HomeServiceDesk Plus | On-premises
ServiceDesk Plus | On-premises

ServiceDesk Plus | On-premises

Everyone
Rating
V6.0.5
Version
100k+
Installs
2.70
97 + Reviews
1
37%
2
11%
3
13%
4
19%
5
20%

Review By AppsWm

ServiceDesk Plus | On-premisesServiceDesk Plus | On-premisesServiceDesk Plus | On-premisesServiceDesk Plus | On-premises

Environmental Impact

While direct environmental impact data for mobile applications is limited, the energy consumption of servers and data centers supporting "ServiceDesk Plus | On-premises" should be considered. Efficient coding and optimized data management practices are crucial to minimize the app's carbon footprint.

  • Potential Impact: Energy usage by supporting infrastructure.
  • Mitigation: Efficient coding, optimized data storage.

Resource Efficiency

The resource efficiency of the app hinges on its ability to streamline business operations, potentially reducing paper consumption and travel. Digitizing workflows can contribute to significant resource savings.

Workflow Automation

Automating tasks and processes minimizes manual effort, leading to reduced resource use in areas such as printing and physical document storage.

Sustainable Features

Sustainable features may include options for remote access and collaboration, reducing the need for physical meetings and travel. Furthermore, robust knowledge base functionality reduces the need for repeated problem-solving, saving time and resources.

  1. Remote Access
  2. Digital Collaboration Tools
  3. Knowledge Base Functionality

Social Responsibility

The application could promote social responsibility by facilitating efficient communication and problem-solving, leading to improved employee satisfaction and well-being. Accessible design and inclusive features can further enhance social equity.

  • Improved Employee Satisfaction
  • Enhanced Communication
  • Potential for increased screen time
  • Requires digital literacy for all users

Long-term Value

The long-term value of the application is tied to its ability to adapt to evolving business needs and technological advancements. Regular updates, robust security measures, and a commitment to data privacy are essential for ensuring sustained value and minimizing potential environmental risks associated with data breaches and obsolete technology.

Sustainability Value

The sustainability value of the application is moderate, primarily through indirect impact via reduced resource consumption and streamlined operations. A greater focus on energy efficiency and social equity features could further enhance its sustainability profile.

Aspect Sustainability Impact
Resource Efficiency Positive (potential for reduction)
Energy Consumption Neutral (dependent on infrastructure)
Social Impact Positive (improved communication)

Description

ServiceDesk Plus offers a convenient solution for managing IT help desk tickets on the go through its mobile application for Android devices. Users can log in, manage, and close tickets, record detailed information, and have a comprehensive view of ticket details in a single pane. This accessibility allows IT professionals to stay on top of their tasks and provide timely support to end users, enhancing overall efficiency and responsiveness. The mobile app also enables end users to easily log tickets, engage in live conversations, and receive responses to their queries directly within the ticket interface. Customizable views and default options such as tracking response and resolution SLAs with status flags provide flexibility and efficiency in managing help desk operations. ServiceDesk Plus emphasizes user convenience and a seamless experience by offering a range of features tailored to meet the needs of IT support teams and end users alike. Getting started with the ServiceDesk Plus mobile app is a straightforward process that involves signing up for an account, downloading and installing the app, and logging in to begin using its features. Additionally, users have the option to explore a demo version of the app using provided credentials before committing to a full account. With its user-friendly interface and comprehensive functionality, ServiceDesk Plus aims to streamline IT help desk operations and deliver a world-class experience for both IT professionals and end users.

All Versions

V6.0.6

Updated: 2024-12-25

43.84 MB

V6.0.5

Updated: 2024-11-11

43.84 MB

V6.0.3

Updated: 2024-9-24

43.77 MB

V6.0.2

Updated: 2024-9-5

43.74 MB

V6.0.1

Updated: 2024-8-7

44.6 MB

Summary Of User Reviews

Nothing
Nothing
January 19, 2023
As multiple user have now reported. Update 5.8 broke saml login. It goes to loading after entering my credentials and dies. Opened a ticket and th y suggested clearing the data and cache. This did not fix the problem. They appear to have now given up on helping me fix the issue. For now it's back to the browser on my phone.
A Google user
A Google user
October 23, 2018
Thanks for this ManageEngine Team! I love that at any point I can quickly add a new request straight from my phone, and review existing tickets and their notes, all without needing my computer. Very convenient on the phone; obviously has less features than the Web interface, but I wouldn't want all that on a 6" device anyway. Quite a responsive app as well, possibly faster than the Web interface. Recommended!
RuSSeL J
RuSSeL J
October 26, 2023
Undoubtedly the worst experience app. Every minute you need to login as it auto logs out for so called stupid 'security reasons'. C'mon this an app on our private phone. Only annoyance. Next worst thing : no notifications whatsoever comes from the app. Third - What ever customization you do on the app wont be saved when you login in next time. So all in all junk.