Curb - Request & Pay for Taxis

Have had bad app interface experiences, crashing etc. Drivers cancel on me because I'm "too far". I live in a populous area of central Brooklyn & tried to get a ride on a Saturday. One of the best things about yellow/green cabs is that they can't refuse any destination but here they can refuse pickup? This is good for contactless pay for cabs you've already hailed and sometimes airport trips. But nothing else. The prices are better than other apps most of the time but nobody will come to you.

Better pricing? Definitely. Reliability? Awful. The app will give you an estimate on how far your cab is that is not at all within the time frame your cab is showing up. 3 minutes away can actually be over 10. And unlike the other ride share apps it also doesn't show you the proximity of your cab to you. Often the cab will just cancel for no reason; you'll end up having to request a ride a few times before you actually get one.

The app is fine, issues are all with the dispatching service. I've used it in Boston, Orlando, a few other major cities. Works fine for pair and pay but if you're trying to call a taxi (like lyft / uber), it's awful. It pairs me with a driver, and within a minute it goes away and says that there is no ride. This happens 3 or 4 times in a row. This time, two drivers showed up, one from the earlier attempts that dropped. Driver says sometimes the ride just disappears off their device.

Used it for the first time today to book a ride 45 mins in advance. At time of scheduled pick up, ride is cancelled because of 'shortage of drivers'. I then tried to book another ride right then and it gave me an error, I tried again and my account was suspended or disabled or whatever. Now, I can't even access the app. Just stays on the loading screen with an unauthorized message. And they still slapped me with a $20 hold on my account for using their app for a service I never got.

In NYC. 1st time I waited about 10 mins while app was looking for a driver. Nothing. I went to the street and quickly found a green taxi (curb). Driver said he could only take cash. 2nd time I waited about 5 minutes and the app connected me to a driver who called me asking for directions. After she hung up on me, the app finished the ride as if I had taken it and charged me for it. I was scammed by the driver! Emailed support and will update further. UPDATE: I got refunded. That's it. Apparently there is a functionality in the app to indicate that you are not in the vehicle but SCAMMERS can work around it by keeping you in a call. Simple as that. Support also said they'll "make sure the driver gets additional training to prevent this issue in the future".

Poorly performing app. It takes far too long to sync to the cab. It takes way too long to update tips if it does at all. I had one ride that the tip never updated. The worst thing is that it does a $20 hold every trip. That is totally unacceptable. Every other app out there can do a real time exact amount transaction. With technology today this shouldnt happen.

New update sucks. why'd you try to fix something that wasn't broken. pairs poorly. or not at all. once paired, sometimes can't change the tip, and if you can change it, you can't change it more than once. you gotta cancel the ride and re-pair...if you even can. the app didn't need to look prettier. leave good enough alone.

Problems with processing payment. App allows you to pay with a credit card (similar to Uber, where your CC is charged at the end of the ride), but apparently it's processing capabilities are limited. Driver dropped us off at a central location in Chicago and the App could not process the payment. We were forced to pay in cash and the payment was subsequently processed an hour later. If you use it, don't use the credit card option on the app. Never once had an issue like this with Uber or Lyft.

They charge you $3 plus all kinds of surcharges so it's at least $6, if you need to cancel the ride when more than 60 seconds from when a driver assigned even tho you often need to cancel because the driver does not show up or is purposely driving further and further away, does not answer phone, etc etc and there is NO way to get the app people to intervene in these circumstances. couple of weeks ago they said they no longer use the cancellation fee, and now they put it back on again! AWFUL!!!

Easy-to-use, attractive interface but repeatedly declined my credit card when I tried to set up a payment method. Ultimately paid for my cab in the vehicle - using the same card that was declined by the app - and did not need a PIN to do so (like the in-vehicle prompt from Curb said I would). I'd be willing to give this app another chance in the future, but am giving it a 1-star review today because I wasn't able to use it.

The app is a great alternative to Uber, but there are two issues with the app that should be addressed. 1) It frequently says that there is no internet connect when I'm connected to the internet. I just have to hit cancel, and everything works fine. It just annoying because it happens every time I take action in the app. 2) the map is sometimes miscalibrated. When you enter the address, the pin will be dropped somewhere completely different. Similarly, the other way around is true.

