ADT+

Inferior to Google Guard system. The only reason I have ADT+ is that I got it for free when Google killed their security system. It is just bad in comparison. Just today it decided not to trigger an alarm when my garage door opens. it shows it open in the app, but just don't bother to react to it (and no, it was not bypassed). I happened a few times over the 2 years I have the system. now I have to reset and link/unlink the sensor like 5 times to get it running.

Setting up new system was glitchy. App is slow to start up. Complains of "Limited Access" for all of my Nest cameras and doesn't show them and they aren't available to ADT. Tech support LITERALLY just hung up on me. App signs you out after time, which is frustrating when you *need* to open the app to turn off the alarm and it needs you to do the full auth thing again when the cleaners forgot their code and it's counting down.

App has greatly improved - my only suggestion would be a notification if an alarm is triggered. Currently you only get one for a "burglary" alarm - would love if I could get a push notification when the local alarm is going off instead of only getting a notification for the burglar alarm sounding. 2025 update, this still isn't possible and Google home stopped announcing when the alarm will sound if a door or window opens. Support is useless.

I only use the app to arm\disarm the system, and it can't even get that right. Oftentimes, when I set the system to Away, it ends up setting it to Stay, so I have to disarm my system and reset the system to Away. This is very inconvenient because I am usually on my way out, but now I have to wait another 60 seconds to see if the system sets the correct status before I actually drive away. I also find it very annoying by the fact that I need to disarm the system before I can get into Settings.

For a new app, it gets the job done - you can arm/disarm, create rules and alerts...however it asks for your pin far too often. You also can't get to the settings if the alarm is armed, not really sure why. I came from the Nest Secure world which was discontinued a couple years ago. Google aligned with ADT for a self service type alarm system, however it pales in comparison to Nest Secure. The biggest benefit to this system is the integration with Google Home which you can't get with others.

Slow, not user-friendly. Unable to change some annoying settings. Get alerts whenever someone arms the system, but cannot separate those alerts from motion detection or other trouble alerts, so I don't want to hide them for this app. 45 seconds is the lowest arming time, way too long for me. I can never tell if one of the sensors is working. Overall, a MAJOR downgrade from the Nest Secure. I got it for free and still want my money back, that's how trash this app/system is.

Terrible app! It fails at notifications. There is literally one notification type, covering "trivial" to "alarm is sounding". You can't customize the sound in the normal Android settings; instead, you choose in a clumsy in-app picker which doesn't include all sounds and doesn't play the selected sound (!). Every time you switch back to the app (even after 1 second), it forces you to enter your PIN. You can't turn off the long series of beeps when setting "Stay" mode (everyone must be awake!).

Worst app I've ever used. Rapidly rotates between portrait and landscape orientation without touching the phone. Doesn't appear it can even be used in portrait mode, which is remarkably disappointing. The entire experience with ADT has been remarkably disappointing actually. Can't add devices to the home, can't get an agent in the phone to buy new devices the hard way, the system will "exit practice mode automatically after I days" 6 weeks later and still in practice mode... -3000

The app is horrible. I have been logged out of my account, so I can not set my alarm away from home. When trying to log in, I keep getting an error message that states something went wrong. There's nothing on the app that has a link to speak to or chat with anyone from the app itself. When going to the website, the chat person claimed the couldn't help and sent me to call the 800 number in which I was told was outside of their operating hours and hung up. Horrible.

The most incompetent business I've ever delt with. After 10 days, I still can't get into the app or use the equipment. All I need is the link, but they aren't competent enough to send it & want me to wait another week for someone else to send it. Now I'm waiting for a call back to cancel this severly lacking system & directions to return this unused equipment.

App doesn't work at all. Unable to delete devices, add new devices, the older generation cameras so not integrate, support is a joke. I am returning all the equipment and finding another security company. No, I will not be emailing ADT. I was on the phone for 4 hours yesterday after spending all last weekend on the phone as well. I'm done. Just placed the order for a Ring system.

Terrible app. I can't access anything now. It constantly logs me out and now it won't log me back in. It asks for my email and password and after it accepts my credentials, it starts loading like it's going to open up the app but it glitches out and takes me back to the log in page. I know my credentials are not the problem because I can log in online just fine. Also, I'm paying for nest aware through ADT and the app would say that I'm unsubscribed. I hate this app.

Majority of notifications come after the fact, rarely in time to actually act on them (doorbell, package notifications...) Or we get a notification that someone is at the door, but there is nothing in the pulldown notification and the app doesn't connect until waaay after the event. Have a "slightly" better experience just using the Google app to manage ADT events, but far more reliable than this app. Already looking for an alternate system to switch to when our contract expires

App freezes occasionally. I thought it was because I left before activated. Seemed to have worked for awhile while waiting, but now it's freezing occasionally again. The only way to get it to work is to delete the app and reinstall. UPDATE: Really disappointed this app is worse since the 10/29 update. Need to constantly delete and reinstall to get it to work.

Save your sanity and take the $200 Google Store credit. This app is worthless and impossible to navigate, especially if you don't use the default text/display size on Android (I use small, ALL text is a single character wide vertical column). Took forever to get sensors linked, settings are buried in menus on menus, I keep getting emails everytime it notifies and I can't login to turn them off from a computer, app has no option. Pure incompetence, doubt it'll be monitored effectively either.

Integration between Google and adt+ doesn't work well. I can't view my saved media 90% of the time so I have no ability to monitor what's going on. I would monitor it on Google home which is a much better app, but it only saves videos for 3 hours unless I upgrade. I've tried calling ADT + but I get a robot. They give me the option to have somone call me back, I've tried that twice and never recieved a call back. Terrible customer service. I wish I could get my money back.

The entire app feels like it had half of any effort put into it compared to the Nest app when I used it for home security. Google gave us a decent offer to try ADT+, and after having it for a year, it's not worth any money. The hardware is trash and app it so poorly thought out. Not to mention anything you want to do with ADT, including buying more devices, requires you to call customer service.

The app works. The biggest issue is while arming, it beeps each second until it is armed. The beeping is the most annoying thing I've ever encountered in an app. Please allow me to disable the beeping. Update: ADT wants me to engage with their first line support for an issue that entirely with how they built their app. I wish I could go back to a Nest Guard. Nest > ADT.

This is supposed to be one of the better home security systems, I have it, and it's a joke because you gotta keep resetting your password i found one that better than this one, at least her technicians come out. And fix the problem and it costs less. But has more protection. I can't even get into my cameras. I'm done

Generally horrible service. The cameras are great when used through the Google app, but through adts app all notifications for doors, motion detection and such come several minutes after the detection. The app will not allow me to add anyone else in my home has continuous errors so my husband has zero access. I do not recommend ADT. Get your Google devices elsewhere.