Amex

I'm grateful that they added the ability to use business checking on the app finally and they seem to have added zelle capability which is great. But they still have a long way to go. The app doesn't have an easy way to access zelle. I have to go to the email that they sent introducing Zelle and click on the button from that email to get to it via the app 😒. Also the only thing I can send is a QR code but not a link to a customer. Please fix this!

There are amazing offers. their high yield savings is no joke. layout of the app is easy to navigate. however, there's no access to customer service inside the app (i know to just google it), and there's a problem where if you to to an external page, say you wanted to get a credit card, and it'll overlay the app. after 5 minutes, the app says, "oh, you've been inactive, time to log out!" and it pulls you back to the app, making you lose all progress you had towards applying to that credit card.

2 step verification makes it so that EACH AND EVERY TIME you go to login, even though my password and biometrics are correct, the app will send me a verification code to my email. I then have to navigate my email to find the code. Then I have to go back into the app to input the code before I can use the app. Again, this is EACH AND EVERY time. Incredibly frustrating. I have reported the issue multiple times and their response is pretty much that it's just how it is. it shouldn't be this way

When you're actually signed in, everything works fine. Information displays easy enough, the UI is mostly easy to navigate and pleasing to use, and it's easy to make payments. But I really wish the biometrics issue would be fixed. It never lets me sign in with fingerprint, and always requires a password. It's been happening for a long time and can be annoying.

Used to be great. I used to be able to easily see my available balance, credit limit, etc. After a recent update, items were removed from the main page. Also, the new "one-time passcode"every single time you log in, is a hassle & useless. E.g., if someone had my phone & able to log into my app, they would easily be able to retrieve a text passcode. There's no way to disable it. Remember device doesn't work. At least give me the option! I'll update my review if it goes back to the way it was.

The current balance is not included below each transaction, making it extremely difficult to track how much you've charged. Other apps I've used such as Bank of America keep a running total balance next to each transaction, so if you like to pay off your total balance, then you can see what pending charges aren't being included in that payment. Without that transparency, it is incredibly frustrating to pay off total balance and have that balance spike back up when the pending charges post.

The "pay other amount" feature has broken UX. If you enter an amount other than Total Balance, the radio button then defaults to Total Balance anyway. The amount being paid isn't on the following screen, so there's no way to see that the wrong amount was selected, and no way to cancel a payment after it's gone through. On 2 separate occasions I mistakenly paid more than I was expecting to and could've overdrawn my checking account. I haven't had issues with any other card. Really bad.

Often things that have been paid off don't show up as paid off. It's not a very precise app. It does show me my purchases, but it's hard to track what has specifically been paid off. This is because I will often just pay off a lump sum so I don't have to wait for the balance to clear. However even after the card has been fully paid off, it still shows purchases that I still "need to make a payment on"

Pointless app for what I initially opened it for. Don't have the "Send" cash option. I'm constantly having to login everytime I'm switching from one link to the other. Biometrics login is hit or miss. Tells me to enable it to use it... well, it's enabled. What more do you want me to do. I click on a link, "technical difficulties. Try again later". Please fix all the issues on the Android app.

Support agent outright LIED to me. I tried to get help figuring out how to check the balance of an additional member I added, and he told me I could not check it through the app. Phone support also told me before I couldn't change the spending limit without calling in. Before the conversation ended, I found where to do both and when I pointed out you could see the balance from Total Balance > ... > Add/Manage Card Members and asked him why he told me I couldn't see the balance, he disconnected!

The most recent update turned a good app into garbage. The select to pay was the best part. Now you pay on a specific charge and it doesn't register as paid half the time. Also doesn't allow multiple payments in a day any more. Seriously? You're making it harder to manage payments easily? Ugh. I'm now much less likely to use this card before my others. Nothing sets this apart now, AND your interest rates are higher than most. Terrible user experience, people.

It's really annoying that we can no longer use the "other amount" I contacted customer service, but after reading the reviews I now know that it's not just me. I use my Amex for EVERYTHING mainly because of the points and the fact that It easier to keep track of my budgeting and spending with the app. But now that I can no longer pay the "other" amount, the ease and convenience is no longer there. I hope it's fixed soon!

1. Suddenly, after several years of using this app, I'm unable to attach receipts from my phone's files. I get an error message telling me to enable permissions for files access. And guess what. There's no provisions for granting access. 2. I used to be able to upload receipts while transactions were still pending. Now I have to wait several days. 3. I was once able to preview receipts upon posting by way of a thumbnail. Now I have to manually open each transaction, line by line, to check

I think the app is simple and it works well. The biggest issue I have is that on any purchases over $100, I have no option to just 'pay it's. Being able to plan it is great, but that's for a fee. Sometimes, I pay on the card just to pay it all off later (groceries for example). It would be great to have a 'pay it's option on every purchase. It is doable since they allow other options to split it or plan it.

I have been with American Express since 1991 and have had very positive experiences until the last app update, which is an absolute abomination!!! The app does not function correctly and the option to "pay other amount" does not work!! After so many complaints by customers I cannot understand why the application issues have not been resolved. You would think that American Express has highly qualified IT Technicians on staff to resolve these type issues. Apparently not. Very disappointing!!

This app was great in the past. I was able to view my balance and make payments when I needed to. It has gone backwards. Now when I try to make a payment I'm able to select the payment amount, add the bank account information the page doesn't offer me any choice of a bank account. The screen just says select bank account, and the rest of the page is blank. I have 2 bank accounts to choose from to pay my bill but neither 1 of them comes up as a choice. Please fix so I can give 5 *

The app is just not good. Logging in is a nightmare. Repeatedly asks for 15 digit card number to view your balance. Easier to just sign in on the website. No ability to send or receive money with Zelle. Takes far too long to transfer or add money. Lackluster in look, feel & function. I like Amex the company but the banking leaves MUCH to be desired.

Keeping track of offers is impossible with the app, you have to go to the website. I only use this card for retail purchases if there is an offer good enough to take less points. But since you have to add the offers they show you to see the next set of offers you'll end up with 200-300 offers active. Then when you check active offers it only shows 100 of them, even though it clearly says you have many more active. Also, there is no search function. You have to go to the website and control-f.

The app itself works great. However, I'm leaning more and more towards it being rigged to encourage late payment and up the interest. Notifications absolutely suck. Would you like it to remind you of a payment date? You can have it notify at 3 day till all the way up to 10 days till due date. Not the day before. Not the day of. You can't even get notification for more than one option. If you accidently dismiss it, that's it. Hope you saw it. IF IT COMES AT ALL. Trash. Don't use amex.

Agreeing with previous comments the payment options are not usable when selecting "other amount." You have to go online to make a payment if you want to split it when using two bank accounts and paying less than the amount due before the due date. The fact that some days this works and others days it doesn't makes no sense. This was not previously an issue. The convenience of bill pay isn't there now unless you're paying the balance due. Corrective action is needed.