Used the app to get a ride from my apt to jfk. Midway through the trip, something went wrong with the app where, for the driver I had canceled the trip, while on my end it showed I was still on the trip. Ended up paying the driver outside of the app and the Curb app still has my trip under a pending charge because I couldn't cancel or do anything (their customer contact number just goes to a pre-recorded messenger). Now the driver has an app that doesn't work, and I have 2 charges for a trip.

This App is a total joke! Have never had a cab show up anywhere near the eta, always 3 times as long if at all. App doesn't update the cabs location, just shows you its location when they excepted the pickup. You never know if they are even heading your way. You can try to call the cab through the app but they almost never pick up or it just disconnects you. Tired of waiting for a cab that's probably not even coming to pick you up and want to contact Curb? Too bad, you cant contact them through the app. The contacts link loops back to the same page with the contacts link...

Talk about bait and switch! Don't believe the estimate that the app gives you. I'm in Las Vegas was quoted $19 for a ride, after ride was over my total was $29. This was due to additional fees and automated driver tip. I was charged $3 for using a Credit/Debit Card?!? First how are you going to charge me additional for using the only method of payment without first informing me of this? Secondly if this is the case why not include it in the initial quote? RIP OFF! STAY AWAY!

This app is terrible. I can't create an account because of weird "not connected to internet" and "email invalid" error messages. I was hoping for a good way to call a taxi in Brooklyn and I couldn't even get it set up. You are advertising this app in every taxi in NYC and it's unusable. They responded to this review saying "it looks like you already have an account ..." YES I know. I was unable to create account, sign in, or change my password. The app doesn't work. Im a millennial.

The app is fine, issues are all with the dispatching service. I've used it in Boston, Orlando, a few other major cities. Works fine for pair and pay but if you're trying to call a taxi (like lyft / uber), it's awful. It pairs me with a driver, and within a minute it goes away and says that there is no ride. This happens 3 or 4 times in a row. This time, two drivers showed up, one from the earlier attempts that dropped. Driver says sometimes the ride just disappears off their device.

Very easy app to use! We set up an account in minutes, no problems. Then we used the request ride now feature in Chicago. Stated eta for cab was 8 minutes and it took 15 to arrive, so that's the only reason for a 4 star instead of a 5 star review. Otherwise, everything was efficient and easy. Cab driver was friendly and got us to our destination quickly and safely. We'll definitely be using this app again since it is as easy as hiring an Uber but supports regulated taxis instead. Win win!

It was terrific when I first started using it about 9 months ago . But lately App is not always accurate. I put an address in but it changes it to a different number sometimes. Keeps getting my home address wrong. And lately when it says my driver is 5 minutes away that usually means at least 15 minutes. I still like it better than Uber or Lyft. The drivers are professional drivers and they know the city.

If you hail a taxi in the streets of New York, this app is the only way to pay with your phone. So this review is mostly about the "pair & pay" option. 1. In order to pay you need to read a 7-digit number off the taxi's screen and type it into the app. This is very inconvenient and primitive, especially if the screen is at a strange angle, or the sun is shining on it, etc. Why can't we use a QR code, or RFID? 2. Often when I try to pay I get pop-ups from this app saying that there is no Wifi connection, and I have to hit "skip" or "cancel" just to continue typing in the pair number. This is annoying and strange -- I am in a taxi, of course there is no wifi, why do you complain? As for other issues: I think I tried to get a taxi through this app only once. The taxi never came, and when I cancelled after 30+ minutes the app warned me that if I cancel again they'll charge me. Since then I never used that option again. So this is 3 stars because most of the time I am able to pair & pay and it works -- not great, not terrible, just ok.

It used to work a lot better. The last couple of times, it's refused to open the pair and pay once I'm in the cab. I needed to delete and reinstall both times, and it was still dicey. Good when it works. You've asked me for proof and I've now got a screenshot. How do I send it to you? Lowered to one star for not investigating one your own and not believing your customers.