Japan Airlines

Never had an airplane app function this poorly. Not only can it be extremely confusing navigating the app, even when you get where you need to be it fails to work as intended. I ran into issues on my arrival flight which told me I was checked in, but somehow didn't go through and I had to redo it an hour before my flight. Now on departure it can not even find my flight.

App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!

App continues to be unusable. Cannot select the local date for boarding, only tomorrow's date (perhaps the app thinks everyone is already in Japan?). When you try to look up bookings it constantly says: "Temporarily unavailable. Please try again later." or "Unable to retrieve reservation Reservation has been canceled or there is an error in your input/ selection. Six-digit reservation numbers (half-byte alphanumeric characters) do not include 0s or 1s." Same info works on their website.

Poorly designed app. Unlike many other airline apps, you CANNOT enter a flight confirmation in order for it to populate the app. You have to do a search, which is useless. I purchased a flight through my credit card travel agency and I have the flight confirmation for JAL, but I cannot search for it or enter it manually into the app. This is 2023, get your act together. The App developers should look at Alaska Airlines or any American airline app as an example of how it SHOULD be done.

This app is absolutely worthless, it keeps telling me that my reservation is canceled or I'm not using the correct information. I'm using the same information input in exactly the same way I input it on their website which doesn't seem to have any problems at all finding my reservation. Come on JAL! I expect better from an airline that seems to do everything else so well.

It's all good except that first class counter staff at Haneda Terminal 3 wrongly informed us that hair straightener powered by lithium battery can be brought on board. In fact, JAL counters outside Japan should have highlighted that certain devices cannot be checked in or carried on board when departing from Japan. In the end, we wasted much time and the device was confiscated.

This app is a 1990s relic. It’s a clunky "shell" that just redirects to the website for almost every action. The UX is terrible and not user-friendly at all. Worst of all, you're forced to sign up for a separate World Bank account just to log in—an unnecessary, convoluted hurdle. You also can’t trust the app’s info. Save the headache and pick a different airline. Terrible tech and service.

The only airline I've ever flown that won't add a flight to your account to use the app if someone else booked it without your account number. I have to be logged out to access the flight for things like changing seats and checking in.

tried to add my reservation, it didn't add my connection, only the 1 flight I entered... and just me not the whole family... every other airline you enter confirmation code & last name and it pulls in the whole reservation, how am I supposed to checkin online like this??? moronic #fail

unable to self check in due to wrong name from the app differ to my passport. have changed my name before, but they still got it wrong. so in the end i have to queue and check in at their service counter. the app is like useless to me

Bad enough I will never fly JAL again. Web site sucks too. Chat on the app doesn't work. Neither allow access via any sensible means to check seats on a JAL flight booked on AA. Yes I do know how it should work. Yes I used the JAL confirmation code.

Another useless airline app with buttons that cannot be clicked. After entering all required information, the search button still remains greyed out. Have to still use their website making this app useless.

This has to be one of the worst airline apps I've used and I travel extensively. Copied exact details of flight and booking ref from JAL email to app & says cannot find reservation. Today tried to add reservation - error "temporarily unavailable". When I took a 2 sector flight it only showed information for the first one. I had notification the 2nd was delayed but no way of knowing. The website would not display flight status for anything other than international flights (why?!)

A very clunky interface, difficult to locate flight bookings and unable to find information regarding baggage allowance. Not very intuitive.

In theory it should be a useful app, but maybe because I'm not a JMB Member I found it to be buggy and clunky..

Junk. Poorly designed. NOT user friendly. NOT accurate. Horrible customer experience using JAL APP. Uninstall!

Terrible. There is nowhere to input my reservation details to select seats or upgrade to first class.

Terrible app for an airline. Cannot load a booking booked elsewhere using reservation number

Cannot search for flights or bookings on date of flight, makes no sense.

Easy app to use. Excellent airline for customer service and food