app because I can't login, and this issue has persisted for months. After entering a passcode sent to my email, it shows a popup to go to an external app (this one), but it disappears so fast that I can't tap on the button and the website says it errored out. I'm using Microsoft Edge for mobile if that helps diagnose the problem. It managed to work if I set my default browser to a different one.

App used to work but whatever changes they made last year makes it impossible to log in. I don't understand why I have to login through a website to use the app. After I try to log in, it still shows me not logged in. I have to order by website phone or by calling them. And calling them is a joke. That Ai nonsense drives me crazy. App is trash don't waste your time!

Can no longer log in on the app. Upon submitting the log in code sent to my email, I'm met with a page that says "our bad! We're having some trouble loading this page. Try refreshing your browser." and wouldn't you know it, refreshing the browser doesn't work. I have no issues on the website. But the app has broken, and it's been this way for weeks. Just uninstalled the app because it's clear they'll never fix it.

The app menu is accessible and the whole process feels easy and smooth... Until you get to the check out. Both the PayPal and Venmo options don't work and the app crashes or won't acknowledge that you initiated payment when it returns to the Wingstop app. Card payments work but not the payments that need to route you out of the app.

Great app. Everything works, it's easy to make selections and navigate, you can favorite and save your orders and locations, and I love that you have so many options to customize your order. If there's anything I would say, it's that they should add app support to resolve order issues after the fact. But I far and away prefer to order through the app than through other third party services and that's how it should be. 👍🏾

Obviously the app designers have never heard the phrase, "if it ain't broke, don't fix it" because whatever this new update is definitely broke everything, I can no longer log in, when I manage to enter my credentials it prompts me to log in again and get stuck in an error loop, then when you close the app it just loses its mind and loads constantly. Tried as a guest and I entered all of my info and it wouldn't let me place the order without an email, but the option to enter was locked.

Has absolutely no link to your actual order. Just gives a generic wait time. This has left me waiting on my order for more than 40 minutes at the store after showing up at the "ready" time. App needs work. Edit: After talking to the Wingstop app team, it seems the app is linked to the store and wait times are supposed to be updated by employees. However, my store was not using that feature. Your local store might, which would make the whole experience far better. I adjusted my rating 3 star.

did the app update. now I can't even log in to place an online order. opening the app just has the icon of a wing being tossed. uninstalled and reinstalled the app. still the same thing. the one time I managed to see the menu as a guest. I couldn't place and order unless I logged in. so all that frustration made me change my mind on what I wanted to eat. eh their loss. app is currently uninstalled. I learned my lesson. not gonna deal with frustration when I'm hungry.

The app was working fine, until last month. It will not take my credit card on the app. I have tried several times to add my credit card and keeps saying my card is declining because my address/zip code doesn't match. I have used this card and address with no problems over a month ago with no issues. So now I have to go in to place my order, which is too long of a wait for me. So I just don't order from wingstop anymore. You can't get any help on the app, because there is no one to contact.

Tried to check out, but it says email required. The app won't let me fill in my email during checkout. There is a lock in the box for some reason? It is also painfully slow, it took me 45 minutes to give up on my 3 item cart. Extra disappointing because yall have the FREEWINGS code today (which I had to try many times before it would apply to the cart btw) just an all around disappointment.

Fix the location algorithm! I usually have a great experience through the app and used to only be able to actually complete my order through the app vs. website. On my most recent order, the app automatically selected a restaurant across state lines. When the delivery person got to the restaurant, they contacted me asking if I entered the wrong address. My order was then marked as delivered even though the delivery person was still at the restaurant. I didn't receive my food nor a refund.

Updated version of app works great! Love the convenience and flexibility as well. Having the ability to be able to pay in restaurant at pick-up as well is an added bonus for each and every socio-economic class. I would like to mention that they recently changed their COMBO menu which NO LONGER includes a side of Seasoned Fries AND your choice of Veggies sticks as well. If there is a change, it is good business practice to mention the change at the time the order is placed. Overall still happy.

Great mobile app, works as expected like a webpage but more compartmentalized. Deals are shown on home page, easy to add stuff to order, easy to find locations and add payment methods, clearly outlines limitations and walks you through the process. Nothing special, but that's exactly what a food app should be: no frills, easy to use, clear. It's just one more way to avoid the insane charges on delivery apps like Uber and the rest.

Convenient, detailed, self-explanatory, and tasty. Doubts? Might as well get the app and have the menu at your fingertips; with the option of paying before you pickup, it literally makes orders a grab-n-go process. It even includes calories while you're choosing items and the ability to add notes. I've had no trouble.

The order interface arbitrarily blocks access to the full menu. For example, it does not give the option to order lemon pepper fries, only their "signature seasoning" which is frankly disgusting, despite both being available in the store. I can live with that, but when I tried to order I repeatly received an "error occurred during transaction" message. Combined with their apparently new policy that stores can't take delivery orders over the phone, this means I'm eating somewhere else tonight.

Hands down the worst food ordering app I've ever used. I tried not only their app but also their website (because their app was glitching out that bad). Finally, after an hour of fighting with their platforms, I was finally charged but without a confirmation page. Then, to add to the fight to order the food, the order I received was wrong. I will never order from them again.

Overall the app works fine and generally ordering works as expected. The one exception I've had contributed to the 3 star rating. I placed an order that included rolls and had to make the payment in-app because of the amount. Turns out the Wingstop I ordered from had issues with their oven and couldn't provide the rolls. Additionally, because I paid in-app, they couldn't provide me with a refund. I'm supposed to contact Wingstop and provide the information needed to get a refund.

The app is user friendly. I had ordered through the website previously. I prefer the app because it contain just as much as of the menu options available on the website. The location feature gives one the option to choose a store of preference with accuracy. You are able to order ahead so you don't forget or you could order for immediate pick up in about 25 minutes. I would definitely recommend the app to everyone that cares. It easy to use. You don't have to wait trying to log onto a computer.

Love the food and the app is solid. But please don't ask the customer to tip on carry outs. Why should I have to tip someone I had no contact with until I pick up my food? It puts unnecessary pressure on the customer, to think that if I don't leave a tip now while placing my order from a remote location, I won't get the same quality food or they may tamper with my order.. I'm a generous tipper and I will tip only through person to person contact. Maybe have a tip option after you pick up

The app works really great and orders are made on time and come out great. Only issue I have is that promotions and specials that come up in notifications are nowhere in sight when I open the app and the tab for it on the sidebar just takes me to an empty website. It's very disappointing to see a good deal pop up but not be able to use it.